Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: HolyCount on 08 March 2009, 18:53:40
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We are a many and varied lot here, so maybe some will have some suggestions ........
We send out at the moment between 20 and 50 small packets and large letters each day and are having a real ball-ache of a time with Royal Mail. The PO who processes the packets are forever over charging (passing a large letter off as a small packet) and losing receipts. We always use recorded mail ( as required to protect us from Paypal charge backs) and lately the RM website is unable to track many of the packets we send, so any claim to Paypal automatically goes in the buyers favour, as we are unable to provide the tracking info we have paid for!!
RMs response is to tell us to claim for the "missing" items (although many of them have actually been delivered) .... however, they will only reimburse the COST price of the item, leaving us to stand the lost profit, postage, packing, listing and paypal fee --- so we make a loss anyway!!
The opshot of this rambling is .... does anyone know of any alternative postal service ( the likes of TNT, UPS et al seem to specialize in parcels, not small items) ???
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Surely, cost is the total cost of the shipped pakage, not just the item inside
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Surely, cost is the total cost of the shipped pakage, not just the item inside
We are talking about Royal Mail here that dont GAF :-/
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Cant you add the P+P in with the price and offer the items with free P+P and if they then go missing you claim the full ammount against RM.
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Surely, cost is the total cost of the shipped pakage, not just the item inside
Nope -- they only reimbursed the cost price (to us) of the item
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Cant you add the P+P in with the price and offer the items with free P+P and if they then go missing you claim the full ammount against RM.
Unfortunatley not .... if we buy a lipstick at, say, £1 and sell it for two -- we can only get the £1 back, after providing proof of it's cost to us ( and to get them at thhat price we hhave to buy a few hundred a time). So it's cost us iro 20p ebay fees, 5p Paypal, 5p envelope, £1.50 postage and the £1 for the lipstick = £2.80. Add in the "lost" profit .... we are £3.80 down and might get a quid back in compensation !!!!
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Surely, cost is the total cost of the shipped pakage, not just the item inside
They only reimburse the cost price of the item, and the postage cost. Not even the packaging costs.
The other thing that really bugs me is online stamps for recorded/special delivery. Whats the rather point, as you still have to queue up for hours in the rather useless PO to post the little tinker >:(
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Surely you claim for the price you sold the goods at eg if it was sold for £2.00 then claim £2.00 + P & P
When we have made a claim it's been backed up with a receipt showing sold price and P & P.........Just make sure your postage charge covers your envelope/jiffy etc....ebay/paypal fees well they are lost.
Recorded del (tracking, well if you can call it that) well it only gets logged as delivered when they get around to it.
Mick
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Surely you claim for the price you sold the goods at eg if it was sold for £2.00 then claim £2.00 + P & P
When we have made a claim it's been backed up with a receipt showing sold price and P & P.........Just make sure your postage charge covers your envelope/jiffy etc....ebay/paypal fees well they are lost.
Recorded del (tracking, well if you can call it that) well it only gets logged as delivered when they get around to it.
Mick
No, they specifically say its the cost price of the item posted. They also add the cost of the postage if your claim is successful
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Surely you claim for the price you sold the goods at eg if it was sold for £2.00 then claim £2.00 + P & P
When we have made a claim it's been backed up with a receipt showing sold price and P & P.........Just make sure your postage charge covers your envelope/jiffy etc....ebay/paypal fees well they are lost.
Recorded del (tracking, well if you can call it that) well it only gets logged as delivered when they get around to it.
Mick
That's the problem -- if a claim back is lodged with Paypal before tracking is updated on the Royal Mail site, Paypal automatically refund the "Buyer" --- if delivery is confirmed a day later Paypal don't want to know !!!!
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Speak to the likes of Business Post, Fed Ex, TNT, UPS, Parceline. etc. I have no idea of the cost but they are trying to get RM's business so might be competitive. Once you have an account with them they collect from you, saving the time etc in PO. Worth a try.
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Never had any probs claiming full selling price (ebay) from RM + postage cost if a package goes missing, or gets damaged.
They just take a bloody long time after the 15 day wait to put the claim in.
Mick
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try DHL
Citylink aka s**ty link are useless dont even bother ringing them theyre worse than the RM!!
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Have a read here (http://www.tntpost.co.uk/) HC :y
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Never had any probs claiming full selling price (ebay) from RM + postage cost if a package goes missing, or gets damaged.
They just take a bloody long time after the 15 day wait to put the claim in.
Mick
Sometimes you can get full price back, sometimes they cotton on and reject it. It seems once you have had a rejection for a particular piece of missing post, thats it.
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My experience with RM in general is not good at all. This is why at work we use almost exclusivley TNT for anything other than non-important or very low-value bits. What I can say is that TNT are very good and in the 8 years we have been working with them I never had a problem, although we did have issues prior to that with other couriers. For this reason I don't know how how good their claims policy is, because we never ever had to claim...
