Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: stuart30 on 03 January 2009, 20:53:50
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Requested a line Reactivating at my mums address....previously a BT customer so was told it would be a straight forward Home movers package.
Line due too go live 29th December...line still dead on the 29th so in the last 5 days ive had too make over 8 hours of calls from a mobile and been constantly assured the line was active only too be told today and i quote...
""We have today asked BT open-reach too repair a fault at the exchange this will take place on Monday the 5th January""
When asked why they couldn't have told me that on the 29th was told ""No idea...its being fixed so whats the problem""......oh i do hope that call is recorded as letter of complaint being typed tonight ready for posting Monday morning.
Ive looked for the email address of the CEO of BT but no luck as yet...anyone know what it is.
Going too contact OFTEL as i think costing me £24 and 8 hrs of my time over 5 days is just a tad excessive and too be spoken too by both curt and damn right rude staff is unacceptable.
Basic short version here but full story starts on the 18th December when i learnt a third party had been given access too my account (dont you just love Indian call centres) and allowed too close my account...and since then messed about regards line being reactivated...never happened...Told that i was still liable for line rental despite them disconnecting by mistake and failing too rectify the problem and repeated promises too call back that never happen.
As a side note was told that Open reach isnt part of BT and is a independant comapny who works for ""who ever""....so why are they called BT Openreach. :-?
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Please don't get me started on BT. :'( :'( :'( :-*
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Please don't get me started on BT. :'( :'( :'( :-*
HA HA well im at the point if i see any BT openreach or anyone remotely conected too BT i think the facelift might be getting a facelift.... :y ;D
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Please don't get me started on BT. :'( :'( :'( :-*
Whats wrong with BT Dusty? ::) :-X
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I think you maybe within your rights to ask BT for £10/day compensation for failing to deliver on promised date.
I know they will cough up £10/day for a missed appointment.....happened to a neighbour of mine a while ago....he wanted a 2nd line installing....BT made appointment and then turned up a day early!!....posted a card thro his door to say they had been ::) He wasnt in......but was on the correct day.....they didnt show. He waited a week, coz he wasnt in a hurry for the other line....then called and made another appointment.....15 days after the missed appointment he got his extra line installed.....he got £150 compensation :y ;D
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Because OFCOM are an incompitent bunch of useless tossers, and wholly ineffective at creating compeitition in the market, and so rather useless at their job they have recently had to have a name change (from OFTEL).
Now OFCOM, being the ineffective, useless bunch of tossers that they are, felt they needed to justify their existence. So did they try to stimulate competition? Did they break, the useless tossers. They said 'BT' were no longer allowed to run their own network. Why? break knows - they think that may somehow stimulate competition (I'll come back to that).
So, Openreach, are not allowed to be part of 'BT' (although financially they are under BT Group, they are a seperate legal entity and have to be run as an unrelated business). So, if you want to know why Openreach are not part of BT, its because OFCOM say so.
So, how will this stimulate competition? I think by ensuring 'BT' cannot do its job, and ultimately pissing off customers because this, people may go to another provider. Trouble is, the oppswits at OFCOM don't realise that outside of large towns, BT is the only option. So instead of a slick company being able to sort out issues, you have 2 that are regulated in such a way that they are simply not allowed to work together effectively.
So if you feel you need to tear someone off a strip, pick up your none working phone, drive to London, and shove it right up Lord Currie's jacksie, whilst calling him a pointless, incompitent, useless idiot.
And no, I don't work for BT or Openreach (used to though, so know the setup and the tight integration of the systems that now have to be pulled apart into 2 seperate entities).
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dont get me started on bt ether.
but..........make sure in your letter you put that you want a reply within so meny days and send the letter with a received slip for you that they post back in a self addressed envalope that you have supplied. post 2 copies one via normal mail and one recorded then they wont have a leg to stand on. oh you can also bill them for wasting your time and having to wait in for engineers that didnt show.
i know some one who has done this before and they have to legally pay out (as long as its a resonable amount) and hubby does the reply slip all the time.
good luck keep us updated
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On the upside, you get a set amount a day in compensation (only a few quid) if its residential.
