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Chat Area => General Discussion Area => Topic started by: Varche on 27 May 2017, 17:25:30

Title: BA global flights cancelled , computer problems
Post by: Varche on 27 May 2017, 17:25:30
Crikey, that will cause some knock on disruption and financial loss!
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 18:31:17
It's not like it's a Bank Holiday weekend or anything...

Oh, wait a minute ::)

No mention as to cause, even inside the loop, but I am sure that the terrorists, sorry, Union, will blame Brexit :D
Title: Re: BA global flights cancelled , computer problems
Post by: Lincs Robert on 27 May 2017, 18:49:12
Probably a key server still running XP that has died for some reason  ::)
Title: Re: BA global flights cancelled , computer problems
Post by: Varche on 27 May 2017, 18:51:58
IT recently outspurced to India. Penny pinching coming home to roost?
Title: Re: BA global flights cancelled , computer problems
Post by: TheBoy on 27 May 2017, 18:56:57
Well, BA made all their IT staff redundant about 18months ago, and outsourced it to cheap offshore idiots.


Now, I'm just the stupid kid from the local comprehensive, but even I could tell back then this would happen, and cripple the company.


BA got their just desserts really.
Title: Re: BA global flights cancelled , computer problems
Post by: Lizzie Zoom on 27 May 2017, 19:00:48
The trouble is the more "the system" becomes an advanced one with wonderful state of the art electronics, the more it will go wrong.

Another good example happened at Gatwick just the other day when the super, duper, multi-million pound state of the art, best in the world, baggage handling system went bang at about 0430. The result was that thousands of passengers had to fly off without their baggage, and even worse many missed their flights completely because the disruption caused stopped them checking in in time for their flights!

The price of progress?! ::) ::) ::) ::)
Title: Re: BA global flights cancelled , computer problems
Post by: TheBoy on 27 May 2017, 19:05:38
The trouble is the more "the system" becomes an advanced one with wonderful state of the art electronics, the more it will go wrong.

Another good example happened at Gatwick just the other day when the super, duper, multi-million pound state of the art, best in the world, baggage handling system went bang at about 0430. The result was that thousands of passengers had to fly off without their baggage, and even worse many missed their flights completely because the disruption caused stopped them checking in in time for their flights!

The price of progress?! ::) ::) ::) ::)
Its not the system. Its the penny pinchers.  Any system failure should be utterly transparent to the end user.
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 19:18:37
The trouble is the more "the system" becomes an advanced one with wonderful state of the art electronics, the more it will go wrong.

Another good example happened at Gatwick just the other day when the super, duper, multi-million pound state of the art, best in the world, baggage handling system went bang at about 0430. The result was that thousands of passengers had to fly off without their baggage, and even worse many missed their flights completely because the disruption caused stopped them checking in in time for their flights!

The price of progress?! ::) ::) ::) ::)
Title: Re: BA global flights cancelled , computer problems
Post by: biggriffin on 27 May 2017, 19:21:32
Well our flight to varche_land was delayed by some stoopid spank called trump, leaving Israel, all flights were grounded while he took off, The only person to tell us the reason for delay was the pilot, easy jet, and Luton staff, said, breakall, soon as we boarded pilot spilled the whole story....
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 19:23:15
Yesterday's baggage issue affected one terminal and was/is completely unrelated to today's episode.

It was exaggerated by the fact that next to nobody has the ability to manually process bags and people any more... 25 years ago, you wouldn't have noticed the snafu ;)

# Still the busiest and best single runway airport in the world. Ever.
Title: Re: BA global flights cancelled , computer problems
Post by: Lizzie Zoom on 27 May 2017, 19:26:43
Yesterday's baggage issue affected on terminal and was/is completely unrelated to today's episode.

It was exaggerated by the fact that next to nobody has the ability to manually process bags and people any more... 25 years ago, you wouldn't have noticed the snafu ;)

# Still the busiest and best single runway airport in the world. Ever.

Who said it was? ::) ::)
Title: Re: BA global flights cancelled , computer problems
Post by: biggriffin on 27 May 2017, 19:28:44
Yesterday's baggage issue affected on terminal and was/is completely unrelated to today's episode.

