Omega Owners Forum
Omega Help Area => Omega General Help => Topic started by: squattingbeaver on 07 March 2012, 18:24:34
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Hi Everyone
I read a few good things on hear about Eternal exhaust for the omega so I went ahead and ordered one last week. I recieved a email today which I could not believe. this is in reference to the 2 centre sections I have ordered for my 3.2. they have advised that parcel force have said they are too long for there standard delivery charge and returned them back to Eternal. Eternals suggestion is they will cut them in half and I can weld them back together.?? is this a translation problem or do they actually expect me to weld them?
have a read.
I have emailed them back asking for them to find a alternate courier or a solution that does not involve me having a refund. and to clarify if they actually mean welding them back together or they will put a joint that requires a clamp and paste.
lets see what I get back.
Pete
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We are writing to you in reference to the exhaust you have recently bought on eBay.
We regret to inform you that the carrier has returned your package because of the size of it that exceeds the standards changed by the transport company Parcel Force.
These changes were introduced yesterday (so after having sent the
package) so we could not inform you earlier. In addition, they are asking
us to pay an extra 35GBP to deliver this parcel to you, which we find unacceptable. We are extremely sorry about this situation.
In this case, we can either send the full refund back to your Paypal account as soon as possible or cut the exhaust in two pieces and send it in another parcel. You would need to weld it on your own as unfortunately we do not have any connectors but if you are willing to do this we can include soft cement for free. You could use it after welding to seal the pipe up.
We do apologise for this inconvenience, but unfortunately the actions of the courier company are beyond our control.
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Wow! Are you paying the shipping cost anyway? Could you find another shipping company?
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That has to be the worst example of customer service anywhere in the history of the universe. It reads like an April fools joke. :o :o
Tell em to break off,demand a refund,leave very negative feedback.Their courier changing the T,s& C,s is their problem not yours.
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They have got to be joking, surely? :o
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Remember it is Parcel farce! ???
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Remember it is Parcel farce! ???
That bit I believed, TBH, but cut the exhaust into bits so you can weld it back together on receipt? ;D
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When they say "cut" do they perhaps mean put each centre section in separate packages? :-\
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When they say "cut" do they perhaps mean put each centre section in separate packages? :-\
Doubt it Mark, they mention "weld"
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yup parcel farce have a 1.5m package limit now anything over that incurs alot higher charge >:(
but to cut it up and the buyer to weld back together "priceless" :D
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When they say "cut" do they perhaps mean put each centre section in separate packages? :-\
Looks pretty unambiguous to me.
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That has to be the worst example of customer service anywhere in the history of the universe. It reads like an April fools joke. :o :o
Tell em to break off,demand a refund,leave very negative feedback.Their courier changing the T,s& C,s is their problem not yours.
I think it will end up going in this direction unless they come back with a sensible reply. but dont miss the guesture they have offered already...I can have some free exhaust seal :D If they throw in a welder I might go for it.
Pete
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When they say "cut" do they perhaps mean put each centre section in separate packages? :-\
Doubt it Mark, they mention "weld"
Ah, may have a point there! ;D
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When they say "cut" do they perhaps mean put each centre section in separate packages? :-\
Doubt it Mark, they mention "weld"
Ah, may have a point there! ;D
Scanning again instead of reading ::)
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Well, looks like that will be Eternalcar off the list of options for the future :( :(
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When they say "cut" do they perhaps mean put each centre section in separate packages? :-\
Doubt it Mark, they mention "weld"
Ah, may have a point there! ;D
Scanning again instead of reading ::)
Maybe :-[
I've got no excuses, I'm on a 42" screen ;D
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While I am waiting for the pearls of wisdom from eternal. I have been looking for alternatives.
What peoples thoughts on ETS Exhausts might have to try them next.
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Be interesting to see what Eternals current listings say. Clearly they need to use another courier.
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Running out of realistic options on exhausts by the looks.
