Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Marks DTM Calib on 01 July 2008, 18:16:52
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Yes, you heard it here first.......the rather trim has just come off AGAIN!
So thats the fourth bloody time those incompitent useless bunch of morons have failed to do the job properly.
This time I have taken a closer look........the trims are pattern items and poorly made so it makes no odds where you are in the country, if RAC do your glass replacement then you are likely to have this happen to you.
Tomorrow I will be having words AGAIN!
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Yes, you heard it here first.......the rather trim has just come off AGAIN!
So thats the fourth bloody time those incompitent useless bunch of morons have failed to do the job properly.
This time I have taken a closer look........the trims are pattern items and poorly made so it makes no odds where you are in the country, if RAC do your glass replacement then you are likely to have this happen to you.
Tomorrow I will be having words AGAIN!
someone in RAC windscreens is going to have a bad day tomorrow
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someone in RAC windscreens is going to have a bad day tomorrow
Yes, somebody very high up to.............not pissing about with the low down people any more!
Not happy, not happy at all, was only doing 30 at the time to!
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someone in RAC windscreens is going to have a bad day tomorrow
Yes, somebody very high up to.............not pissing about with the low down people any more!
Not happy, not happy at all, was only doing 30 at the time to!
Surly they know that they are useless? It must get to them being so useless?? Im sure they must be aware of it :-?
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someone in RAC windscreens is going to have a bad day tomorrow
Yes, somebody very high up to.............not pissing about with the low down people any more!
Not happy, not happy at all, was only doing 30 at the time to!
I would get onto trading standards, they have had enough opportunities to set this straight.....
Small claims court is a good idea too
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Oh no!
Wouldnt like to be in their shoes tomorrow!
Blame Jimbob, he predicted a part 5!!!
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someone in RAC windscreens is going to have a bad day tomorrow
Yes, somebody very high up to.............not pissing about with the low down people any more!
Not happy, not happy at all, was only doing 30 at the time to!
I would get onto trading standards, they have had enough opportunities to set this straight.....
Small claims court is a good idea too
Could be a good idea there mate. if the usuall diplomatic (being fobbed off) fails.
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someone in RAC windscreens is going to have a bad day tomorrow
Yes, somebody very high up to.............not pissing about with the low down people any more!
Not happy, not happy at all, was only doing 30 at the time to!
I would get onto trading standards, they have had enough opportunities to set this straight.....
Small claims court is a good idea too
Could be a good idea there mate. if the usuall diplomatic (being fobbed off) fails.
After that the only recourse is the Radio twins:
Hertz and Megahertz! ;D ;D ;D
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Sorry to say I predicted part 5 :-[
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You must be unlucky Mark.......I wonder if RAC Windscreens depots buy their own materials independantly.......coz ive had mine changed by them in Swindon a year or so ago....and so far it hasnt fell off!
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Are autoglass ok? need mine doing :P
5 times is just extracting the urine im affraid!
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TD, I supect they threw a load of goo in the seal channels or re-used the original parts......coz they source the parts from a single supplier.
I think we are well into compensation territory now!
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TD, I supect they threw a load of goo in the seal channels or re-used the original parts......coz they source the parts from a single supplier.
I think we are well into compensation territory now!
We have a letter showing that they paid compensation to the previous owner of my car after a cock up!
Give 'em hell!
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This is almost unbelieveable ...
Autoglass did mine without any problems whatsoever .. so its not a difficult thing to get right ...
I'd like to be a fly on the office wall tomorrow mind .. :y :y :y :y
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I would insist it went to Vx with all new Vx parts fitted at there expense >:(
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I would insist it went to Vx with all new Vx parts fitted at there expense >:(
Really......a delear is probably the one group of people I would trust less, and that is no matter what the manufacturer!
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The Ipswich branch did mine the other day and (so far) all seems well and good... They did use replacement trims and they are sat a little higher than I'd have expected but I'll give them the benefit... Until it goes wrong!!! ::) ::) :-? :-?