It was exaggerated by the fact that next to nobody has the ability to manually process bags and people any more... 25 years ago, you wouldn't have noticed the snafu ;)

# Still the busiest and best single runway airport in the world. Ever
.
   

Has nothing to do with it being your employers.
Title: Re: BA global flights cancelled , computer problems
Post by: Lincs Robert on 27 May 2017, 19:29:11
The trouble is the more "the system" becomes an advanced one with wonderful state of the art electronics, the more it will go wrong.

Another good example happened at Gatwick just the other day when the super, duper, multi-million pound state of the art, best in the world, baggage handling system went bang at about 0430. The result was that thousands of passengers had to fly off without their baggage, and even worse many missed their flights completely because the disruption caused stopped them checking in in time for their flights!

The price of progress?! ::) ::) ::) ::)
Its not the system. Its the penny pinchers.  Any system failure should be utterly transparent to the end user.

It's a case of them knowing the cost of everything & the value of nothing!

Who was it outsourced to?
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 19:31:08
Your tone implied it. And I wouldn't want anyone to mistakenly link the two things ;)
Title: Re: BA global flights cancelled , computer problems
Post by: zirk on 27 May 2017, 19:33:59
Power supply issue aperently, maybe someone unpluged the extension lead from India.
Title: Re: BA global flights cancelled , computer problems
Post by: Lizzie Zoom on 27 May 2017, 19:35:05
Your tone implied it. And I wouldn't want anyone to mistakenly link the two things ;)

No, honest there was no intention to link the two DG. Just making the point about us relying on all this wonderful technology. ;)
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 19:38:16
Yesterday's baggage issue affected on terminal and was/is completely unrelated to today's episode.

It was exaggerated by the fact that next to nobody has the ability to manually process bags and people any more... 25 years ago, you wouldn't have noticed the snafu ;)

# Still the busiest and best single runway airport in the world. Ever
.
   

Has nothing to do with it being your employers.
Personally no. I deliberately chose which airport I currently work at having spent time at the three alternatives.

Publicly I will always defend Gatwick. If I were to post something negative about it in a public forum, I would reasonably expect some form of disciplinary action.

I have no issue with this status quo as the personal and public are pretty well aligned ;)
Title: Re: BA global flights cancelled , computer problems
Post by: Lizzie Zoom on 27 May 2017, 19:49:24
I have flown numerous times from Gatwick and I must say it is a great airport with it being better than Heathrow :y
Title: Re: BA global flights cancelled , computer problems
Post by: Sir Tigger KC on 27 May 2017, 20:58:31
It's a bastid of a place to get to though!  ::)  :P
Title: Re: BA global flights cancelled , computer problems
Post by: Rods2 on 27 May 2017, 21:11:08
It's a bastid of a place to get to though!  ::)  :P

Not for me, Gatwick Express from Blackwater station straight to Gatwick station. :y
Title: Re: BA global flights cancelled , computer problems
Post by: Rods2 on 27 May 2017, 21:27:18
Where they are blaming a power supply failure, I would expect dual redundant systems in different physical locations for such crucial infrastructure. A man with a whiteboard who turns up a few hours later is not a credible backup! ::) :o :o :o

Didn't anybody tell the directors, that 'hope' is not a strategy, but a disaster waiting to happen? ::) :-[ :-[ :-[

Title: Re: BA global flights cancelled , computer problems
Post by: Varche on 27 May 2017, 21:41:48
Agree. You can bet next week they will have the best there is.

I dare say tomorrow the news will be full of folk who experienced the usual " nothing from the company explaining what was happening".
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 22:03:45
It's a bastid of a place to get to though!  ::)  :P
Doesn't count... Anywhere east of Poole is a bastid for you to get to ::)
Title: Re: BA global flights cancelled , computer problems
Post by: Andy H on 27 May 2017, 22:07:11
It's a bastid of a place to get to though!  ::)  :P
True....
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 27 May 2017, 22:09:19
It's a bastid of a place to get to though!  ::)  :P
True....
Pish... You've got no excuse... at least four direct flights a day from Newquay ::)

