Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: bored bigyin54 on 11 October 2012, 16:59:05
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well we got heavy rain ,and guess what no picture . phoned sky about it two weeks ago , they said if they book a call out for it i would have to pay for it. i told them its been like it since i had hd put in by them , it should be free , no joy . >:( >:( >:(
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Tell them you will cancel the whole sky package and go with virgin if they dont come out and fix it for free , you pay for a service so they should fix it >:(
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As I've said before, it's been setup wrong. Our setup is not affected by weather, it's even been covered in snow & still worked. I've previously offered to raise the case internally, but you refused. After your recent outburst at me, I don't understand the point in this thread, except another Sky bashing? ::)
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As I've said before, it's been setup wrong. Our setup is not affected by weather, it's even been covered in snow & still worked. I've previously offered to raise the case internally, but you refused. After your recent outburst at me, I don't understand the point in this thread, except another Sky bashing? ::)
:-[ :-[ :-[ :-[ ;D :y
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pattern part ;D dustbin lid ::) ::)
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Ours is also affected by inclement weather ::) But that's because of location and poor line of sight to the satellite, soon to be resolved by relocating my dish :y
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Sounds like you and Ralf have both got pattern dishes. :D ;D
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<Chrisgixer wonders if Tunnie will send sky engineers round with special instructions>
Ime bad weather WILL affect the signal. If only briefly. Although ours has an issue with line of sight over a roof line and some trees.
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Ps genuine dish only. :)
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Should add, during the relocation of my dish (to a 10' pole in the garden) I am also upgrading to a Zone 2 dish (60cm) to help the signal collection ;)
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<Chrisgixer wonders if Tunnie will send sky engineers round with special instructions>
Yeah, I'll get them to "fix" his install :-X ;D
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I find sky's sevice exceptional actually. There may be the odd issue, and they may be a little below expectations in sorting them.
... But given every other consumer based company I have ever dealt with has a performance level 50 times below expectation, they do prety well IMO.
At the end of the day, if your that unhappy with them. Bin it. Seemples.
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I find sky's sevice exceptional actually. There may be the odd issue, and they may be a little below expectations in sorting them.
... But given every other consumer based company I have ever dealt with has a performance level 50 times below expectation, they do prety well IMO.
At the end of the day, if your that unhappy with them. Bin it. Seemples.
They are generally good IMO :y
It's a shame they don't make more offers for existing customers but then why should they? :-\
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The only thing that really annoys me with sky is the adverts, to begin with they are trying there best to synchronise adverts across as many channels as they can. Secondly why should sky recive payment from me, and advertisers ? surely it should be one or the other. Someone mentioned a while back about somewwhere that you either get the channels for free and have adverts, or pay for the channels and have no adverts.
Thirdly, could sky look at pricng the channels individually, I ask because there are quite a few I never watch. There are also some like Discovery channels I would not want to be without (520-531).
Generally speaking I am ok with sky, I will give them a B possibly B+, they could do better but so could many other companies.
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Our setup is not affected by weather
Utter 'dangle berries' ;)
Is that what Uncle R says the drones must say? I would have thought the technical teams should know better (although know you don't deal with that side of things).
All RF signals are affected by atmospherics.
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Our setup is not affected by weather
Utter 'dangle berries' ;)
Is that what Uncle R says the drones must say? I would have thought the technical teams should know better (although know you don't deal with that side of things).
All RF signals are affected by atmospherics.
It's been installed since 2009, never lost picture. Ever.
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Our setup is not affected by weather
Utter 'dangle berries' ;)
Is that what Uncle R says the drones must say? I would have thought the technical teams should know better (although know you don't deal with that side of things).
All RF signals are affected by atmospherics.
It's been installed since 2009, never lost picture. Ever.
So what you are saying is that you are unaware that its affected by different weather conditions. NOT that it isn't affected.
I agree, bigyins hasn't been installed very well by Uncle R's useless contractors (even their biggest fan realises that the installers are piss poor - partly due to Uncle R), as his seems to be regularly affected by weather.