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The Ipswich branch did mine the other day and (so far) all seems well and good... They did use replacement trims and they are sat a little higher than I'd have expected but I'll give them the benefit... Until it goes wrong!!! ::) ::) :-? :-?
Yes well, they shouldn't be.
That sudgests that they didn't remove all the old sealent.
The trims should touch the metalwork all the way round including the top corners.
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Right, called the help desk.
They are calling me back, I told them that I am not happy to let this depot do any work on my car for the fifth time.
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Right, called the help desk.
They are calling me back, I told them that I am not happy to let this depot do any work on my car for the fifth time.
Any chance you can record the conversation, would love to be a fly on the wall for that one! :o
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Useless muppets, they have just assigned the job to the same depot....again.
So, I have told the depot manager what I think and just called customer services again.
They are assigning me a 'case manager' to deal with the issue which could take upto 48 hours to get a response from!
Not happy!
(http://bp2.blogger.com/_wd79ZSN_po8/Rzm0foQJaTI/AAAAAAAAAEw/PsybNmjDUI0/s320/fp0209~Monty-Python-Gumby-Man-Posters.jpg)
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pity its not a large company you are dealing with, they should be able to sort it easily, oh hang on a min.... ;D
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Useless muppets, they have just assigned the job to the same depot....again.
So, I have told the depot manager what I think and just called customer services again.
They are assigning me a 'case manager' to deal with the issue which could take upto 48 hours to get a response from!
Not happy!
(http://bp2.blogger.com/_wd79ZSN_po8/Rzm0foQJaTI/AAAAAAAAAEw/PsybNmjDUI0/s320/fp0209~Monty-Python-Gumby-Man-Posters.jpg)
:-? :-? :-? :-? :-?
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Useless muppets, they have just assigned the job to the same depot....again.
So, I have told the depot manager what I think and just called customer services again.
They are assigning me a 'case manager' to deal with the issue which could take upto 48 hours to get a response from!
Not happy!
(http://bp2.blogger.com/_wd79ZSN_po8/Rzm0foQJaTI/AAAAAAAAAEw/PsybNmjDUI0/s320/fp0209~Monty-Python-Gumby-Man-Posters.jpg)
:-? :-? :-? :-? :-?
Sorry, that was a photo of Elite Pete I took at the weekend
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Useless muppets, they have just assigned the job to the same depot....again.
So, I have told the depot manager what I think and just called customer services again.
They are assigning me a 'case manager' to deal with the issue which could take upto 48 hours to get a response from!
Not happy!
(http://bp2.blogger.com/_wd79ZSN_po8/Rzm0foQJaTI/AAAAAAAAAEw/PsybNmjDUI0/s320/fp0209~Monty-Python-Gumby-Man-Posters.jpg)
:-? :-? :-? :-? :-?
Sorry, that was a photo of Elite Pete I took at the weekend
;D ;D ;D
Elite 'Gumby' Pete
He looked just like that when his car was missing a certain fuse 18 once ;D
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Dont you have any chance to stay with them when they do the job ?
and may be a better idea give up for the money and choose another better place to do the job :-/
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I would insist it went to Vx with all new Vx parts fitted at there expense >:(
Really......a delear is probably the one group of people I would trust less, and that is no matter what the manufacturer!
actually if it went to dealer would they just not sub contract it out?
Seam to remember father tunnies windscreen going, was mentioned at a service (when the car was fleet)
They sent the car to AutoWindscreens.
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someone in RAC windscreens is going to have a bad day tomorrow
Yes, somebody very high up to.............not pissing about with the low down people any more!
Not happy, not happy at all, was only doing 130 at the time to!
:o
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Right, time to re-cap.
Attempt 1) Had a new screen fitted at home originally, when I looked at this the screen had been damaged on the bottom corner, the trim didn't fit correctly and there was no sealent at the base of the screen so when you drove along it howled as the wind came through the gap.
