Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: plym ian on 22 June 2012, 08:51:01
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natwest what a joke >:( >:( was expecting money in my account today but due to computer issues have to wait now. was supposed to go food shopping but now no money in what am I to do. no wonder banks lose customers and faith in the public who are good customers. it's diffrent when you owe them money shame we have to rely on them so much >:( >:(
rant over ;D ;D
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Just watched this on the news. Reporter said you can still go to you bank and withdraw cash over the counter. :y
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yeah just seen that as well...also opened up at 07:30.... :y
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My son (18) filled his car with petrol and his debit card was refused. He had no other form of payment, We told him not to have credit cards etc. They issued him with a hand writtrn note to return to pay the bill. I told him not to go back ;D His mum said he should, and give him his due he did go back and pay in cash that same evening. I would have made them wait a week at least. I know it is not there fault but they should be claiming off natwest.
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natwest what a joke >:( >:( was expecting money in my account today but due to computer issues have to wait now. was supposed to go food shopping but now no money in what am I to do. no wonder banks lose customers and faith in the public who are good customers. it's diffrent when you owe them money shame we have to rely on them so much >:( >:(
rant over ;D ;D
We should implement a national bank, 100% owned by the taxpayers of this country. It would be compelled to lend money to small business...........rather than the f**k you we're in it for ourselves attitude of the big banks. No bonus payments for failure will be tolerated, as is currently the norm........just an honest days pay for an honest days work. (How many bank bosses will know what that is?). Taking a four hour lunch, followed by 18 holes of golf, is not considered hard work by people who live in the real world.
Banks should be a servant of the people, and not the master's of an elected government.
I feel sure that Albs and Nickbat will concur. :y
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No, I am not a great fan of banks either. This Nat West problem is a retail bank issue not the gamblers side. Shouldn't happen in this day and age. Don't they have redundancy built in?
Spanish banks are no better. They closed my local branch. Went to draw money out of the next nearest branch 20 miles away and the machine just whirred before spitting the card out. Cost me 4 euros to draw out a 100 at a different ATM. Money for old rope.
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Bank of Scotland always seem to crop up in the back ground of these fiascos.
I once went into a branch of T*at west when sussing out which bank to move to from Lloyds. Clearly their advertising is utter rubbish. I went to HSBC in the end and have had very few problems. Those I have had have been delt with in a professional manner.
Clearly there will be somebody immediately pop up and say they have had nothing but agro with HSBC. But can only speak as I find.
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Bank of Scotland always seem to crop up in the back ground of these fiascos.
I once went into a branch of T*at west when sussing out which bank to move to from Lloyds. Clearly their advertising is utter rubbish. I went to HSBC in the end and have had very few problems. Those I have had have been delt with in a professional manner.
Clearly there will be somebody immediately pop up and say they have had nothing but agro with HSBC. But can only speak as I find.
I used to bank with Lloyds but they were rubbish,been with HSBC about 10 years now and all good so far :y
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Glad to hear the good news about HSBC :y
We try our best ;)
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Try,being the operative word. They seem to be the only remaining financial institution i have encountered with any form of customer service.
...although it has to be said, any bank can have a computer glitch like this. Presumably?
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problem is not the banks or the computers.. :-\
its the incompetent, irresponsible staff who causes trouble.. I worked for them in the past :-X
but must add their managers who live in the dreams cause more trouble than the staff :(
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its the incompetent, irresponsible staff who causes trouble.. I worked for them in the past :-X
So you're saying it's the damned overseas outsourcing, Cem? ;) ;D (Only joking!)
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its the incompetent, irresponsible staff who causes trouble.. I worked for them in the past :-X
So you're saying it's the damned overseas outsourcing, Cem? ;) ;D (Only joking!)
honestly, outsourcing mostly done on source code level except customer help lines..
as I witnessed problems do occur on batch jobs which requires operator intervention or systems maintenance ::) ;D
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Try,being the operative word. They seem to be the only remaining financial institution i have encountered with any form of customer service.
...although it has to be said, any bank can have a computer glitch like this. Presumably?
Any company that uses computers will get glitches but normally they are resolved (at least with us) within a couple of hours, whatever has happened to the Nat West is either a major system fault or a serious balls up by their IT team
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Try,being the operative word. They seem to be the only remaining financial institution i have encountered with any form of customer service.
...although it has to be said, any bank can have a computer glitch like this. Presumably?
Any company that uses computers will get glitches but normally they are resolved (at least with us) within a couple of hours, whatever has happened to the Nat West is either a major system fault or a serious balls up by their IT team
Or an attack which they will never admit to.
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Looks like a simple case of "human error" ... but of course .. no one on OOF ever gets anything wrong ... do they ... :) :) :)
The problem is understood to have arisen after staff tried to install a software update on RBS's payment processing system, but ended up corrupting it.
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Looks like a simple case of "human error" ... but of course .. no one on OOF ever gets anything wrong ... do they ... :) :) :)
The problem is understood to have arisen after staff tried to install a software update on RBS's payment processing system, but ended up corrupting it.
So.....the banks are corrupt.
