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Chat Area => General Discussion Area => Topic started by: redelitev6 on 11 October 2010, 21:15:34

Title: Help!( PLEASE) computer problem
Post by: redelitev6 on 11 October 2010, 21:15:34
 :( My daughters computer has become so slow it's barely working, having rummaged around in it, it's obvious it's full of garbage ,it is so slow i can't even get into system restore to take it back to standard spec,can i restore it by going in to the BIOS system at the start or do i have to take it in somewhere? it's a newish computer so i don't want to sling it if it's an easy fix,any help is welcome :y
Title: Re: Help!( PLEASE) computer problem
Post by: vauxfan2k on 11 October 2010, 21:18:07
go to the piriform website and download ccleaner, its free and works wonders.  ;)
Title: Re: Help!( PLEASE) computer problem
Post by: cem_devecioglu on 11 October 2010, 21:24:26
if the disk is full with temporary files (from browsers )
clean them and some other unnecessary files..
then defrag your disk..

but imo re-build always brings the system to a more stable and fast state..(of course if you have a bootable os cd)
Title: Re: Help!( PLEASE) computer problem
Post by: RolandL on 11 October 2010, 21:26:34
Did you make a set of recovery discs?
  If not you may be able to restore to factory settings, depending on what make it is.  Most makers have a hidden sector on the hard drive that contains factory restore data.  Switch off computer and restart at fist slash screen (makers logo) tap  either F8,F9,F10 or F11. Tapping one of these F keys will load the recovery screen, (if the data is in hidden sector)

So start, tap (keep tapping) F8 until recover loads (if loads into windows as normal, start again, this time tap F9 etc.

If successful it will take info from hidden sector and restore to factory settings, you will lose all data, so if you can save what you need before restore.

Hope that makes sense   :y
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 11 October 2010, 21:26:36
Quote
if the disk is full with temporary files (from browsers )
clean them and some other unnecessary files..
then defrag your disk..

but imo re-build always brings the system to a more stable and fast state..(of course if you have a bootable os cd)
:( Don't think i have a disc for it ,although i'll have a good look around for one :y
Title: Re: Help!( PLEASE) computer problem
Post by: vauxfan2k on 11 October 2010, 21:26:46
doing  a rebuild will lose you all her favourites, saved files/music and any anti virus software/definitions (updates)

try the ccleaner route first including the registry checker thats included. highly recomended
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 11 October 2010, 21:27:39
Quote
Did you make a set of recovery discs?
  If not you may be able to restore to factory settings, depending on what make it is.  Most makers have a hidden sector on the hard drive that contains factory restore data.  Switch off computer and restart at fist slash screen (makers logo) tap  either F8,F9,F10 or F11. Tapping one of these F keys will load the recovery screen, (if the data is in hidden sector)

So start, tap (keep tapping) F8 until recover loads (if loads into windows as normal, start again, this time tap F9 etc.

If successful it will take info from hidden sector and restore to factory settings, you will lose all data, so if you can save what you need before restore.

Hope that makes sense   :y
Thanks  :y
Title: Re: Help!( PLEASE) computer problem
Post by: RolandL on 11 October 2010, 21:30:06
Quote
Quote
Did you make a set of recovery discs?
  If not you may be able to restore to factory settings, depending on what make it is.  Most makers have a hidden sector on the hard drive that contains factory restore data.  Switch off computer and restart at fist slash screen (makers logo) tap  either F8,F9,F10 or F11. Tapping one of these F keys will load the recovery screen, (if the data is in hidden sector)

So start, tap (keep tapping) F8 until recover loads (if loads into windows as normal, start again, this time tap F9 etc.

If successful it will take info from hidden sector and restore to factory settings, you will lose all data, so if you can save what you need before restore.

Hope that makes sense   :y
Thanks  :y

sorry that should read first splash screen
 :)
Title: Re: Help!( PLEASE) computer problem
Post by: geoffr70 on 11 October 2010, 21:31:26
I'm no expert by any means, but aswell as all that, I would clean up and get rid of all programs not regularly used, go to add/remove programs in the control panel. Use disk cleanup and disk defragmenter in system tools, this could make a noticeable difference. I always defragment before/after installing and deleting new software.

Don't download any free software like games, utility software etc, most of them contain spyware/adware that slows your pc down.

Do a virus check.

