Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Marks DTM Calib on 13 December 2008, 10:46:39
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Last night I was experiencing what appeared to be DNS issues on the broadband connection (was unable to resolve web addresses but I could still tracert to known IP addresses).
This morning, no connection.
So I call them.
Ow yes, you were upgraded to ADSL2 yesterday!
Anyway, it dont rather work.....and it must be my end at fault apparantly.
So, it WAS all working great until THEY decided to upgrade my connection without ME knowing.
Now its broken and just happened to coincide with THEM doing an upgrade...yet it must be my end
My router supports ADSL2....its set to ADSL2....its just sat there on 'trying to connect'
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can you change the dns servers its using - VM's are know to be shite.
As you know, stick:
www.omegaowners.com 217.155.56.220
in your hosts file for now ;D
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You have to admire their logic. We made a change, you didn't, so it is clearly your fault it's gone to pot.
The cycle begins. You convince them your end is OK, they tell BT. BT take a week to check the line and then tell the ISP it's their problem, ISP fix it. >:(
Kevin
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Technical Support are so wonderfull. They assume the end user knows nothing, they talk down to you and without being obvious they allways pass the blame on to them.
To$$ers.
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can you change the dns servers its using - VM's are know to be shite.
As you know, stick:
www.omegaowners.com 217.155.56.220
in your hosts file for now ;D
Thats what I did last night.
Trouble is now, absolutely no connection.
Ringing customer support again....been on hold for 27 minutes already!
I am currently 'borrowing' a neighbours wireless connection!
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You have to admire their logic. We made a change, you didn't, so it is clearly your fault it's gone to pot.
The cycle begins. You convince them your end is OK, they tell BT. BT take a week to check the line and then tell the ISP it's their problem, ISP fix it. >:(
Kevin
As I dont use multiple microfilters I have to rip out my install and relocate it to the master socket.....just to 'please' them!
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You have to admire their logic. We made a change, you didn't, so it is clearly your fault it's gone to pot.
The cycle begins. You convince them your end is OK, they tell BT. BT take a week to check the line and then tell the ISP it's their problem, ISP fix it. >:(
Kevin
As I dont use multiple microfilters I have to rip out my install and relocate it to the master socket.....just to 'please' them!
What is your setup - router by master socket using a dsl faceplate? Else microfilters needed.
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Another thing, some filters that appeared to work fine under ADSL do not perform so well under ADSL2
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You have to admire their logic. We made a change, you didn't, so it is clearly your fault it's gone to pot.
The cycle begins. You convince them your end is OK, they tell BT. BT take a week to check the line and then tell the ISP it's their problem, ISP fix it. >:(
Kevin
As I dont use multiple microfilters I have to rip out my install and relocate it to the master socket.....just to 'please' them!
What is your setup - router by master socket using a dsl faceplate? Else microfilters needed.
Or router and cordless base unit by a single socket using a single microfilter.
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Feel free to call me if needed MDTM (at home, mobile not good here), if you need extra filters, advice, sockets etc, I can deliver over weekend - though it will cost you trying to get 1 working CID out of the 2 over the xmas period ;)
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I have an adslnation filtered face plate.
From here I have two lengths of STP connected to the crone blocks on the rear of the filtered face plate.
One set goes to the modem router in the airing cupboard as an extension of the broadband output.
The other goes to a junction box for house wide phone distribution.
Hence, no additional micro filters required as its filtered at the master.
It should be the ideal setup as its filtered close to the inlet with good quality twisted pair to take the signal to the router (note its STP so screened also!)
I have tried
Direct connection to the master
Different filters
Finaly got through to the tech help.......they suspect a fault at the exchange so have reported to our 'friends' at openreach.....5 days to fix
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I have an adslnation filtered face plate.
From here I have two lengths of STP connected to the crone blocks on the rear of the filtered face plate.
One set goes to the modem router in the airing cupboard as an extension of the broadband output.
The other goes to a junction box for house wide phone distribution.
Hence, no additional micro filters required as its filtered at the master.
It should be the ideal setup as its filtered close to the inlet with good quality twisted pair to take the signal to the router (note its STP so screened also!)
I have tried
Direct connection to the master
Different filters
Finaly got through to the tech help.......they suspect a fault at the exchange so have reported to our 'friends' at openreach.....5 days to fix
Similar setup to mine, only I use SSF faceplates (as I can get them free :-X), and my routers are in same room as the NTEs
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Another great example of what I call "service enhancement" !
two other examples are :
-Wide screen Tv broadcast. What about the folk with old perfectly serviceable sets - shame they can't see the people or action at either side of the screen.
-Analogue to digital TV transmission. Before could watch a programme whilst recording another. Now have to have TWO set top boxes and Twin LNB.