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im with natwest,wages were meant to be in yesterday,nothing,had rent to pay aswell,called parents and asked if they could lend me the money for it and d/d that was also meant to have come out,still waiting for the money,but wages finally cleared last night,people rely to much on computers these days, and this is what happens...
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natwest what a joke >:( >:( was expecting money in my account today but due to computer issues have to wait now. was supposed to go food shopping but now no money in what am I to do. no wonder banks lose customers and faith in the public who are good customers. it's diffrent when you owe them money shame we have to rely on them so much >:( >:(
rant over ;D ;D
We should implement a national bank, 100% owned by the taxpayers of this country. It would be compelled to lend money to small business...........rather than the f**k you we're in it for ourselves attitude of the big banks. No bonus payments for failure will be tolerated, as is currently the norm........just an honest days pay for an honest days work. (How many bank bosses will know what that is?). Taking a four hour lunch, followed by 18 holes of golf, is not considered hard work by people who live in the real world.
Banks should be a servant of the people, and not the master's of an elected government.
I feel sure that Albs and Nickbat will concur. :y
And where would they get the money to lend to all these small businesses ? Bearing in mind that if they are compelled to lend to them,they will be lending money to many businesses which will inevitably fail,so they will be losing money hand over fist. ::)
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Try,being the operative word. They seem to be the only remaining financial institution i have encountered with any form of customer service.
...although it has to be said, any bank can have a computer glitch like this. Presumably?
Any company that uses computers will get glitches but normally they are resolved (at least with us) within a couple of hours, whatever has happened to the Nat West is either a major system fault or a serious balls up by their IT team
I wonder if they tried switching it off and on again ? ;D
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Try,being the operative word. They seem to be the only remaining financial institution i have encountered with any form of customer service.
...although it has to be said, any bank can have a computer glitch like this. Presumably?
Any company that uses computers will get glitches but normally they are resolved (at least with us) within a couple of hours, whatever has happened to the Nat West is either a major system fault or a serious balls up by their IT team
I wonder if they tried switching it off and on again ? ;D
or had one of them people ring up "there's a virus in you computer and we'll need access to it" ;D
tried to go into the main branch in Plymouth earlier but it was just a mass of bodies so went and saw my boss and he subbed me £100 till I can get to my money, good old boss pulls through again :y
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natwest what a joke >:( >:( was expecting money in my account today but due to computer issues have to wait now. was supposed to go food shopping but now no money in what am I to do. no wonder banks lose customers and faith in the public who are good customers. it's diffrent when you owe them money shame we have to rely on them so much >:( >:(
rant over ;D ;D
We should implement a national bank, 100% owned by the taxpayers of this country. It would be compelled to lend money to small business...........rather than the f**k you we're in it for ourselves attitude of the big banks. No bonus payments for failure will be tolerated, as is currently the norm........just an honest days pay for an honest days work. (How many bank bosses will know what that is?). Taking a four hour lunch, followed by 18 holes of golf, is not considered hard work by people who live in the real world.
Banks should be a servant of the people, and not the master's of an elected government.
I feel sure that Albs and Nickbat will concur. :y
And where would they get the money to lend to all these small businesses ? Bearing in mind that if they are compelled to lend to them,they will be lending money to many businesses which will inevitably fail,so they will be losing money hand over fist. ::)
I think us the UK tax payers already majority own two banks RBS and Lloyds, which we would be better off not doing, so please don't even consider adding a third, loss making disaster.
Nat West is the best of the two. They are relying on recovering through strong in your face marketing campaigns, that they know you won't fail to notice. They are currently three days into their latest marketing campaign called: "Helping our customers too save their money". When asked: "Won't freezing your customers accounts, cause problems"? A marketing intern replied: "No, not at all, if it is a deposit account, we are currently giving a very generous 0.049% interest rate".
When asked if it would affect this years profits: "It might if we ever made any, but if the losses are bigger than expected, once we have paid our record bonuses, we know we can rely on the everlasting generosity of the UK taxpayer. We bankers have to keep up our professions standards and appearances: 27 bedroom weekend retreats, Aston Martins, Bentleys and the odd Royce, not to mention a wardrobe full of Saville Row suits don't come cheap". The interviewer that said in these times of hardship, shouldn't you be cutting back on your lifestyle: "Like everybody else in these recessionary times, we have cut back it is now only strictly Monday to Thursday for the 3* Michelin restaurants, the finest wines and vintage champagnes, then onto an exclusive gentlemen's club, hence the need for the little 27 bedroom country cottage for the weekends.
After finally admitting their was an IT problem, they have issued a statement from the head of their outsourced IT department, he said: "No worries, it is only an infinite loop, when 64 bit counter get round to 0 again, it go onto next account. Chief programmer had accident with rickshaw this morning, when back in 2 to 3 weeks, he fix no problem".
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Well said Rods2. Sums it up. ;D ;D ;D ;D
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Dreadful as it is, you can't fault Natwest for trying to help out their customers with late opening and even Sunday opening :y
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I've (thankfully) never had an account with Natwest, but that's not stopped them sending bailiffs to my door demanding a few hundred quid that I dont owe!