* you probably live five minutes from Plymouth, so Newquay might be harder to get too :D
Title: Re: BA global flights cancelled , computer problems
Post by: TheBoy on 28 May 2017, 14:48:59
It's a bastid of a place to get to though!  ::)  :P
That's it's biggest problem...  ...and for most, at the mercy of how the londonium ring road is feeling.
Title: Re: BA global flights cancelled , computer problems
Post by: Shackeng on 28 May 2017, 18:27:20
How strange that no-one from BA has been interviewed about this. Could it be that no-one wants to answer the question: "Was this a cyber attack?" with a lie?
Having worked for them for 20 years, I would be very, very, surprised if their systems did not have back-ups for backups for backups, and so the line, that it was caused by a power failure, does not have the ring of veracity to it. :-X
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 28 May 2017, 18:36:13
Wouldn't like to say... that said they are running all but one flight from Gatwick today, which highlights he contrast between their two London bases ::)
Title: Re: BA global flights cancelled , computer problems
Post by: pscocoa on 29 May 2017, 19:07:13
Do we know if power surge was in India or not? Cannot believe back up systems not fit for purpose. CEO has to go. This is bad management whichever way you look at it?
Title: Re: BA global flights cancelled , computer problems
Post by: STEMO on 29 May 2017, 19:11:15
Union rep (I know) just been on the news and stated categorically that, if the IT hadn't been outsourced, this problem would have been fixed 'within minutes '.
Title: Re: BA global flights cancelled , computer problems
Post by: TheBoy on 29 May 2017, 19:58:11
Union rep (I know) just been on the news and stated categorically that, if the IT hadn't been outsourced, this problem would have been fixed 'within minutes '.
Which is what the whole world already knew, but our media is being sensitive about it.

Its been on the cards since they made all their own IT staff redundant 18 months ago, as I said previously.  And until it comes back in house, it WILL happen again. Outsourcing IT never works. It never has. It never will.
Title: Re: BA global flights cancelled , computer problems
Post by: VXL V6 on 29 May 2017, 22:09:56
Union rep (I know) just been on the news and stated categorically that, if the IT hadn't been outsourced, this problem would have been fixed 'within minutes '.
Which is what the whole world already knew, but our media is being sensitive about it.

Its been on the cards since they made all their own IT staff redundant 18 months ago, as I said previously.  And until it comes back in house, it WILL happen again. Outsourcing IT never works. It never has. It never will.

Yep, seen it plenty of times now, been on the poor end of it as well, usually see adverts about 12 - 18 months later for 'building a new team of focused professionals blah blah blah'
Title: Re: BA global flights cancelled , computer problems
Post by: aaronjb on 30 May 2017, 10:36:11
Two enlightening things..

https://www.reddit.com/r/technology/comments/6e1gb5/british_airways_boss_tries_to_gag_staff_on_it/di7awy8/

And this .. yes, this is a realistic representation of how emails come in from +91, as it's known around here:
https://ibb.co/dPGw3F
Title: Re: BA global flights cancelled , computer problems
Post by: TheBoy on 30 May 2017, 17:31:36
Two enlightening things..

https://www.reddit.com/r/technology/comments/6e1gb5/british_airways_boss_tries_to_gag_staff_on_it/di7awy8/

And this .. yes, this is a realistic representation of how emails come in from +91, as it's known around here:
https://ibb.co/dPGw3F
LOL. As you'd expect, we have a lot of dealings with offshore (or bestshore, as a previous employer used to refer to India), both our own people and various other outsourcers.

We always reply to each other (in the UK), "please do the needful and revert in any case"
Title: Re: BA global flights cancelled , computer problems
Post by: Rods2 on 31 May 2017, 01:29:49
Sounds like the Indian server maintenance team are fully trained and ready for their next job. To test turning off the cooling water in an Indian nuclear reactor and then in their own time dropping the carbon control rods to stop in overheating and meltdown. That worked perfectly at Chernobyl, in 1986, when it was tried. :o :o :o
Title: Re: BA global flights cancelled , computer problems
Post by: aaronjb on 31 May 2017, 07:23:46
Two enlightening things..

https://www.reddit.com/r/technology/comments/6e1gb5/british_airways_boss_tries_to_gag_staff_on_it/di7awy8/

And this .. yes, this is a realistic representation of how emails come in from +91, as it's known around here:
https://ibb.co/dPGw3F
LOL. As you'd expect, we have a lot of dealings with offshore (or bestshore, as a previous employer used to refer to India), both our own people and various other outsourcers.