Mine was badly affected, but then it was mounted on a rotten wooden facia, and we were always "finely tuning" it with a broom handle when the atmospherics played it up.
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Our setup is not affected by weather
Utter 'dangle berries' ;)
Is that what Uncle R says the drones must say? I would have thought the technical teams should know better (although know you don't deal with that side of things).
All RF signals are affected by atmospherics.
well all rf signals are affected by atmospherics...and if your service is'nt affected by weather how is my sky goes off in heavy rain and snow???
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Our setup is not affected by weather
Utter 'dangle berries' ;)
Is that what Uncle R says the drones must say? I would have thought the technical teams should know better (although know you don't deal with that side of things).
All RF signals are affected by atmospherics.
well all rf signals are affected by atmospherics...and if your service is'nt affected by weather how is my sky goes off in heavy rain and snow???
the same as mine ,nobody else in the street got that trouble. so the installer got it wrong , and he wasn't from sky , he was a contractor , to me he came across as if he didn't want to do the job :y
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well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
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Our setup is not affected by weather
Utter 'dangle berries' ;)
Is that what Uncle R says the drones must say? I would have thought the technical teams should know better (although know you don't deal with that side of things).
All RF signals are affected by atmospherics.
well all rf signals are affected by atmospherics...and if your service is'nt affected by weather how is my sky goes off in heavy rain and snow???
the same as mine ,nobody else in the street got that trouble. so the installer got it wrong , and he wasn't from sky , he was a contractor , to me he came across as if he didn't want to do the job :y
That's the trouble... Took 3 attempts to get mine installed in the first place ::) Now I've just got to move it as the trees have now grown to the point they are interfering again >:( ::)
It's now moving to a 10' (possibly more) pole in the garden to get clear line of sight :y
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be easier to get a direct cable feed from the satellite would'nt it lol?? :y
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i put a dish on the caravan with no problem . :y :y
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well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
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well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
dont do here either :y
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No doubt you would all moan if Virgin did arrive, as they would have to dig up all the roads! ;D
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No doubt you would all moan if Virgin did arrive, as they would have to dig up all the roads! ;D
maybe then we would have better roads ;D ;D
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No doubt you would all moan if Virgin did arrive, as they would have to dig up all the roads! ;D
maybe then we would have better roads ;D ;D
They only dig a small trench, they don't resurface the whole road ;)
They would also have to dig one right up to the house, many with bricked driveways and such tell them to sod off!
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well we got heavy rain ,and guess what no picture . phoned sky about it two weeks ago , they said if they book a call out for it i would have to pay for it. i told them its been like it since i had hd put in by them , it should be free , no joy . >:( >:( >:(
I had exactly the same problem. When it rained, I lost my signal. I rang sky and they sent a nice man called Steve to put up a new, bigger dish and new LNB.
I guess it's how you ask.
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PS, He also left me his mob number in case I had any further probs within thirty days.
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well we got heavy rain ,and guess what no picture . phoned sky about it two weeks ago , they said if they book a call out for it i would have to pay for it. i told them its been like it since i had hd put in by them , it should be free , no joy . >:( >:( >:(
I had exactly the same problem. When it rained, I lost my signal. I rang sky and they sent a nice man called Steve to put up a new, bigger dish and new LNB.
I guess it's how you ask.
Your such a smooth talker though Steve......... :y :y
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well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
Freeview? Freesat would give you same issues, as it comes from same satelites.
Option 2, set the dish up yourself.
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well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
Freeview? Freesat would give you same issues, as it comes from same satelites.
Option 2, set the dish up yourself.
We use Freesat, was sky when I had it put up 10 years ago, but soon got sick of paying out for TV that we did not watch. Some weather has affected it but I don't recall us losing the signal totally......... :y :y
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well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
Freeview? Freesat would give you same issues, as it comes from same satelites.
Option 2, set the dish up yourself.
We use Freesat, was sky when I had it put up 10 years ago, but soon got sick of paying out for TV that we did not watch. Some weather has affected it but I don't recall us losing the signal totally......... :y :y
Same dish/lnb/cable/satelite, so would still have the issues he has now. Maybe a better receiver if he has an old sky box.