Called customer services, explained to them that it needed a new trim, the screen was damaged and that it was not sealed correctly.
Got a phone call from the depot foreman and explained to him that it needed a new screen , a new trim and needed sealing correctly.
Took it to the depot to drop it off for the work required and explained that it needed a new trim, new screen and re-sealing properly.
Attempt 2) Went to collect the car and checked it over, same screen (still damaged), same trim (still not sitting properly) but, they had squirted some goo in to fill the gap!
Went straight back in and pointed out the errors and re-itterated what I had told them three times and they agreed to visit my place of work to fit a new screen, new trims etc.
Attempt 3) New screen and trims fitted, all seemed ok although not the greatest job in the world.
That was until recently when the bloody trim came off.
Phoned customer services and told them and then spoke to the foreman at the depot again.
Attempt 4) Took the car to the depot and asked if it would be ready by lunchtime (was playing football that evening so would not be able to collect it later). Arrived at lunchtime to be told it was not finished because the screen had been broken and they were delayed whilst a new one arrived. So, went for a walk round the city and returned at the time requested, still not ready so waited a further 30 mins.
Left with the keys at 2.30pm and being told ' there you are Mr Russell, all ready for you with new trim and new screen' (the latter is important!).
Any way, the bloody trim has come off again (I now keep a roll of masking tape in the car for such occasions!) which is where the above epic in this past starts.
I have just been on the phone again and they have agreed to fit a genuine screen, genuine trims and genuine plastic clips using there top training man.
I was then told that the screen was free as a gesture of good will because the screen has a chip in it........which sudgests that the fact they told me last time that the screen was new is a bloody lie!
To add further salt to the wounds, they must have spotted the screen had a chip and did nothing about it and didn't even bother to tell me.
Or, they are using it as an excuse!
I rather hate, loath and detest these useless low life pricks, they are rather useless right the way through the organisation!
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I really need to get www.self-abusersoutfit.com set up and running >:(
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Hope all goes well this time ::)
And i hope what happened to me doesnt happen to you.....one week after I had the new screen....I got a stone chip right in my line of sight :(
I did take it back to RAC windscreens who repaired it FOC to me, but was told the repair might not work ( apparently only 90% of repairs work) and was given the choice of new screen again (with £50 excess to pay again) as my car is a working car and i might not want double the time without it, if they do end up changing the screen.
But the repair seems to be holding atm :y
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So how long till part 6 :-[
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So how long till part 6 :-[
Why did you have to say that - it was going so well after Pt4 until you piped up >:(
;D
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Here is keeping all my bits and peices crossed for you TB! :y :y
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Here is keeping all my bits and peices crossed for you TB! :y :y
Eh? My windscreen is fine - it's Marks DTM Calib who is going to go into RAC and punch someone's lights out ;)
(saying that, I want a new windscreen (chips), and I'm insured through Admiral, who prefer RAC windscreens)
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I have just chased up what is happening with this, note that I have chased this up and not heard anything from them!
So, I phone the customer services helpdesk (0800 389 8596) and ask to speak to the 'case manager' (Kelly).
Put on hold for 14 minutes.
Then told that the parts are in but they are waiting for the screen to be delivered and then they will be in touch as and when it arrives.
Now I know that these screens are available ex-stock from Gm Luton.....so where are they getting it from!
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The mind boggle!! Useless pric*s!
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Crazy. Complete tossers.
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shall wait with baited breath ;D
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I have just chased up what is happening with this, note that I have chased this up and not heard anything from them!
So, I phone the customer services helpdesk (0800 389 8596) and ask to speak to the 'case manager' (Kelly).
Put on hold for 14 minutes.
Then told that the parts are in but they are waiting for the screen to be delivered and then they will be in touch as and when it arrives.
Now I know that these screens are available ex-stock from Gm Luton.....so where are they getting it from!
