Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: Andy B on 20 November 2015, 20:38:51

Title: P poor customer service
Post by: Andy B on 20 November 2015, 20:38:51

Back in June I bought a replacement battery for my mobile from 4ourhouse. 5 months later the new battery is holding a charge not much better than the original, so I emailed them to tell them. A few day later I received an email from the to say that they said they would arrange for a courier (DPD) to collect it? I asked them to explain ....... their reply was that Unfortunately we have a refund and reorder policy which means you will be fully refunded from the previous order but if the parts are still required a new order would have to be placed.  ??? ???
I think I'll just buy from elsewhere & cut my losses with 4ourhouse & promise myself never to buy from them again. Piss poor returns procedure if you ask me

Title: Re: P poor customer service
Post by: STEMO on 20 November 2015, 20:59:29

At least you got a refund. I'd say that was a result.

Title: Re: P poor customer service
Post by: SIR Philbutt on 20 November 2015, 21:02:04

 ???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Title: Re: P poor customer service
Post by: Andy B on 20 November 2015, 21:05:16

Quote from: STEMO on 20 November 2015, 20:59:29

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......

Title: Re: P poor customer service
Post by: STEMO on 20 November 2015, 21:05:27

Quote from: SIR Philbutt on 20 November 2015, 21:02:04

???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Oh he is.....definitely.  ;D

Title: Re: P poor customer service
Post by: STEMO on 20 November 2015, 21:06:03

Quote from: Andy B on 20 November 2015, 21:05:16

Quote from: STEMO on 20 November 2015, 20:59:29

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......

You don't have to...they'll collect it  :-*

Title: Re: P poor customer service
Post by: Andy B on 20 November 2015, 21:06:16

Quote from: SIR Philbutt on 20 November 2015, 21:02:04

???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please  ;) ;)

Title: Re: P poor customer service
Post by: Andy B on 20 November 2015, 21:06:56

Quote from: STEMO on 20 November 2015, 21:05:27

....
Oh he is.....definitely.  ;D

 :P :P

Title: Re: P poor customer service
Post by: SIR Philbutt on 20 November 2015, 21:33:49

Quote from: Andy B on 20 November 2015, 21:06:16

Quote from: SIR Philbutt on 20 November 2015, 21:02:04

???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please  ;) ;)

Back scratching rules do apply. Want me to drop it off  :'(