Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Terbs on 29 April 2016, 12:06:29
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Just cancelled a BT account. Not too happy with the initial reception, seemed a bit hostile.
I said 'I would like to close a BT account'. The reply was ..'And why would you want to close an account ?' said in a hostile tone.
I said....'Because the account holder is dead!!!!!!'.
There was a moments silence....Then....'Oh (pause).....I am sorry to hear that'.
I do think that they should show a little more compassion, as the number I rang was the one advertised on their bereavement section.
Pillocks >:(
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Just cancelled a BT account. Not too happy with the initial reception, seemed a bit hostile.
I said 'I would like to close a BT account'. The reply was ..'And why would you want to close an account ?' said in a hostile tone.
I said....'Because the account holder is dead!!!!!!'.
There was a moments silence....Then....'Oh (pause).....I am sorry to hear that'.
I do think that they should show a little more compassion, as the number I rang was the one advertised on their bereavement section.
Pillocks >:(
I recently had a variation of this when my FIL died in November.
"I need to cancel a BT account please"
"Are you the account holder?"
"No"
"I need to speak to the account holder"
"Sadly not possible as the account holder passed away in November"
" I need to speak with the account holder"
I like to believe the line was poor. :-\
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Just cancelled a BT account. Not too happy with the initial reception, seemed a bit hostile.
I said 'I would like to close a BT account'. The reply was ..'And why would you want to close an account ?' said in a hostile tone.
I said....'Because the account holder is dead!!!!!!'.
There was a moments silence....Then....'Oh (pause).....I am sorry to hear that'.
I do think that they should show a little more compassion, as the number I rang was the one advertised on their bereavement section.
Pillocks >:(
I recently had a variation of this when my FIL died in November.
"I need to cancel a BT account please"
"Are you the account holder?"
"No"
"I need to speak to the account holder"
"Sadly not possible as the account holder passed away in November"
" I need to speak with the account holder"
I like to believe the line was poor. :-\
Good grief, that makes my contact look insignificant !!!
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Had lots of problems with BT left them about 3 years ago, had several calls from them afterwards trying to win me back, made it very plain to them in the end that I would never deal with them again, similar experience with British Gas when I dumped them.