We always reply to each other (in the UK), "please do the needful and revert in any case"

My other half had an email from a conveyancing solicitor a while back that ended with "We will revert to you at our earliest" .. I shuddered!
Title: Re: BA global flights cancelled , computer problems
Post by: Kevin Wood on 31 May 2017, 11:35:27
What is this language? They are using English words but it makes sod all sense. ::)
Title: Re: BA global flights cancelled , computer problems
Post by: Kevin Wood on 31 May 2017, 11:45:09
Maybe it's just me?  ::)

dictionary.cambridge.org/dictionary/english/revert (http://dictionary.cambridge.org/dictionary/english/revert)
Title: Re: BA global flights cancelled , computer problems
Post by: Viral_Jim on 31 May 2017, 12:10:54
Maybe it's just me?  ::)

dictionary.cambridge.org/dictionary/english/revert (http://dictionary.cambridge.org/dictionary/english/revert)

Nope, it has firmly entered the lexicon of the accountancy firms and consultants (never ones to miss out on a new type of bullsh!t to purvey). Rubs me up the wrong way just as much as the management speak they all indulge in.

Interesting blog post about its use and spread here (albeit from an American source):
http://www.nytimes.com/2010/06/06/magazine/06FOB-onlanguage-t.html (http://www.nytimes.com/2010/06/06/magazine/06FOB-onlanguage-t.html)
Title: Re: BA global flights cancelled , computer problems
Post by: Kevin Wood on 31 May 2017, 13:18:30
I must try to keep up. I'm still sneering at retards who start sentences with "So". ::)
Title: Re: BA global flights cancelled , computer problems
Post by: Nick W on 31 May 2017, 13:31:40
Thank you for introducing me to that ghastly use of 'revert', as I hadn't come across it before >:(


In the same vein, what halfwit made 'gifted' instead of 'given' so popular?
Title: Re: BA global flights cancelled , computer problems
Post by: Sir Tigger KC on 31 May 2017, 14:04:15
I must try to keep up. I'm still sneering at retards who start sentences with "So". ::)

So what's wrong with that?  ::)  ;D

It really gets my goat when people start sentences with "Yes, no......" or "Yeah, no...."  ::)  Ficking retards!  :-X  ;D
Title: Re: BA global flights cancelled , computer problems
Post by: Kevin Wood on 31 May 2017, 14:57:36
I must try to keep up. I'm still sneering at retards who start sentences with "So". ::)

So what's wrong with that?  ::)  ;D

It really gets my goat when people start sentences with "Yes, no......" or "Yeah, no...."  ::)  Ficking retards!  :-X  ;D

Yep, them too. All of 'em, up against the wall when TheBoy gets his act together. :y
Title: Re: BA global flights cancelled , computer problems
Post by: Rods2 on 31 May 2017, 15:28:12
So we'll know when TB has outsourced OOF maintenance to India as the thread 'Reply' button will change to 'Revert' ::) ::) ::) ::)
Title: Re: BA global flights cancelled , computer problems
Post by: Doctor Gollum on 01 June 2017, 00:15:14
I must try to keep up. I'm still sneering at retards who start sentences with "So". ::)

So what's wrong with that?  ::)  ;D

It really gets my goat when people start sentences with "Yes, no......" or "Yeah, no...."  ::)  Ficking retards!  :-X  ;D

Yep, them too. All of 'em, up against the wall when TheBoy gets CBA. :y
Fixed :D
Title: Re: BA global flights cancelled , computer problems
Post by: aaronjb on 01 June 2017, 09:37:18
So we'll know when TB has outsourced OOF maintenance to India as the thread 'Reply' button will change to 'Revert' ::) ::) ::) ::)

If I was an admin here .. that would definitely be happening ;D ;D
Title: Re: BA global flights cancelled , computer problems
Post by: LC0112G on 01 June 2017, 13:18:41
So we'll know when TB has outsourced OOF maintenance to India as the thread 'Reply' button will change to 'Revert' ::) ::) ::) ::)

If I was an admin here .. that would definitely be happening ;D ;D

Together with people that say "If I was admin here..." instead of "If I were admin here..."   :P
Title: Re: BA global flights cancelled , computer problems
Post by: TheBoy on 01 June 2017, 18:13:22
So we'll know when TB has outsourced OOF maintenance to India as the thread 'Reply' button will change to 'Revert' ::) ::) ::) ::)

If I was an admin here .. that would definitely be happening ;D ;D
The thought crossed my mind yesterday, but it turns out the button is an image, then a huge moment of CBA took over....