Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Marks DTM Calib on 28 January 2014, 09:35:08
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I hate these places with a passion but, was in need of a new router and they were well priced.
So I reserved online an Asus RT-N66U N 900 and drove to Loughborough to collect it.
Paid and got home, opened the box and guess what.....
.....it was a DSL-N66U N 900 with internal aerials.
Receipt is correct....product supplied is wrong.
So a phone call requried and then another trip grrrrr.....
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Was it incorrectly marked on box? Pcworld are usually pretty good on reservation stuff.
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Nope, box is correct. :y
Clearly they didn;t scan the product and produced the receipt from the reservation (or the system is wrong!).
Call to customer services made....and no resolution, I have to wait for the store to call now
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N900 wifi router we had briefly had excellent range.
Not that I have a great deal of experience with them, but it outperformed Virgins super hub 2 by about 20ft
Not sure the precise model, but it had external aerials.
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Can't you get them to deliver it to you or to Castle Marina ???
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So call placed with customer services at 9.39 and a commitment that the store will call me.
The issue I have is the lost time and fuel.....so they need to try hard!
Any bets on how long it takes for the store to call?
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Don't hold your breath unless you've an ambulance on standby ::)
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Any bets on how long it takes for the store to call?
tomorrow at best! I find that firms that promise to call you back rarely, if ever do. >:(
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12.18.....and no call
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Not today.
This week?
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Not ever. They'll now be figuring that, if you're upset enough, you'll take it back. ::)
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15.24.....and no call.
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Still nothing and the call to customer service cost me £3.10 on my mobile
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Still nothing and the call to customer service cost me £3.10 on my mobile
Any joy yet mark?
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Ah sorry ignore me thought this was yesterday's date..
Good luck with it though :y
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Still nothing and the call to customer service cost me £3.10 on my mobile
Never heard of saynoto0870.com ? :-\
Quick butchers at pcworld site gives there customer services no as 08445611234 which i assume is the number you called :-\
Bunging that number into above website gives a choice of 0800 0234701, but if your mobile provider charges for 0800 no's (mine doesnt) theres another number 028 8126 6582 which should come off your included minutes.
I had to call Inland Revenue yesterday and glad i used the above site, as IR advertise a 0345 number....30 mins of playing music at me on hold before i managed to speak to anyone ::) but as i get 500 mins included, didnt cost me anything :y
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Nope, box is correct. :y
Clearly they didn;t scan the product and produced the receipt from the reservation (or the system is wrong!).
Call to customer services made....and no resolution, I have to wait for the store to call now
So....are you saying it says DSL on the box then ?? :-\
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Never heard of saynoto0870.com ? :-\
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I have & tried to use one of the alternative numbers to phone Tesco bank ..... I failed >:(. Ended up phoning the 0845 from my mobile ..... though not a huge amount (£6-odd) it does p*** me off all these companies that make money out of you by not supplying a geographical number .... Santander only shows 0845 numbers but there is a way round that by phoning the number you use from abroad - though it only works from a mobile ???
I believe there's an 'app' ...... :-\
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Never heard of saynoto0870.com ? :-\
....
I have & tried to use one of the alternative numbers to phone Tesco bank ..... I failed >:(. Ended up phoning the 0845 from my mobile ..... though not a huge amount (£6-odd) it does p*** me off all these companies that make money out of you by not supplying a geographical number .... Santander only shows 0845 numbers but there is a way round that by phoning the number you use from abroad - though it only works from a mobile ???
I believe there's an 'app' ...... :-\
sometimes you have to withhold your number to beat the 084 numbers
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Still nothing and the call to customer service cost me £3.10 on my mobile
cant get a cup of tea for that in west bridgeford ;D ;D
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Still nothing and the call to customer service cost me £3.10 on my mobile
cant get a cup of tea for that in west bridgeford ;D ;D
Not the point though is it ;) ;)
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09.22 - 24 hours later and still no call.