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Same here mate....im with natshite ;D my wages have not gone in....i have beer which is at this moment more important than food....lol
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Bank of Scotland always seem to crop up in the back ground of these fiascos.
I once went into a branch of T*at west when sussing out which bank to move to from Lloyds. Clearly their advertising is utter rubbish. I went to HSBC in the end and have had very few problems. Those I have had have been delt with in a professional manner.
Clearly there will be somebody immediately pop up and say they have had nothing but agro with HSBC. But can only speak as I find.
I used to bank with Lloyds but they were rubbish,been with HSBC about 10 years now and all good so far :y
Been with them for about 30 years now, began when they were Midland Bank, moved from Barclay's who I kept falling out with, seems like they did not really like me spending their money, ::) ::) :-X I thought that was what banks were for...... :D :D All a very long time ago now.... :y :y
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god i remember Midland bank !!! god im old lol
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Of course it's a pain in the arse for many, and I sympathise with those that have had difficulties as a result. And it comes at a time when the banks are under scrutiny for everything they do. But it is also a shame that the general population jump on the band wagon - banks are useless, we would be better off without them bla bla bla.
I have had internet banking, cash cards, etc for years. Never had any significant problems. Years ago when I had UK bank accounts, never any notable problems.
So when something like this happens, the media jump on it, highlight the worse case scenarios, find the victims with the saddest stories, and send a general negative message across the country.
I worked closely for years with IT guys in the financial sector. When performed upgrades or any extraordinary function, they tested, tested and re-tested. When the time came to "go live", if things went wrong, they sat there until it was right. If that was all night, and all the next day, that's how it was. And I have done it.
Why can't people just accept that once in a while things do go wrong. You accept it when it is the Omega. You just deal with it.
Just think how long you've had functions that rely on computers. Just the simple cash point card. And in all those years how many problems have their been?
For me, internet banking for at least 10 years in 2 countries. No significant issues.
Just a shame that the vast majority of the population feel compelled to moan at any possible opportunity they get.
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Anyone genuinely inconvenienced by this cock up ought to keep evidence and submit a claim. Paul Lewis ,was on breakfast Tv this morning, off the BBC Money Box seems to think they will pay out. They may try and head off individual claims by giving a blanket one off payment of say £50 to every customer to stop individual claims. I bet right now they have a working party figuring out whats best. Hats off to them opening on Sunday, good start.
The thing is OOMV6, I think people are right to moan. Bit of a difference from getting in a car and not being able to do financial transactions. Britain is a leader in all things Bank and technology. It isn't Uganda! They take enough money off everyone and should be able to offer an effective service. I worked in business where critical upgrades were done. There was always a fall back plan and the implications of "falling back" assessed. Without people"moaning" nothing would ever change.
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Anyone genuinely inconvenienced by this cock up ought to keep evidence and submit a claim. Paul Lewis ,was on breakfast Tv this morning, off the BBC Money Box seems to think they will pay out. They may try and head off individual claims by giving a blanket one off payment of say £50 to every customer to stop individual claims. I bet right now they have a working party figuring out whats best. Hats off to them opening on Sunday, good start.
The thing is OOMV6, I think people are right to moan. Bit of a difference from getting in a car and not being able to do financial transactions. Britain is a leader in all things Bank and technology. It isn't Uganda! They take enough money off everyone and should be able to offer an effective service. I worked in business where critical upgrades were done. There was always a fall back plan and the implications of "falling back" assessed. Without people"moaning" nothing would ever change.
True, agreed. And this is serious I know. It just strikes me that everywhere I turn there is somebody moaning about something .... and not doing anything constructive about it. I hear people moan to their mates about XYZ, but never to the party who should be receiving the complaint and has the ability to change something.
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Well said OOMV6.
My old boss used to say. Don't come to me moaning about a problem, unless you have a workable answer as to how to fix it.
For what its worth, I am with Natwest and its all been good. I have been paid and everything has gone out as planned. However I can see the other side, especially when you are trying to pay for something like petrol or food or you daily shop and your debit card gets declined. I would be upset too. They seem to be doing the right thing by acknowledging the problem, setting up a helpline and opening earlier/on Sunday etc. A financial compensation would be the cherry to top that response.
Usual banking response would be that it is someone else's fault and that there is nothing the bank could do about it. At least from bloody HSBC. Hate the fekkers.
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My guess about Indian outsourcing was not far off the mark, where this was in the DT comments section:
"A lot of people in the know have said that it was as follows: "I'm anonymous for very obvious reasons having been one of the recent 1000+ to find their roles now being done from Chennai, however I have been
speaking to a few ex-colleagues who are still there and can confirm that a CA7 upgrade was done, went horribly wrong, and was then backed out (which will have been done in
typical RBS style - 12 hours of conference calls before letting the
techie do what they suggested at the very start).
My understanding is that most if not all of the batch team were let go and replaced with people from India and I do remember them complaining that they were having to pass 10-20+ years worth of mainframe knowledge on to people who'd never heard of a mainframe outside of a museum."There has to be a full open and transparent investigation into what happened. This speculation is eroding confidence in the banking sector as a whole becaust most of them offshore."