Eternal refuse to answer the phone, and we are supposed to contact them via email, through eBay, if theres a problem, and get responses on this level?
I think not!
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Be interesting to see what Eternals current listings say. Clearly they need to use another courier.
Nowt by the looks of it
http://www.ebay.co.uk/itm/VAUXHALL-Omega-B-2-5-3-0-94-01-Exhaust-Central-Silencer-/200218888385?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item2e9df9c8c1
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hi mate
technicaly its there problem so they have got to sort it out youve paid the money before parcel force changed the rules and eternal would have known about this weeks ogo this i am talking from expieriance of the parcel game if i am wright parcel force would have had to give them 6 weeks notice of the change of terms &conditions so eternal are responsable for the extra charge as the should have changed there listing to suit not your problem its theirs you should expect your del as normal how many outhers have they tried this on
regards ozzy
[if you let them cut the exhaust your waranty will go out the window]
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hi mate
technicaly its there problem so they have got to sort it out youve paid the money before parcel force changed the rules and eternal would have known about this weeks ogo this i am talking from expieriance of the parcel game if i am wright parcel force would have had to give them 6 weeks notice of the change of terms &conditions so eternal are responsable for the extra charge as the should have changed there listing to suit not your problem its theirs you should expect your del as normal how many outhers have they tried this on
regards ozzy
[if you let them cut the exhaust your waranty will go out the window]
i agree totally that this is the senders problem, i also work in the parcel trade (no not parcel farce) ;).They need to be changing there courier imo :y
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am i glad i didnt get mine from them
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hi mate
technicaly its there problem so they have got to sort it out youve paid the money before parcel force changed the rules and eternal would have known about this weeks ogo this i am talking from expieriance of the parcel game if i am wright parcel force would have had to give them 6 weeks notice of the change of terms &conditions so eternal are responsable for the extra charge as the should have changed there listing to suit not your problem its theirs you should expect your del as normal how many outhers have they tried this on
regards ozzy
[if you let them cut the exhaust your waranty will go out the window]
i agree totally that this is the senders problem, i also work in the parcel trade (no not parcel farce) ;).They need to be changing there courier imo :y
:y :y too right if i had done that when i had my contract with parceline they would have torn up my owner driver contract & i would have been out on my arse :y :y
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tnt carry any size parcel and cheap too :y
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ETS Exhausts
i had one of these on the 2.5 had no complaints whatsoever, fitted well not too loud and received within the week, you get all the clamps etc aswell :y
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tnt carry any size parcel and cheap too :y
:y :y yes and rarley any damage
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This has been an interesting post as I am going to need a new centre box before the end of the month. Could someone please put up the address for ETS Exhausts?
Thanks in advance.
Addy
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see if you can get dpd to deliver it had a full systerm come with them think it was around £15 from london next day delivery.
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Hi everyone
Just a update for you all, After the truely amazing suggestion that they cut it half I emailed them and after a little email tennis they agreed to foot the majority of the extra cost and I would pay a small amount which I was happy to do. they responded promptly and dealt with the issue well. So I have got past the ridiculous suggestion to cut it in half and weld it back up. I am pleased to say that the exhaust has now arrived and I am pleased with what I have seen so far but lets see how well it fits.
Pete
(http://i609.photobucket.com/albums/tt178/squattingbeaver/IMAG0112.jpg)
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Bloody hell, are they double skinned boxes :o
you got a bargain, if so!
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Look like the eternal ones I've bought before
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Eternal centre sections are of the clamshell design. Sadly, the rear box isn't.
As I've said time and time again, I'd happily replace my current Eternal with another when it fails, as its a huge improvement over the usual Timax/Bosal shite that most factors and fast-fit use/sell.
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How much extra did you pay? And are they still £120?
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Bloody hell, are they double skinned boxes :o
you got a bargain, if so!
I thought it was your good self that informed us of the eternal system. Are these different to yours? Or have i got Altzhimers again?