Problem is TNT (and most other couriers) is not cheap, so I am not how suitable it is for very low value items. One other (sad) option is to accept that RM is a given, try to work-out roughly how much you loose-out to RM incompetance, then increase your product prices across the board to compenstate for delivery loses. Easier said than done, I know, becuase everyone has competitors, but I think it gets to a point where RM loses should simply be regarded as operational costs...
I wonder if they will improve once (if ever) privatised?
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On another note.... isn't it intriguing that RM will not accept claims by post, instead you need to hand the claims form over the counter in paerson? They obviously don't think that the post is relaible enough to handle such important matters..
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I'm not for one moment saying that all posties are crooks, and I'm sure its only a tiny minority, but it would appear that a fair amount of stuff gets opened to see if its valuable in some areas.
If I want to send my Mum a birthday card, it has to go Special Delivery, else it never makes it, even though there is never money in it.
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On another note.... isn't it intriguing that RM will not accept claims by post, instead you need to hand the claims form over the counter in paerson? They obviously don't think that the post is relaible enough to handle such important matters..
They have been accepting claims by post for a while now...
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On another note.... isn't it intriguing that RM will not accept claims by post, instead you need to hand the claims form over the counter in paerson? They obviously don't think that the post is relaible enough to handle such important matters..
They have been accepting claims by post for a while now...
I guess some of us live in the past... :-[ ;D
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In London, we often get post (at home and work) which is addressed to other addresses. If the house is nearby, I would stick the post in their letterbox. If it isn't, I just put it in the nearest red Royal Mail box.
Now the thing is that I am sure other houses/offices get our post from time to time... I just wonder if they are all as civilised as I m about this? I suspect that this is in part the reason why so mush of the post we send/receive is goes missing. :-[
On one ocassion I actually spoke to the postman about this, he aplogosied and explained that the last bit of sorting i.e. by house numbers and streets is done by the postman himself before he starts his delivery route, so admitted it was his fault. But he was not a RM employee, he was a contractor, and I neved did see that guy again... so no point in raising it again with every new postman.
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At least with the Post Office, if you're not in when they call, you have the option of going to a local sorting office to collect the item. When the other couriers leave a card, it's usually to say that as we couldn't deliver it today, we'll call at the same time tomorrow to try to deliver it. Chances are, that if you were at work when they first tried to call, you be at work the same time tomorrow, and their distribution depot will be miles away.
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In London, we often get post (at home and work) which is addressed to other addresses. If the house is nearby, I would stick the post in their letterbox. If it isn't, I just put it in the nearest red Royal Mail box.
Now the thing is that I am sure other houses/offices get our post from time to time... I just wonder if they are all as civilised as I m about this? I suspect that this is in part the reason why so mush of the post we send/receive is goes missing. :-[
On one ocassion I actually spoke to the postman about this, he aplogosied and explained that the last bit of sorting i.e. by house numbers and streets is done by the postman himself before he starts his delivery route, so admitted it was his fault. But he was not a RM employee, he was a contractor, and I neved did see that guy again... so no point in raising it again with every new postman.
I keep getting ironing bills and final demands from an ironing company based in Banbury. Doesn't matter how may times I call them and say they have the wrong address, they still keep the threats going.
Can't blame RM for that though, thats the normal Banbury Biffs unable to write the proper address on a letter!
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In London, we often get post (at home and work) which is addressed to other addresses. If the house is nearby, I would stick the post in their letterbox. If it isn't, I just put it in the nearest red Royal Mail box.
Now the thing is that I am sure other houses/offices get our post from time to time... I just wonder if they are all as civilised as I m about this? I suspect that this is in part the reason why so mush of the post we send/receive is goes missing. :-[
On one ocassion I actually spoke to the postman about this, he aplogosied and explained that the last bit of sorting i.e. by house numbers and streets is done by the postman himself before he starts his delivery route, so admitted it was his fault. But he was not a RM employee, he was a contractor, and I neved did see that guy again... so no point in raising it again with every new postman.
The only time we ever get that is if 'our' postie is off & we get A N Other postie. I sometimes get letters with the same house number, but different street from around the corner. In 16 yrs of living here I had this happen half a dozen times though.
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At least with the Post Office, if you're not in when they call, you have the option of going to a local sorting office to collect the item. When the other couriers leave a card, it's usually to say that as we couldn't deliver it today, we'll call at the same time tomorrow to try to deliver it. Chances are, that if you were at work when they first tried to call, you be at work the same time tomorrow, and their distribution depot will be miles away.
Yes, but.... our local sorting office has unfriendly opening hours, long queus, and (very) unhelpul staff... :-[