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Sky are just like any massive organisation. They really couldn't give a rat's arse if you are happy or not, they just want your cash every month. Of course, to get that cash, they need to give you 'something'. I'd wager that the vast majority of customers are happy to accept that they lose signal in a heavy downpour. I'd also wager that those customers never kick up a fuss or ask for an Engineer to come and check if everything is ok.
I haven't paid full price for Sky for a number of years now, and I never intend to. I'm not fraudulently getting discount, I do have problems every now and again which get resolved as and when Sky decide to do something about it. Fortunately, calls to the Sky Customer Service are free from the Sky landline. I admit to spending quite a while telling them how to do their job (technical issues). I hasten to add that I am always polite and courteous, and ultimately patient.
Quite simply, there is no Satellite service which will be 100% reliable in severe adverse weather conditions. I accept that...... I accept that because Virgin haven't got their service to me.... yet. (Not that Sky know that).
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well we got heavy rain ,and guess what no picture . phoned sky about it two weeks ago , they said if they book a call out for it i would have to pay for it. i told them its been like it since i had hd put in by them , it should be free , no joy . >:( >:( >:(
I had exactly the same problem. When it rained, I lost my signal. I rang sky and they sent a nice man called Steve to put up a new, bigger dish and new LNB.
I guess it's how you ask.
Your such a smooth talker though Steve......... :y :y
i was very polite , which makes a change for me , when you are talking to a brick wall ;D ;D
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So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?
Ie, what does signal strength show in the service(?) menu option...?
It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
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So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?
Ie, what does signal strength show in the service(?) menu option...?
It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
Quality is more important than strength ;)
I'm hoping that the move and bigger dish will actually make mine usable in anything other than complete calm ::)
Mind you, getting it off the whippy pole it's on will make a huge improvement in itself ;) ::)
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Quality is more important than strength ;)
Both are important. Shame the Sky Box meter is a waste of time. Get a proper meter if setting up your own dish, they are pretty cheap.
I think its perfectly fair, for a bloody great sail, to move in the wind, and sag a tad with age, and fat pigeos sat on them. Sky obviously don't want to pay to constantly adjust, so I'd look on this as something a subscriber should do regularly (every couple of years). The more accurate you get it, the less it will drop out.
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Fortunately I have a mate who used to be an independent so he has decent meter :y
He should be back in a few days and we can move it :y
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So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?
Ie, what does signal strength show in the service(?) menu option...?
It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
Quality is more important than strength ;)
I'm hoping that the move and bigger dish will actually make mine usable in anything other than complete calm ::)
Mind you, getting it off the whippy pole it's on will make a huge improvement in itself ;) ::)
it's all in the same menu. Ya pedant. ;D
( As are planner rebuild and house keeping options iirc. )
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No point looking at the sky box signal meter. It's useless, IMHO.
We have a signal at a frequency 10GHz from satellite to LNB. As has already been pointed out, that will suffer significant absorption from rain and snow. These are laws of physics, which even Murdoch can't corrupt. ;)
Whether you see any difference to the picture quality depends on whether the signal is still sufficiently above the noise level when it gets to your receiver, even after some absorption.
The main factors in this are as follows:
1) Obstructions between dish and satellite
Not much you can do about this other than limited movement of the dish, but bear in mind that if you have trees in the path they absorb the signal to a degree, and when trees get wet or have snow on them they are almost impenetrable to a signal at the frequency we are talking about.
2) Size and quality of dish
The larger the dish the more "gain" it will have, and therefore the stronger the signal collected and received by the LNB in the focus of the dish. If it's rusty, bent out of shape or generally knackered it will be less effective. A larger dish will help if you are having problems.
3) Alignment of dish and LNB
The dish has a very narrow field of view when it comes to receiving signals so must be precisely aligned when installed. Years of birds perching on it, the wind battering it and the supports rusting will have affected that. In addition, the LNB at the focus of the dish must be angled so that its' orientation matches the polarisation of the antennas on the satellite. This is referred to as "skew".