Thanks for the number TD, very useful, think I might well need that :y
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Still nothing and the call to customer service cost me £3.10 on my mobile
cant get a cup of tea for that in west bridgeford ;D ;D
You can get a full breakfast for that in WB :y ;D ;D
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I had the same with a Humax box from Currys, nearest store with stock was Tamworth, half an hours drive away, went and collected it, got it home, wrong model!
Had to drive there again to get it replaced.
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To appease me they will have to:
1) Supply the correct model
2) Refund the call cost
3) Refund the fuel cost
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Not
A
Hope
In
Hell
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Not
A
Hope
In
Hell
Quietly confident then ::)
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Never heard of saynoto0870.com ? :-\
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I have & tried to use one of the alternative numbers to phone Tesco bank ..... I failed >:(.
There's nothing stopping you from using the geographical number on the back of your card for overseas callers. Sometimes banks block UK numbers but as said if you hide your number you'll get through! (dial 141 before number if using a landline) :y :y :y
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.... Sometimes banks block UK numbers but as said if you hide your number you'll get through! (dial 141 before number if using a landline) :y :y :y
IIRC I got through ....... but it rang & rang & rang ................ >:(
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Email sent at 12.26.....and no repsonse.....and still no call
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Have you tried going round there ::)
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I wonder how much potential business PC World has lost from oofers reading this? Mine, for a start!
Ron.
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Doesn't surprise me. My aunt used to work for a retailer in the same chain and reports that customer returns just went back on the shelf. ::)
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Doesn't surprise me. My aunt used to work for a retailer in the same chain and reports that customer returns just went back on the shelf. ::)
They have a 21(?) day no quibble return policy. Provided the item is sellable. In the packaging, all parts present and correct, no damage etc.
So yes they do.
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Well this one wont as its out of the packaging.....and I still have not heard anything!
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Go to the top Mark - I know you only deal with the top people on a day to day basis..... ;D ;D
Here is the CEO details
Dixons Group
Mr Sebastian James Chief Executive
Email Sebastian.James@dixons.co.uk
Telephone 0844 800 2030
Website http://www.dixons.co.uk
Personal Twitter @dixonsseb
Social Media T
Address Maylands Avenue, Hemel Hempstead, HP2 7TG, UKM
This is on his Twitter Account....
Sebastian James
@dixonsseb
CEO, Dixons Retail plc, always keen to hear from customers and colleagues. I can't always reply to every tweet but my team at @knowhowtohelp will
dixonsretail.com
Hope it helps :y
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Doesn't surprise me. My aunt used to work for a retailer in the same chain and reports that customer returns just went back on the shelf. ::)
They have a 21(?) day no quibble return policy. Provided the item is sellable. In the packaging, all parts present and correct, no damage etc.
So yes they do.
Yes, but I'm talking about products returned as faulty.
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Think that i know what you are going to say to this but ...
Any call / e-mail back from PC world as yet
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Never heard of saynoto0870.com ? :-\
....
I have & tried to use one of the alternative numbers to phone Tesco bank ..... I failed >:(. Ended up phoning the 0845 from my mobile ..... though not a huge amount (£6-odd) it does p*** me off all these companies that make money out of you by not supplying a geographical number .... Santander only shows 0845 numbers but there is a way round that by phoning the number you use from abroad - though it only works from a mobile ???
I believe there's an 'app' ...... :-\
WeQ4U . Available on android, not sure about gay os.
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Never heard of saynoto0870.com ? :-\
....
I have & tried to use one of the alternative numbers to phone Tesco bank ..... I failed >:(. Ended up phoning the 0845 from my mobile ..... though not a huge amount (£6-odd) it does p*** me off all these companies that make money out of you by not supplying a geographical number .... Santander only shows 0845 numbers but there is a way round that by phoning the number you use from abroad - though it only works from a mobile ???
I believe there's an 'app' ...... :-\
WeQ4U . Available on android, not sure about gay os.
Ta I'll take a look ie I'll get No1 daughter to take a look ::)
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Think that i know what you are going to say to this but ...
Any call / e-mail back from PC world as yet
Sadly not.....not had an opportunity to visit the store again either (which is an hour round trip).
Bloody annoyed