Probably from a Taiwanese factory that mass produces fakes :y ;D
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I have just chased up what is happening with this, note that I have chased this up and not heard anything from them!
So, I phone the customer services helpdesk (0800 389 8596) and ask to speak to the 'case manager' (Kelly).
Put on hold for 14 minutes.
Then told that the parts are in but they are waiting for the screen to be delivered and then they will be in touch as and when it arrives.
Now I know that these screens are available ex-stock from Gm Luton.....so where are they getting it from!
This period is enough to convert the most calm person to being mad.. >:(
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Hi,
I happened to have a closer look at my windscreen when cleaning it the other day.
It doesn't have any GM markings or numbers. Just says "RAC Windscreens" so they obviously don't use genuine OEM parts for replacements.
Roger
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Hi,
I happened to have a closer look at my windscreen when cleaning it the other day.
It doesn't have any GM markings or numbers. Just says "RAC Windscreens" so they obviously don't use genuine OEM parts for replacements.
Roger
Correct, they make there own for most of them although I have been lucky to date and have had Pilkington pattern items.......shame the muppets dont know how to fit them!
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Get them to hand the parts over to you plus compensation for messing you about then we do the job properly.....Ive got loads of holiday to use up (apparantly).
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i think i need to replace the beemers windscreen it looks very scratched... how many times a year can you claim on ya insurance for windscreens?
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i think i need to replace the beemers windscreen it looks very scratched... how many times a year can you claim on ya insurance for windscreens?
I claimed once but so far have had 4 screens with the fifth due apparantly.
Any way, another update.
Still no parts.
Despite being told on Tuesday that the trims were in but the screen was not, I have now been told that none of it is available!
Lied to again!
Anyway, they dont know when it will arrive and yet again its me chasing it!
Shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, [size=48]shite[/size]
I'm running out of masking tape!
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i think i need to replace the beemers windscreen it looks very scratched... how many times a year can you claim on ya insurance for windscreens?
I claimed once but so far have had 4 screens with the fifth due apparantly.
Any way, another update.
Still no parts.
Despite being told on Tuesday that the trims were in but the screen was not, I have now been told that none of it is available!
Lied to again!
Anyway, they dont know when it will arrive and yet again its me chasing it!
Shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, shite, [size=48]shite[/size]
I'm running out of masking tape!
And patience I should immagine! ::)
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and a special mod to the word censor ;D
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Well, today they fitted a new genuine screen, trim, clips etc.
I pointed out to the guy the excess sealer on the internal trims, the fact that it was 5mm plus over to one side and that the plastic channels on the window edge were broken.
Anyway, job seems pretty good (best of the bunch so far!).
I asked him what his opinion of the original install was, he said 'pretty good' (shows how piss poor the average level is!), I told him I would hate to see a shite one!
And if Jimbob puts the kiss of death on this one I shall personally drive up there and drink all his whiskey.....eventually! :y :y ;D ;D ;D ;D
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Here is hoping this ones for keeps mate! :y
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Fingers crossed for you .... :y :y :y
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Well, today they fitted a new genuine screen, trim, clips etc.
I pointed out to the guy the excess sealer on the internal trims, the fact that it was 5mm plus over to one side and that the plastic channels on the window edge were broken.
Anyway, job seems pretty good (best of the bunch so far!).
I asked him what his opinion of the original install was, he said 'pretty good' (shows how piss poor the average level is!), I told him I would hate to see a shite one!
And if Jimbob puts the kiss of death on this one I shall personally drive up there and drink all his whiskey.....eventually! :y :y ;D ;D ;D ;D
:-*
Think it would take some time to get through all that scotch, but if it gives us a good night, then here is the kiss of death....So how long till part 6?
:-* :-* :-*
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Glad it's sorted :y
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Well, today they fitted a new genuine screen, trim, clips etc.
I pointed out to the guy the excess sealer on the internal trims, the fact that it was 5mm plus over to one side and that the plastic channels on the window edge were broken.
