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Chat Area => General Discussion Area => Topic started by: Vamps on 02 May 2008, 19:48:38

Title: Computer help please
Post by: Vamps on 02 May 2008, 19:48:38
I can't open 'word' either by opening the programe or opening a document. Exel and powerpoint open fine. :'( :'( :'(
I have office 2007 and running vista.
Please, any suggestions in laymans english, not technical on computers. :-[
Title: Re: Computer help please
Post by: Bacon Butty Man on 02 May 2008, 20:07:32
i have had that and found it was a virus, if you dont have a virus i would try a system restore to the time you last used word, do you know how to restore the system?? :) i diont know if vista has rstore, i presum it does.
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 20:11:46
Iv'e put the disk back in and am running the 'repair' bit at the moment, hope that is not the wrong thing to do.
Title: Re: Computer help please
Post by: Darth Loo-knee on 02 May 2008, 20:18:09
Quote
Iv'e put the disk back in and am running the 'repair' bit at the moment, hope that is not the wrong thing to do.


The answer my friend is a 12lb sledge hammer right in the centre of it :y
Title: Re: Computer help please
Post by: albitz on 02 May 2008, 20:19:15
chuck it down the stairs and claim on the house insurance  :y ;D
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 20:23:15
Thanks guys but that's too technical for me :) :) :)
Put the disk in and ran repair, made no difference.
Title: Re: Computer help please
Post by: Darth Loo-knee on 02 May 2008, 20:48:30
Quote
Thanks guys but that's too technical for me :) :) :)
Put the disk in and ran repair, made no difference.


Was it the right disc? it wasn't the telly tubby disc was it? ;D
Title: Re: Computer help please
Post by: Mr Skrunts on 02 May 2008, 20:52:13
Quote
Quote
Iv'e put the disk back in and am running the 'repair' bit at the moment, hope that is not the wrong thing to do.


The answer my friend is a 12lb sledge hammer right in the centre of it :y

You light weight.  A 14 pounder does a better job.

If that fails put it in a sack and swing it round your head before you whack it against the wall.
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 21:00:46
Why would I want to destroy it, I just need to get it to open work, everything else works. :'( :'( :'(
Title: Re: Computer help please
Post by: dbug on 02 May 2008, 21:11:51
Open a command prompt - type winword /a
This loads word in diagnostic mode.
If word loads ok most probable issue is a corrupt dot file - normal.dot.
Search for that file and when found delete all instances.
Then load word as you would normally - it will recreate a new normal.dot file.

EDIT
If that fails try opening a command prompt - type winword /r
This re-registers Word in the Windows registry. This switch starts Word, runs Office Setup, updates the Windows registry, and then closes.

Good luck
Title: Re: Computer help please
Post by: Danny on 02 May 2008, 21:19:21
i've had "occasional" trouble getting word documents (new and existing) to open, sometimes it works and sometimes it doesnt, i'm wondering if there's faulty software
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 21:19:55
Sorry to be thick, but where do I find it, had a look but can't.
Title: Re: Computer help please
Post by: dbug on 02 May 2008, 21:22:43
Quote
Sorry to be thick, but where do I find it, had a look but can't.

Find what?
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 21:23:30
Command prompt, this  computer is different from my one a work.
Title: Re: Computer help please
Post by: Bacon Butty Man on 02 May 2008, 21:24:05
have you tried reinstalling word
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 21:26:07
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have you tried reinstalling word

Doing that now, taking if off and will then put it back on again. Wether it works or not out will be coming the sky so will not be doing anything else to it tonight. :) :)

Title: Re: Computer help please
Post by: dbug on 02 May 2008, 21:37:15
Quote
Command prompt, this  computer is different from my one a work.

Other easier way - click start, click run.  Type winword /a in box, hit enter key.
Same for winword /r.

Hope that helps - sorry i'm used to command prompt but don't use vista as its crap (despite microsoft giving (yes giving) me a free 12 licence copy!!
Title: Re: Computer help please
Post by: Martin_1962 on 02 May 2008, 21:41:59
Quote
Quote
Command prompt, this  computer is different from my one a work.

Other easier way - click start, click run.  Type winword /a in box, hit enter key.
Same for winword /r.

Hope that helps - sorry i'm used to command prompt but don't use vista as its crap (despite microsoft giving (yes giving) me a free 12 licence copy!!

Command prompts - I had 5 up today at work!!!!
Title: Re: Computer help please
Post by: Martin_1962 on 02 May 2008, 21:42:35
Oh Vista - you need FDISK and an XP Pro CD
Title: Re: Computer help please
Post by: Bacon Butty Man on 02 May 2008, 21:52:13
Quote
Quote
Command prompt, this  computer is different from my one a work.

Other easier way - click start, click run.  Type winword /a in box, hit enter key.
Same for winword /r.

Hope that helps - sorry i'm used to command prompt but don't use vista as its crap (despite microsoft giving (yes giving) me a free 12 licence copy!!


is your vista up for grabs then, my daught needs a copy of it and she is saving up really hard for one, n she doing a garden sal on sunday to raid funds. ;)
Title: Re: Computer help please
Post by: Vamps on 02 May 2008, 21:54:08
Well I have reinstalled office and word worked, once :( thik it might be off to a computer expert tomorrow. :(
Title: Re: Computer help please
Post by: dbug on 02 May 2008, 21:54:47
Quote
Oh Vista - you need FDISK and an XP Pro CD

What does he need fdisk for? Is he going to need to wipe all his installation and repartition?  A bit drastic!!!
Agree XP Pro now good op system - especially now SP3 out.
Title: Re: Computer help please
Post by: dbug on 02 May 2008, 21:56:18
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Well I have reinstalled office and word worked, once :( thik it might be off to a computer expert tomorrow. :(

Delete your normal.dot file - a reinstall will keep your original file intact.  Then open word again.
Title: Re: Computer help please
Post by: dbug on 02 May 2008, 21:58:37
Quote
Quote
Quote
Command prompt, this  computer is different from my one a work.

Other easier way - click start, click run.  Type winword /a in box, hit enter key.
Same for winword /r.

Hope that helps - sorry i'm used to command prompt but don't use vista as its crap (despite microsoft giving (yes giving) me a free 12 licence copy!!


is your vista up for grabs then, my daught needs a copy of it and she is saving up really hard for one, n she doing a garden sal on sunday to raid funds. ;)

Sorry its not - have used up a number of installs on multi-boot systems and once MS sort out the issues with SP releases may well need those licences!!  Sorry but worth asking!
Title: Re: Computer help please
Post by: Martin_1962 on 02 May 2008, 23:15:43
Quote
Quote
Oh Vista - you need FDISK and an XP Pro CD

What does he need fdisk for? Is he going to need to wipe all his installation and repartition?  A bit drastic!!!
Agree XP Pro now good op system - especially now SP3 out.


OK so you don't need to wipe the drive - I suppose that helps.

I'm staying SP2 for a while - it works. Too much DRM nonsence in Vista, they actually encrypt the data between components, it was designed to keep RIAA happy.

I think if MS drop XP pirating will go through the roof