If its a business line, you caan claim for actual finacial loss
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Well the biggest issue is the guy in the Indian call centre was quite insistent that i was the one who requested the line too be disconnected in my property...repeatedly stated i hadn't and he repeatedly said it must have been me.
UK call centre state this is impossible due too data protection,yet 50% of the calls ive made ive been allowed too discuss my account without going through any security questions other than ""what number are you calling about"".......oh and lucky i know the 3rd party taking over the line in my property as im now renting it too them.
Ive been told by numerous people including managers that the line was live and tested as working including texts from BT engineers stating work carried out and line now active.....only for phone line too be dead,its only today ive been told open reach will deal with it Monday.
So quite clearly been fed a load of thingy and bull for 5 days.
The Boy does OFCOM/OFTEL have any real authority over BT....id have thought someone being allowed access too my account would be a breach of data protection.?
Seriously considering canceling contract with BT due too there incompetence...im still under contract would the numerous problems encountered be enough too justify breaking the contract legally. :-?
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Well the biggest issue is the guy in the Indian call centre was quite insistent that i was the one who requested the line too be disconnected in my property...repeatedly stated i hadn't and he repeatedly said it must have been me.
UK call centre state this is impossible due too data protection,yet 50% of the calls ive made ive been allowed too discuss my account without going through any security questions other than ""what number are you calling about"".......oh and lucky i know the 3rd party taking over the line in my property as im now renting it too them.
Ive been told by numerous people including managers that the line was live and tested as working including texts from BT engineers stating work carried out and line now active.....only for phone line too be dead,its only today ive been told open reach will deal with it Monday.
So quite clearly been fed a load of thingy and bull for 5 days.
The Boy does OFCOM/OFTEL have any real authority over BT....id have thought someone being allowed access too my account would be a breach of data protection.?
Seriously considering canceling contract with BT due too there incompetence...im still under contract would the numerous problems encountered be enough too justify breaking the contract legally. :-?
If you feel that data privacy has been breach, BT, like all corporates, have a data protection group who would be very interested. Or try http://www.btplc.com/thegroup/contactbt/index.cfm - you may be able to find a contact number - I would try the 0207 number, and ask for Chairman's Office.
OFCOM, in all fairness, are as much use as a used johnny smeared in dogshit.
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Well the biggest issue is the guy in the Indian call centre was quite insistent that i was the one who requested the line too be disconnected in my property...repeatedly stated i hadn't and he repeatedly said it must have been me.
UK call centre state this is impossible due too data protection,yet 50% of the calls ive made ive been allowed too discuss my account without going through any security questions other than ""what number are you calling about"".......oh and lucky i know the 3rd party taking over the line in my property as im now renting it too them.
Ive been told by numerous people including managers that the line was live and tested as working including texts from BT engineers stating work carried out and line now active.....only for phone line too be dead,its only today ive been told open reach will deal with it Monday.
So quite clearly been fed a load of thingy and bull for 5 days.
The Boy does OFCOM/OFTEL have any real authority over BT....id have thought someone being allowed access too my account would be a breach of data protection.?
Seriously considering canceling contract with BT due too there incompetence...im still under contract would the numerous problems encountered be enough too justify breaking the contract legally. :-?
If you feel that data privacy has been breach, BT, like all corporates, have a data protection group who would be very interested. Or try http://www.btplc.com/thegroup/contactbt/index.cfm - you may be able to find a contact number - I would try the 0207 number, and ask for Chairman's Office.
OFCOM, in all fairness, are as much use as a used johnny smeared in dogshit.
Thanks for that :y
So OFCOM not a good idea then.... ;D
Checking the link now.... :y
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Please don't get me started on BT. :'( :'( :'( :-*
Whats wrong with BT Dusty? ::) :-X
Too painfull to go into again Skruntie. :-* :-* :-*
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Because OFCOM are an incompitent bunch of useless tossers, and wholly ineffective at creating compeitition in the market, and so rather useless at their job they have recently had to have a name change (from OFTEL).