Anyway, job seems pretty good (best of the bunch so far!).
I asked him what his opinion of the original install was, he said 'pretty good' (shows how piss poor the average level is!), I told him I would hate to see a shite one!
And if Jimbob puts the kiss of death on this one I shall personally drive up there and drink all his whiskey.....eventually! :y :y ;D ;D ;D ;D
:-*
Think it would take some time to get through all that scotch, but if it gives us a good night, then here is the kiss of death....So how long till part 6?
:-* :-* :-*
DOW! ....now wheres me keys!
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see you in 2h then :)
bringing the Mrs?
you know I have some 60% stuff now so you may not want to drive tomorrow ;D
Ohhh, and chuck the tech2 in pls, and your cambelt locking kit ;D
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Well, today they fitted a new genuine screen, trim, clips etc.
I pointed out to the guy the excess sealer on the internal trims, the fact that it was 5mm plus over to one side and that the plastic channels on the window edge were broken.
Anyway, job seems pretty good (best of the bunch so far!).
I asked him what his opinion of the original install was, he said 'pretty good' (shows how piss poor the average level is!), I told him I would hate to see a shite one!
And if Jimbob puts the kiss of death on this one I shall personally drive up there and drink all his whiskey.....eventually! :y :y ;D ;D ;D ;D
:-*
Think it would take some time to get through all that scotch, but if it gives us a good night, then here is the kiss of death....So how long till part 6?
:-* :-* :-*
;D ;D ;D Swine ;D ;D ;D
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see you in 2h then :)
bringing the Mrs?
you know I have some 60% stuff now so you may not want to drive tomorrow ;D
Ohhh, and chuck the tech2 in pls, and your cambelt locking kit ;D
I can be there in a few hours...... ;D ;D ;D Got some home made gin... use it to clean the alloys ;)
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I reckon 2 - 2.5hrs from here ;D
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I reckon 2 - 2.5hrs from here ;D
Lets go!! :y
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If only I wasn't working tomorrow ;D
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I reckon 2 - 2.5hrs from here ;D
But you dont drink!!!! ;D
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I reckon 2 - 2.5hrs from here ;D
But you dont drink!!!! ;D
eh!!!!! since when!!!!!
Nah you have to be wrong there LJay, and it's not often i would say a woman is wrong
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I reckon 2 - 2.5hrs from here ;D
But you dont drink!!!! ;D
Errr, uhmmm... ...I may have had a small bottle of Leffe on Saturday :-[
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Knew it would be short lived Jaime!
I at least gave you till sunday when Jimbob would lead you astray!!!!
Seems that, despite being a woman i was wrong!!! ;D
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Knew it would be short lived Jaime!
I at least gave you till sunday when Jimbob would lead you astray!!!!
Seems that, despite being a woman i was wrong!!! ;D
I thought I needed to get into practice for his arrival. Honest ::)
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Knew it would be short lived Jaime!
I at least gave you till sunday when Jimbob would lead you astray!!!!
Seems that, despite being a woman i was wrong!!! ;D
I thought I needed to get into practice for his arrival. Honest ::)
I'll try and chuck a bottle in my bag :D
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I had hoped you would be a good, dry influence on him!!!! :P
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I had hoped you would be a good, dry influence on him!!!! :P
you sounded almost convincing then ;D
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I had hoped you would be a good, dry influence on him!!!! :P
you sounded almost convincing then ;D
Hopefull! The whiskey fumes give me a headache!! :(
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I had hoped you would be a good, dry influence on him!!!! :P
you sounded almost convincing then ;D
Hopefull! The whiskey fumes give me a headache!! :(
dont smell it you daft cow, drink it! ;D
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I had hoped you would be a good, dry influence on him!!!! :P
you sounded almost convincing then ;D
Hopefull! The whiskey fumes give me a headache!! :(
dont smell it you daft cow, drink it! ;D
Charming!!!
Moooooooooooooooooooooooooooooooooo! ;D