Omega Owners Forum

Omega Help Area => Omega General Help => Topic started by: stuvaux on 07 November 2006, 20:57:38

Title: warranty????
Post by: stuvaux on 07 November 2006, 20:57:38

i know this is not really car related but.......

my omega was written off (since repaired though!), but as it had GAP insurance, the finance was cleared

however, the cost of the warranty was not cleared, although it was a part of the finance deal

the warranty company have now told me that the warranty is void (incl. AA cover, mechanical warranty, MOT cover), even though it had two and a half years left to run

does anyone have any idea if i am entitled to ask for at least a part refund from the warranty company, and who it is best to contact about this matter?

i know it is a lot to ask, but any help would be much appreciated

thanks,   stu

Title: Re: warranty????
Post by: Chopsdad on 07 November 2006, 21:15:22

I can understand why they think they can get away with not honouring the warranty on an accident damaged car, but if yours has 2 yrs+ left to run they must have been paid in advance and owe you some rebate.

There may be a clause that lets them out of this responsibility if the finance is settled but I doubt it.

Best advice is to call your local Trading Standards Office for them to look into the matter for you - at no cost.  I suggest you write to the warranty company first and ask for a specific name/contact address & tel no for the TS man to ring and for the exact reason they won't honour their commitments.  

You'd be surprised how effective this can be in resolving such issues quickly - send it by registered post cos anything signed for seems more official somehow & only costs 50p extra.

Good luck  ;)

Title: Re: warranty????
Post by: stuvaux on 07 November 2006, 21:27:26

thanks a lot for your advice

i will contact the warranty people and trading standards

thanks again,   stu   8-)

Title: Re: warranty????
Post by: Chopsdad on 07 November 2006, 21:38:04

Just a thought Stu - the finance company may already have had a rebate as part of the final settlement which you wouldn't know about - no harm checking with them first.

Title: Re: warranty????
Post by: jonathanh on 08 November 2006, 09:18:51

Don't forget the other party in your write off either.
As a general principle if the write off was not your fault then the other party has to put you back into the position you were in.  
In other words, if you loose your warranty you should claim the cost from the other party.  Whether their insurance will pay for it or not is not your problem: it is the other person who is liable and the insurance policy only takes on the other person's liability.  

My guess here is that it is a small claims court job but you will need to be careful about what you have agreed with them already

Title: Re: warranty????
Post by: stuvaux on 08 November 2006, 18:23:16

thanks a lot for all of your help

i will look into all of your suggestions
i might have a chance after all

thanks again,   stu