Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: the alarming man on 03 February 2014, 14:18:52
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anybody had any dealing with them??? :y
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The lad used to work for them
Cheep and cheerful but don't expect miracles with download speeds
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I've been with them 14 years.
Always very happy with the service.
Download speeds here correspond closely with the neighbours' -
one on talk-talk, other on sky.
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A few years with the, no issues at all.
Speeds very good.
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to be honest I don't think they could be any worse than sky is at the moment >:(
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As with all bt phone line based providers, its the quality of the line that is important.
If your current provider is having issues on your line, they need to fix the line, although this can be difficult due to charges between the provider and bt openreach. Changing providers will not mean a better service if the line is poor, no matter what the providers speed tests might tell you, either online or verbally from call centres.
If you have a poor bt line, and are having persistent problems that remain unresolved, the only way to get a good service is to acquire a non bt phone line service, if available. Either cable via virgin media, or mobile phone network provider such as Ponyfone, O2, EE, 3, or whoever.
Just saying. :)
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no problem with the line just a crap ISP
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no problem with the line just a crap ISP
Like I said, just saying. :)
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I've also been with them for about 14 years, and have never had a serious problem with them. On the rare occasion that I have had to ring them I have found their customer service is very good, and you don't spend ages waiting to speak to a live voice. I am currently paying about £15 per month for everything including line rental, but I am getting a long service discount, and its for the lowest amount of download. :y
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The actual internet connection is "OK". Not great, not bad (unless they knobble you for using it too much), but "OK".
Their issues lie with the ancillaries, like email - not so long back they deleted all emails off one of their servers 3 times in a year... ...and "were unable to restore it from backup", which is code for "we cut too many corners, and never implemented a backup solution.
When things go wrong, their suport is abysmal. Even BT (who own Plusnet anyway), winner of the wooden spoon award for customer service, achieve better.
But if they meet your needs, they can be cheap (if you threaten to leave at the end of each contract). I'd probably be inclined to get an ISP independent email addr, and consider using OpenDNS dns servers.
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The actual internet connection is "OK". Not great, not bad (unless they knobble you for using it too much), but "OK".
Their issues lie with the ancillaries, like email - not so long back they deleted all emails off one of their servers 3 times in a year... ...and "were unable to restore it from backup", which is code for "we cut too many corners, and never implemented a backup solution.
When things go wrong, their suport is abysmal. Even BT (who own Plusnet anyway), winner of the wooden spoon award for customer service, achieve better.
But if they meet your needs, they can be cheap (if you threaten to leave at the end of each contract). I'd probably be inclined to get an ISP independent email addr, and consider using OpenDNS dns servers.
They've always been good for me, have recommended them to friends who are equally impressed. ??? ??? ???
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They've always been good for me, have recommended them to friends who are equally impressed. ??? ??? ???
In my experience, once you get past the denials and excuses, things do improve.
Most of my family have moved to other ISPs, due to the frequency of niggling problems and the resolution times.
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They've always been good for me, have recommended them to friends who are equally impressed. ??? ??? ???
In my experience, once you get past the denials and excuses, things do improve.
Most of my family have moved to other ISPs, due to the frequency of niggling problems and the resolution times.
Well, either I've been very lucky, or you've been very unlucky, I know several people who have used it for years without serious problems. :y
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As I said earlier, the actual internet connection is OK that vast majority of the time (assuming you don't cane it, or use VPNs too heavily)
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As I said earlier, the actual internet connection is OK that vast majority of the time (assuming you don't cane it, or use VPNs too heavily)
:-\ :-\ :-\
I just use it for broadband and phone, and at £15 a month can't complain :y
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Im with Plusnet for a few years....and tbh....not really had an issue with them....apart from crap compensation when i lost my service for 5 weeks....which was a BT issue...
Their website tells me i wont get any better than 6M download......but my router tells me its syncing at nearly 14M .... at least their website is pessimistic on download speeds...
I pay about £22/month for basic service of 10Gigs download every month and line rental with free evening and weekend calls. But could get that cheaper if i signed up for another 12months.
But be warned of their monthly emails telling you when they will take the DD.....its usually a few days before they say.....caught me out once...
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Im with Plusnet for a few years....and tbh....not really had an issue with them....apart from crap compensation when i lost my service for 5 weeks....which was a BT issue...
Their website tells me i wont get any better than 6M download......but my router tells me its syncing at nearly 14M .... at least their website is pessimistic on download speeds...
I pay about £22/month for basic service of 10Gigs download every month and line rental with free evening and weekend calls. But could get that cheaper if i signed up for another 12months.
But be warned of their monthly emails telling you when they will take the DD.....its usually a few days before they say.....caught me out once...
I always ring each year asking for a cheaper deal, and they always knock some off, and as I rarely download anything, I guess I am virtually unaffected by download speeds :y :y :y
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Im with Plusnet for a few years....and tbh....not really had an issue with them....apart from crap compensation when i lost my service for 5 weeks....which was a BT issue...
Their website tells me i wont get any better than 6M download......but my router tells me its syncing at nearly 14M .... at least their website is pessimistic on download speeds...
I pay about £22/month for basic service of 10Gigs download every month and line rental with free evening and weekend calls. But could get that cheaper if i signed up for another 12months.
But be warned of their monthly emails telling you when they will take the DD.....its usually a few days before they say.....caught me out once...
I always ring each year asking for a cheaper deal, and they always knock some off, and as I rarely download anything, I guess I am virtually unaffected by download speeds :y :y :y
I usually get a warning email every month....saying im approaching my 10G limit.. ;D ;D
Tho if you want to stream movies/netflix/etc you will need a higher limit than 10G :y
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I pay them 55 a month for a business fibre connection - unlimited bandwidth, hosting for five websites, preferential help line, couple of free domain names.
I hammer them to the tune of about 12-20Gb *A DAY* - 233Gb this month so far :)
We stream *a lot* - sometimes four of us watching different things.
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As I said earlier, the actual internet connection is OK that vast majority of the time (assuming you don't cane it, or use VPNs too heavily)
:-\ :-\ :-\
I just use it for broadband and phone, and at £15 a month can't complain :y
If it works for you at the right price, Shack, ignore everyone else :y
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I pay them 55 a month for a business fibre connection - unlimited bandwidth, hosting for five websites, preferential help line, couple of free domain names.
I hammer them to the tune of about 12-20Gb *A DAY* - 233Gb this month so far :)
We stream *a lot* - sometimes four of us watching different things.
I'm about to go truely unlimited, on an unmolested service... ...only because its the same price as I pay now for a 200Gb a month capped service.
I host lots of stuff on it, OOF included... ...but then 2yrs ago, OOF ran on a 256kbps line, and nobody really noticed :-X. Website traffic is generally minimal ;)