P.S. windows defragmenter isn't particularly good, it might be an idea to download/pay for a better one
Title: Re: Help!( PLEASE) computer problem
Post by: cem_devecioglu on 11 October 2010, 21:32:38
and if you plan to re-build

right click my computer> manage>device manager and note the makes and models of network card, vga, sound , etc..


then check for availability of drivers.. if you can find even the one for network its ok.. you can install the others from internet..
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 11 October 2010, 21:34:53
Quote
I'm no expert by any means, but aswell as all that, I would clean up and get rid of all programs not regularly used, go to add/remove programs in the control panel. Use disk cleanup and disk defragmenter in system tools, this could make a noticeable difference. I always defragment before/after installing and deleting new software.

Don't download any free software like games, utility software etc, most of them contain spyware/adware that slows your pc down.

Do a virus check.
:( It's full of games and "free" software downloads which probably isn't helping :(
Title: Re: Help!( PLEASE) computer problem
Post by: Plomien on 11 October 2010, 21:43:13
If you were anywhere near me I would offer to take a look and see what needed to be done. failing that try the software recommended and also I use tune up utilities 2010, but best bet is if there is no files needed to be saved wipe it and start again :y
Title: Re: Help!( PLEASE) computer problem
Post by: dragonlord on 11 October 2010, 21:58:03
first uninstall all none used crap on it
then download some aiti virus softwear and update it and do a full scan

reboot it then defrag the main c: drive it come back in a while later thats done reboot and see how it is then.
that will most likely solve problem

unless it hardwear based but i dout it as new

it most likely just fool of crap and virus and drive is fraged up


Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 12 October 2010, 22:00:21
Just spent the evening cleaning out the computer,suprising at how much space some of those kids games take up! ,did a de-frag and it's defo running faster now,only one serious problem with it now-an anti virus programme that keeps kicking in and telling me how many things are wrong with the computer,only thing is i can't delete it for love or money,i can't even find it in add and remove programmes ,so the bloody thing is hiding somewhere, any ideas anybody?? 
Title: Re: Help!( PLEASE) computer problem
Post by: PhilRich on 12 October 2010, 22:05:24
What is the name of the AntiVirus programme? :-?
Title: Re: Help!( PLEASE) computer problem
Post by: tunnie on 12 October 2010, 22:07:26
just trash it and re-build it, backup any important documents onto a flash drive and then put a fresh build of Windows on it. With heavy use I was re-building my old PC every 6 months  :y
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 12 October 2010, 22:07:30
Quote
What is the name of the AntiVirus programme? :-?
anti virus plus?
Title: Re: Help!( PLEASE) computer problem
Post by: cem_devecioglu on 12 October 2010, 22:08:07
start>run   msconfig        check the start up tab..
Title: Re: Help!( PLEASE) computer problem
Post by: Nickbat on 12 October 2010, 22:09:50
Quote
Just spent the evening cleaning out the computer,suprising at how much space some of those kids games take up! ,did a de-frag and it's defo running faster now,only one serious problem with it now-an anti virus programme that keeps kicking in and telling me how many things are wrong with the computer,only thing is i can't delete it for love or money,i can't even find it in add and remove programmes ,so the bloody thing is hiding somewhere, any ideas anybody?? 

I'd bet the "anti-virus program" is a virus itself.  :(

As advised, get the name and post it.  :y
Title: Re: Help!( PLEASE) computer problem
Post by: Nickbat on 12 October 2010, 22:12:03
Yep, it's a virus. This site has a removal tool. :y

...as well as instructions to manually get rid of it.

http://www.2-spyware.com/remove-antivirus-plus.html
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 12 October 2010, 22:13:01
looks like one of those ones you download in a panic,and then they ask you for money for full registration >:(
Title: Re: Help!( PLEASE) computer problem
Post by: PhilRich on 12 October 2010, 22:13:58
Quote
Quote
What is the name of the AntiVirus programme? :-?
anti virus plus?




Have a look here  :(
 

http://www.youtube.com/watch?v=pXYY_5AkhvI
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 12 October 2010, 22:16:29
Quote
Yep, it's a virus. This site has a removal tool. :y

...as well as instructions to manually get rid of it.

http://www.2-spyware.com/remove-antivirus-plus.html
That looks like the job :y :y
Title: Re: Help!( PLEASE) computer problem
Post by: redelitev6 on 14 October 2010, 17:16:38
 :y A big thank you for all the help with this, computer up and running as good as new, couldn't have done it without your help !  :y :y :y