Now OFCOM, being the ineffective, useless bunch of tossers that they are, felt they needed to justify their existence. So did they try to stimulate competition? Did they break, the useless tossers. They said 'BT' were no longer allowed to run their own network. Why? break knows - they think that may somehow stimulate competition (I'll come back to that).
So, Openreach, are not allowed to be part of 'BT' (although financially they are under BT Group, they are a seperate legal entity and have to be run as an unrelated business). So, if you want to know why Openreach are not part of BT, its because OFCOM say so.
So, how will this stimulate competition? I think by ensuring 'BT' cannot do its job, and ultimately pissing off customers because this, people may go to another provider. Trouble is, the crappity smackwits at OFCOM don't realise that outside of large towns, BT is the only option. So instead of a slick company being able to sort out issues, you have 2 that are regulated in such a way that they are simply not allowed to work together effectively.
So if you feel you need to tear someone off a strip, pick up your none working phone, drive to London, and shove it right up Lord Currie's jacksie, whilst calling him a pointless, incompitent, useless thingy.
And no, I don't work for BT or Openreach (used to though, so know the setup and the tight integration of the systems that now have to be pulled apart into 2 seperate entities).
Wow... I didnt know that! What a bunch of idiots they are then! :-X
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I must admit I don't mind phoning BT when I have a problem as every time I have phoned I get a Horny sounding Scots women on the other end...... :) ::)
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I must admit I don't mind phoning BT when I have a problem as every time I have phoned I get a Horny sounding Indian Gentleman on the other end...... :) ::)
What ever floats ya boat i say... ;D
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I must admit I don't mind phoning BT when I have a problem as every time I have phoned I get a Horny sounding Indian Gentleman on the other end...... :) ::)
What ever floats ya boat i say... ;D
Good edit...... ;)
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I must admit I don't mind phoning BT when I have a problem as every time I have phoned I get a Horny sounding Indian Gentleman on the other end...... :) ::)
What ever floats ya boat i say... ;D
Good edit...... ;)
Those Indian Gentlemen don't make me feel the same way as some Horny Scots Women though ::)
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Well Jaime I like the way you have dropped it all onto OFCON and to be honest I agree that they are a totally useless incompetent bunch of tossers.
They are trying their hardest to screw up DTTV as well.
They need nuking >:(
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Well Jaime I like the way you have dropped it all onto OFCON and to be honest I agree that they are a totally useless incompetent bunch of tossers.
They are trying their hardest to screw up DTTV as well.
They need nuking >:(
Think about all those lovely Scots ladies needing to talk to someone ::)
Plus cheaper the 0898 so I believe ;D
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I must admit I don't mind phoning BT when I have a problem as every time I have phoned I get a Horny sounding Indian Gentleman on the other end...... :) ::)
What ever floats ya boat i say... ;D
Good edit...... ;)
Those Indian Gentlemen don't make me feel the same way as some Horny Scots Women though ::)
You sure your not thinking of SKY....they seem too be all scots....and very nice sounding too :y
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I must admit I don't mind phoning BT when I have a problem as every time I have phoned I get a Horny sounding Indian Gentleman on the other end...... :) ::)
What ever floats ya boat i say... ;D
Good edit...... ;)
Those Indian Gentlemen don't make me feel the same way as some Horny Scots Women though ::)
You sure your not thinking of SKY....they seem too be all scots....and very nice sounding too :y
Defo BT I phone them regular now ;D ;)
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in all honesty, having had first hand experience of ntl/virgin, bt sky and orange broadband/phone services, once things have got to the level your at, only usefull option is to leave, as its far more agro to sort out the mess for them, they wont, than it is to go through the new customer process with another provider.
With that level of incompetance, they cant claim to be suddenly on the ball when it comes to enforceing their contract with you. If that gets their attention you have a direct contact. Think along the lines of... Im quite happy to pay your bill, when you provide the service. No service no bill.
Overseas call centres are of no use, imho they are a
culdesac, a dead end, with no way out as, in my experience, they cant transfer you or communicate outside their own dept... hang up, only thing to do!
I wonder if they are paid by number and length of the calls they recieve?