4) LNB Quality
Since the LNB performs the first stage in the receiver chain, it is the part that determines the sensitivity of the receiver in general. The set top box is fed a much amplified signal at a much lower frequency from the LNB so its receiver is much less critical. If the LNB has been there for years, it is quite likely that more modern devices have much better performance, and that the original performance of the old LNB will also have deteriorated after years out in the elements.
So, these are the areas that need addressing. No reason why you can't improve the above yourself. Get a signal strength meter from Maplins, etc. and give the dish a tweak. If it looks knackered, get a new one. Ditto the LNB. There are plenty of guides on the internet to tell you what to do. No point in moaning about Sky. If you can't get a decent signal it's only going to be the above factors, which are all under your control (although, as said, if you have trees in an awkward location you might be stuck with what you've got).
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when trees get wet or have snow on them they are almost impenetrable to a signal at the frequency we are talking about.
Ah yes, like the dirty great oak tree right in line-of-sight in my back garden.. but I quite like the dirty great oak tree, so I live with no signal when it honks it down :)
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So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?
Ie, what does signal strength show in the service(?) menu option...?
It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
when i set the dish up for the caravan , i dont use a meter just point and hope for the best ;D ;D
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So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?
Ie, what does signal strength show in the service(?) menu option...?
It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
when i set the dish up for the caravan , i dont use a meter just point and hope for the best ;D ;D
Thats what sky did on your install by the sounds of it ralf ::) ;D :y
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Kevin Wood covered it pretty well. Although cable needs adding in, as that can degrade as well.
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So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?
Ie, what does signal strength show in the service(?) menu option...?
It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
when i set the dish up for the caravan , i dont use a meter just point and hope for the best ;D ;D
Thats what sky did on your install by the sounds of it ralf ::) ;D :y
yes i think so . see that is what we pay for ;D ;D
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
better not say any more , it may upset tunnie :y :y
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
Technicians! that's rich. I wouldn't let those butchers anywhere near my house.
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
better not say any more , it may upset tunnie :y :y
Or, to look at it the other way, not strictly sky's "fault" :D
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
Technicians! that's rich. I wouldn't let those butchers anywhere near my house.
ok, engineers then? :-\ ;)
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
I thought it was all contracted out. Or, more accurately, its all sub contracted.
And yes, IME, they (the ones contracting to Sky) are all useless. Better to pay a proper aerial fitter to do it properly, normally around £50
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
I thought it was all contracted out. Or, more accurately, its all sub contracted.
And yes, IME, they (the ones contracting to Sky) are all useless. Better to pay a proper aerial fitter to do it properly, normally around £50
No, we have our own fleet of them. In Sky branded Vans, we are in the process of replacing the entire fleet with VW Transporter's, bought over 1,000 of them so far :o
I know anything more than standard house is contracted out, also in other circumstances we do when we cannot get one of our own there.
Although this did not used to be the case, due to the complains a lot of things have been brought in house, like box production too.
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Sky technicians only do the ground level h+s acceptable jobs. All else is contracted out!
...to fe@kin numptys mostly IME.
I thought it was all contracted out. Or, more accurately, its all sub contracted.
And yes, IME, they (the ones contracting to Sky) are all useless. Better to pay a proper aerial fitter to do it properly, normally around £50
I suppose it could be now BB, but when we went through the signal issues with our install, the first install was a sky technician only allowed to install at ground floor level, no higher than a step ladder.
Anything higher was referred to as needing a special heights team. Three of which where needed to achieve line of sight above the roof line, as our row of houses is in perfect alignment with the satellite, the dish couldn't peer round the side of the house to receive enough signal. It HAD to go above the roof line, on a poll. You wouldn't.... well actually you would believe the polarver.
As mine is a non standard install with output to a second tv thats wired through walls under floor boards to the loft and down another wall to the tv, they took one look and shat themselves. "OH...we can't do that." do what? The dish needs to be sbove the roof, why are you even in the house....? It took a good half hour to get them to understand that the run from the dish to the input on the box was all they where here for.
How do some people get through life...? ???