Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: Jimbob on 04 May 2009, 17:46:35

Title: Good customer service for once!
Post by: Jimbob on 04 May 2009, 17:46:35
Got back from York to no power, reset trip all ok, well okish

Virtually no bubbles in fish tank,
Shower needed to be on max for any warmth,
microwave & kettle very slow.   Hmmmmm

Checked the voltage - 190V

Rang em up at 11am this morning, by 11:30 an Engineer had come, dismantled the meter and confirmed low voltage.

He went off to the substation to play, and said he or 'the heavy mob' would be back later.

Got a phonecall at 12:00, another engineer would be here 'after 3'

4ish, 2 vans turn up, check the meter again......still low voltage, must be in the cable outside.

We now have no pavement and a bloody big hole where they are trying to fix.

still low voltage in the hole so swapping us to another cable.

so 6 hours into a fault call on a bank holiday and looks to be close to a fix.

VERY impressed so far, big thumbs up to Scottish Power (despite paying the bills to Eon)

Photos to follow...
Title: Re: Good customer service for once!
Post by: Jimbob on 04 May 2009, 17:50:58
This can only happen to us!

(http://i202.photobucket.com/albums/aa229/littlejimmym/misc%20car/IMG_0779_resize.jpg)

(http://i202.photobucket.com/albums/aa229/littlejimmym/misc%20car/IMG_0780_resize.jpg)
Title: Re: Good customer service for once!
Post by: Andy B on 04 May 2009, 18:20:44
I wonder if they were on treble time, working on a Bank Holiday?  :-? :y
Title: Re: Good customer service for once!
Post by: Debs. on 04 May 2009, 18:39:38
A hole has appeared in Jimbob`s driveway; engineers are looking into it!

 ;D
Title: Re: Good customer service for once!
Post by: Jimbob on 04 May 2009, 18:55:39
Well they have swapped us to a different phase.

Now have around 235 volts coming in....Best we ever had before was 220, Every light is brighter then they have ever been.

He said pity you didnt call yesterday, double time on a Sunday, apparently things have changed, he doesnt think he is on double time today  :'(
Title: Re: Good customer service for once!
Post by: cem_devecioglu on 04 May 2009, 19:00:33
You are lucky you catch this early otherwise there would be an unnecesary electronics repair bill which happened to my neighbours and to me :-/
Title: Re: Good customer service for once!
Post by: STMO123 on 04 May 2009, 19:02:42
Quote
A hole has appeared in Jimbob`s driveway; engineers are looking into it!

 ;D

That almost went unnoticed Debs....almost ;D
Title: Re: Good customer service for once!
Post by: Welung666 on 04 May 2009, 19:03:37
Quote
A hole has appeared in Jimbob`s driveway; engineers are looking into it!

 ;D

You're on form today Debs ;D ;D ;D
Title: Re: Good customer service for once!
Post by: Debs. on 04 May 2009, 19:04:01
Quote
Well they have swapped us to a different phase.

Now have around 235 volts coming in....Best we ever had before was 220, Every light is brighter then they have ever been.

He said pity you didnt call yesterday, double time on a Sunday, apparently things have changed, he doesnt think he is on double time today  :'(

The bad news is your bills will be higher! ;D
Title: Re: Good customer service for once!
Post by: STMO123 on 04 May 2009, 19:04:11
My Irish local council drains man tells me he's on time and a turd ;D
Title: Re: Good customer service for once!
Post by: CaptainZok on 04 May 2009, 19:05:26
Tell LJ it will make the rabbit go faster. ;D ;D
Title: Re: Good customer service for once!
Post by: Debs. on 04 May 2009, 19:07:59
What`s with the 'peek-a-boo' fence Jimbob; `nosey neighbours or to see traffic when pulling out?
Title: Re: Good customer service for once!
Post by: Jimbob on 04 May 2009, 19:08:47
Quote
Tell LJ it will make the rabbit go faster. ;D ;D


She says sadly not, none of hers are mains powered.

Can anyone recommend one??    :D
Title: Re: Good customer service for once!
Post by: Jimbob on 04 May 2009, 20:35:28
20:30 and a wagon has just filled the hole to just overflowing with hardcore.


Guess that is it now till a tarmac crew turn up to remove some, and finish properly.
Title: Re: Good customer service for once!
Post by: KillerWatt on 04 May 2009, 20:44:23
Quote
so 6 hours into a fault call on a bank holiday and looks to be close to a fix.

VERY impressed so far, big thumbs up to Scottish Power (despite paying the bills to Eon)
They are under a legal obligation to ensure a minimum quality of supply and the time constraints for rectification are quite tight Jim, so they didn't do anything for you that they wouldn't have done for anyone else.
Title: Re: Good customer service for once!
Post by: Marks DTM Calib on 04 May 2009, 20:46:51
Of course, there wont have been an engineer near the scene.....only a technician at best!  ;D ;D ;D
Title: Re: Good customer service for once!
Post by: Jimbob on 05 May 2009, 08:00:00
Still running at 240 this morning, didnt half make a difference to the electric shower  :D

Ill agree with the technican bit.....

I suspect a few other people in the road havent got the correct supply either, one of the phases is damaged....and still is.

I would have thought fixing that would be harder, but better.

I did see some old chap from up the road wander down and have a chat with em, guess he has problems too.

Ill be checking the rest of the road for holes on my way home later  ;D
Title: Re: Good customer service for once!
Post by: m1ct on 05 May 2009, 08:46:35
Sounds like a quick operation..
Hope `my` workermen are the same- woke me up at 6am digging in next door`s driveway because of a burst water main... Great  :-/
Title: Re: Good customer service for once!
Post by: Jimbob on 05 May 2009, 08:48:34
Quote
Sounds like a quick operation..
Hope `my` workermen are the same- woke me up at 6am digging in next door`s driveway because of a burst water main... Great  :-/


Very quick, I was very suprised, esp as we did have some service, we were not without power.
Really cant fault em!

Good luck with yours!
Title: Re: Good customer service for once!
Post by: m1ct on 05 May 2009, 08:53:20
Quote

Very quick, I was very suprised, esp as we did have some service, we were not without power.
Really cant fault em!

Good luck with yours!
shall i offer a cuppa? hoping they`ll fall for my charm  ;D
Title: Re: Good customer service for once!
Post by: Jimbob on 05 May 2009, 08:59:06
Quote
Quote

Very quick, I was very suprised, esp as we did have some service, we were not without power.
Really cant fault em!

Good luck with yours!
shall i offer a cuppa? hoping they`ll fall for my charm  ;D


I tend to offer a drink, never gonna do any harm
Title: Re: Good customer service for once!
Post by: m1ct on 05 May 2009, 09:03:09
i know but it`s the next door neighbour who should offer drinks..
I don`t want her to think i`m her competition.. she`s 70odd  ;D
Title: Re: Good customer service for once!
Post by: Jimbob on 05 May 2009, 09:16:34
Quote
i know but it`s the next door neighbour who should offer drinks..
I don`t want her to think i`m her competition.. she`s 70odd  ;D


Lol, not much competition!
Title: Re: Good customer service for once!
Post by: Jimbob on 06 May 2009, 09:52:39
They have now tarmac'ed the hole!

expected to wait a while for that one.

Excellent service!
Title: Re: Good customer service for once!
Post by: Martin_1962 on 06 May 2009, 10:34:59
Write to them and let them know :y
Title: Re: Good customer service for once!
Post by: Jimbob on 06 May 2009, 10:39:21
Quote
Write to them and let them know :y


Had already decided to do that, we are all quick enough to complain, but far to slow to praise.