I also wonder if an advantage, of sorts, of the open reach situation is all providers go directly to open reach for repairs/faults, rather than through bt to open reach. They all have the"£100 fee if the fault is found to be on your property" clause enforced by open reach and, i was told, operators have to enform you of the fee by law.(they cant charge you if you dont let them in by the way, then fix the fault yourself, most people know a bt engineer)
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in all honesty, having had first hand experience of ntl/virgin, bt sky and orange broadband/phone services, once things have got to the level your at, only usefull option is to leave, as its far more agro to sort out the mess for them, they wont, than it is to go through the new customer process with another provider.
With that level of incompetance, they cant claim to be suddenly on the ball when it comes to enforceing their contract with you. If that gets their attention you have a direct contact. Think along the lines of... Im quite happy to pay your bill, when you provide the service. No service no bill.
Overseas call centres are of no use, imho they are a
culdesac, a dead end, with no way out as, in my experience, they cant transfer you or communicate outside their own dept... hang up, only thing to do!
I wonder if they are paid by number and length of the calls they recieve?
I also wonder if an advantage, of sorts, of the open reach situation is all providers go directly to open reach for repairs/faults, rather than through bt to open reach. They all have the"£100 fee if the fault is found to be on your property" clause enforced by open reach and, i was told, operators have to enform you of the fee by law.(they cant charge you if you dont let them in by the way, then fix the fault yourself, most people know a bt engineer)
In amongst the calls i did actually say i would cancel the contract....very sarcastic female (got the feeling she was a comfy shoe wearing man hater) said ""Fine go right a head but you"ll still have too pay your bills"" got disconnected shortly afterwards....they say that calls cant be terminated there end well they bloody well can and do. >:(
Thing is ive had managers stating the lines working and then 2 mins later speaking too someone else they say its not....next person it is....then the next asking what broadband i have,absolute bloody joke.
Id leave in an instance and go back too Virgin (just as crap) but signed up for sky (same time as BT) and under contract too have TV and Broadband (wasn't aware the broadband was a 12 month contract). :-/
Im promised Monday the open reach guys will have sorted....bet im back on the Phone Tuesday ""Ive got no sodding phone line"".
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If not resolved Monday, ask for a manager, they have to get you one or arrange for a call back, demand it to be within an hour (allow for 2 hours) and take the full name of the person you spoke to.
If they do not do this, call back and ask to speak to the legal department. That will soon get a manager on the line.
Remember to keep a cool head and be polite, there is nothing worse than someone ranting down the phone at you. More bees come with honey than vinegar ;)
I used to work for Virgin Media (now working for the worlds local bank) and still have friends there but apart from the odd member of staff (and its the same for BT) most just come in take the call and go home and can't be arsed to do much else.
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When dealing with BT always get the persons name, then if you should have cause to complain you can refer to that named individual. Any complaint affects their (BT Employees) bonus structure - their pocket, they then become mindful of their need to satisfy a customer, providing they know what one is in the first place.....
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Go to VOIP i.e. Vonage all u need is broadband hopefully not B.T. cheaper and certainly less hassle.
Regards Ofcom or whatever they r called now they are, as said, totally useless.
best of luck with them ::) :y
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http://www.abc.net.au/news/photos/2007/08/31/2020229.htm
In the BT section they are so tight they are rumoured to seat 3 per computer. ;D ;D
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Try not to do a Kevin Bloody Wilson.
Not work safe (http://uk.youtube.com/watch?v=TTvNXtajuws)
;D ;D
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Try not to do a Kevin Bloody Wilson.
Not work safe (http://uk.youtube.com/watch?v=TTvNXtajuws)
;D ;D
PMSL. One of my favourites. :y
Kevin
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eMail the CEO Ian Livingston whe friends i know have had problems ive told them to do this and usually the problem is rectified very very quickly :y
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Go to VOIP i.e. Vonage all u need is broadband hopefully not B.T. cheaper and certainly less hassle.
Regards Ofcom or whatever they r called now they are, as said, totally useless.
best of luck with them ::) :y
Don't work without a phone line - pretty fundamental flaw ;)
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eMail the CEO Ian Livingston whe friends i know have had problems ive told them to do this and usually the problem is rectified very very quickly :y
He's Openreach, I think this issue is BT...