Makes my blood boil.
varche
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Another great example of what I call "service enhancement" !
two other examples are :
-Wide screen Tv broadcast. What about the folk with old perfectly serviceable sets - shame they can't see the people or action at either side of the screen.
-Analogue to digital TV transmission. Before could watch a programme whilst recording another. Now have to have TWO set top boxes and Twin LNB.
Makes my blood boil.
varche
That'll be me then.
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Another great example of what I call "service enhancement" !
two other examples are :
-Wide screen Tv broadcast. What about the folk with old perfectly serviceable sets - shame they can't see the people or action at either side of the screen.
Presumably CRT, so well past its best ;)
-Analogue to digital TV transmission. Before could watch a programme whilst recording another. Now have to have TWO set top boxes and Twin LNB.
Thats the advantage of my Media Center - to change the technology, I just replace the tuners ;)
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I have an adslnation filtered face plate.
From here I have two lengths of STP connected to the crone blocks on the rear of the filtered face plate.
One set goes to the modem router in the airing cupboard as an extension of the broadband output.
The other goes to a junction box for house wide phone distribution.
Hence, no additional micro filters required as its filtered at the master.
It should be the ideal setup as its filtered close to the inlet with good quality twisted pair to take the signal to the router (note its STP so screened also!)
I have tried
Direct connection to the master
Different filters
Finaly got through to the tech help.......they suspect a fault at the exchange so have reported to our 'friends' at openreach.....5 days to fix
Did you mean Krone or is the mother-in-law visiting?
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I have an adslnation filtered face plate.
From here I have two lengths of STP connected to the crone blocks on the rear of the filtered face plate.
One set goes to the modem router in the airing cupboard as an extension of the broadband output.
The other goes to a junction box for house wide phone distribution.
Hence, no additional micro filters required as its filtered at the master.
It should be the ideal setup as its filtered close to the inlet with good quality twisted pair to take the signal to the router (note its STP so screened also!)
I have tried
Direct connection to the master
Different filters
Finaly got through to the tech help.......they suspect a fault at the exchange so have reported to our 'friends' at openreach.....5 days to fix
Did you mean Krone or is the mother-in-law visiting?
spelling never was his strong point - these youngsters today ;D
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Virgin in BADBOOKS here too I have the cable type 2mb connection for cope yrs after having probs getting kicked/dropped out of gaming servers lately (been happening for last few weeks ...So i upgraded to 10mb as they inferred it would help on a free 30 day trial as per there letter ..Ha ha it did help somewhat dropped out but not as often alas happened to be looking at my bank statement saw they had charged me for it.. so back to 2mb and a rant at them !!!might be giving em the boot as the 3 for £30 bundle I had as now expired so have to pay £48 ish for same + my daughter as there full package £69 /mth just cut the lot off other day as her cheque had not arrived never mind that they sent the bills out late ffsake anyway alls resolved but her being a solicitors sec there getting a *****g letter ..
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Still not working.....currently on hold again....25 minutes and counting....and they only have 4 songs and then they bloody repeat!
All for a breaked up rather up rather grade I didn't rather want from the rather useless rather tinkers
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Now I have a service person.........they are telling me they aim for 3-5 days....but wont commit to that.
I questioned how much refund I would be getting.....and was told 0!
We shall see about that!
Now transfered to customer services!
Customer services can do nowt.....and the cancellation department shut at 8.00.....I was on hold for 35 rather minutes!
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Still not working.....currently on hold again....25 minutes and counting....and they only have 4 songs and then they bloody repeat!
All for a breaked up rather up rather grade I didn't rather want from the rather useless rather tinkers
i remember steve martin saying something similar to that once ;D ;D
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Still not working.....currently on hold again....25 minutes and counting....and they only have 4 songs and then they bloody repeat!
All for a breaked up rather up rather grade I didn't rather want from the rather useless rather tinkers
i remember steve martin saying something similar to that once ;D ;D
and we know what the outcome was dont we ;D ;D
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Now I have a service person.........they are telling me they aim for 3-5 days....but wont commit to that.
I questioned how much refund I would be getting.....and was told 0!
We shall see about that!
Now transfered to customer services!
Customer services can do nowt.....and the cancellation department shut at 8.00.....I was on hold for 35 rather minutes!
Barclays did that to me the other night when their offshore call centre put me through to an automated service that changed my mortgage without telling me what it was doing, so called back, was in a queue for about 20mins, then at the dot on 5:30, went to a recording saying we're shut, better luck next time sucker.
The poor pillock you answered the phone the next day regretted coming in to work that day >:(
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At least barclays had sorted the call tree out so that on the dot of 5.30 you got the message. There was a time when FVG had their Nortel call tree going nowhere for unanswered suckers who rang before the dept closed!
El Varche