Omega Owners Forum
Omega Help Area => Omega General Help => Topic started by: megaomega123 on 12 May 2008, 09:46:04
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I had a little bump a few weeks ago :'(
Vauxhall had the car for the last 14 days and returned it in a pretty shoddy condition.
It had new front bumber, drivers headlight unit, number plate and driver fog light amongst another few bits behind front bumper.
The car took side impact on the passenger front wheel and the front end got dragged along the central barrier.
I told them from the start that immediately after there was a rumbling and the steering wheel wobbled from side to side, being most noticable at 50mph. They road tested and did geometry and alignment, it has 2 new front tyres but the wobble is still there. Not quite as bad but it is there and the steering wheel now wobbles at 40mph and it has a deep rumbling sound all the time. This is the main thing that needs addressing but it would be helpful if I could give them some possible diagnostics.
The new headlight unit has a defective bulb, the bonnet is squint and the car was filthy and to top it, their customer service was shocking!!
Any thoughts on the wobble issue would be appreciated. :y
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1-Buckled wheel
2-Bent strut
3-All that suspension should be thougherly inspected after that type of accident.
They really should have changed the wheel as well as the tyre. >:(
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I'm surprised you accepted a car back in such condition .... :(
I would have refused it ... point blank !!
If an insurance company is paying, speak to THEIR customer services ... surprising what a little pressure from them can achieve !!
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As above. In addition, the wheel bearing might have been damaged. :-/
Sounds like they've repaired the visible damage without looking too deep. After a knock like that everything should have been closely inspected or replaced. It's not fun when suspension components fail.
Might also be worth getting the geometry checked just too see what sort of shape it's in.
Kevin
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It does seem that they just did what they could see, despite my insistence that they checked more thoroughly.
Geometry was done. The drivers alloy has a deep scuff as that was the 1st to catch the kerb and passenger fog has a scuff across the full length. These are all consistent with the accident so surely should all be changed?? My 1st feeling was a damaged wheel bearing but they just tried to fob me off with "it could be worn ball joints and nothing to do with the accident" LMAO!!!
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It does seem that they just did what they could see, despite my insistence that they checked more thoroughly.
Geometry was done. The drivers alloy has a deep scuff as that was the 1st to catch the kerb and passenger fog has a scuff across the full length. These are all consistent with the accident so surely should all be changed?? My 1st feeling was a damaged wheel bearing but they just tried to fob me off with "it could be worn ball joints and nothing to do with the accident" LMAO!!!
The ball joints were on it when the accident happened, surely? If so, if there's a problem with them they should have been replaced. The car should have been returned in a roadworthy condition regardless. >:(
Kevin
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And ALL accident damage should be repaired/replaced. The car didn't wobble before so its due to the accident and must be rectified by them.
Also as stated contact your insurance company and get them involved to apply pressure and issue a bollo**ing to them, it worked for me ;)
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My poor old miggy :(
Don't accept it back in anything less than mint condition.
By the sounds of the accident, it was a bit more than a little bump! ?
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why did it go back to vauxhall??
there's a garage not too far from me (no help to you i know, but..) who are high on the list of insurance company recommended garages to take cars for repair and when they took my corsa after i pranged it, it looked and felt better than it did BEFORE i bumped it!
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Returning a car dirty after repair is just unbelieveable. How are you supposed to inspect the work if it's covered in sh!te? Can you be sure they bothered to clean it before spraying it?
Thinking about it, I would be complaining to my insurers, as you've given the repairers their chance. Tell them the repair is not satisfactory and you want it rectified.
Kevin
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(http://i55.photobucket.com/albums/g135/phate123/Image007.jpg)
This is what I did :-[
It has gone back to them today with a 2 page list of the things that were not done or not done to the required standard.
I had a good look around and found a lot of bad points. The new bumper must of been hanging on by the skin of its teeth. The 3 points underneath the front of the car didn't have a single retaining clip. 1 loose clip in wheel arch and 1 missing in other arch. Passenger headlight trim ill-fitting by around 7mm. A deep scrape on passenger side alloy (from kerb impact). Passenger fog light scraped from accident. New headlight has blown sidelight bulb. 2 scratches on the newly painted bumper and the paint job is poor. All this on top of the rumble and wobbley steering.
To top it off.... I requested a courtesy car and that they collected my vehicle. The reason for this is that the dealer is 50 miles from me and I shouldn't have to be out of pocket from going back and forth. I expected them to bring the courtesy car on a recovery truck and then take mine. Imagine my horror when he turned up in the courtesy car and then drove mine back to dealer, using my fuel :o
I shall be demanding a full tank of fuel upon return (petrol not LPG).
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NO!
MY BABY! :'( :'( :'(
I'm gutted, especially after the work went into it - I can't imagine how you must be feeling :'(
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NO!
MY BABY! :'( :'( :'(
I'm gutted, especially after the work went into it - I can't imagine how you must be feeling :'(
Probably just as gutted :'(
I would feel better if it came back in tip top condition though :y
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Had a call from dealers today. They have finally done a proper road test and the result is "A flat spot on drivers side alloy".
I haven't a clue what this means. They are replacing the alloy but would still be nice to know what it actually means.
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Had a call from dealers today. They have finally done a proper road test and the result is "A flat spot on drivers side alloy".
I haven't a clue what this means. They are replacing the alloy but would still be nice to know what it actually means.
Basically a buckle.
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I am surprised they did not write it off, actually!
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Had a call from dealers today. They have finally done a proper road test and the result is "A flat spot on drivers side alloy".
I haven't a clue what this means. They are replacing the alloy but would still be nice to know what it actually means.
It means the alloy is buckled and no longer round.
And WTF I thought the passenger alloy was damaged in the accident too. Make sure you insist they replace this as well. Bunch of Cowboys !
>:(
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Oh well! it certainly felt like a buckle so hopefully this will be the correct diagnosis and solution. The other front alloy is being refurbished, so should be good as new :y
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I would have wanted it written off, I'd never trust a car again after more than a very light shunt..
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Had a call from dealers today. They have finally done a proper road test and the result is "A flat spot on drivers side alloy".
I haven't a clue what this means. They are replacing the alloy but would still be nice to know what it actually means.
It means the alloy is buckled and no longer round.
And WTF I thought the passenger alloy was damaged in the accident too. Make sure you insist they replace this as well. Bunch of Cowboys !
>:(
Passenger side took outer impact and the drivers had impact from the inner side :-[ :-[
I like to do things in style :P
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I would have wanted it written off, I'd never trust a car again after more than a very light shunt..
I think the cost so far is reaching market value :o
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Had a call from dealers today. They have finally done a proper road test and the result is "A flat spot on drivers side alloy".
I haven't a clue what this means. They are replacing the alloy but would still be nice to know what it actually means.
It means the alloy is buckled and no longer round.
And WTF I thought the passenger alloy was damaged in the accident too. Make sure you insist they replace this as well. Bunch of Cowboys !
>:(
Passenger side took outer impact and the drivers had impact from the inner side :-[ :-[
I like to do things in style :P
I would definately call for a total loss!
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But then I would have no shiny omega with LPG :'( :'(
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I should add that the impact wasn't massive but the steering lock was on so there was very little give in the front wheels.
Please do not ask!!! :-[
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What I think has happened is this, assuming this is being done on insurance, then the dealer has gone round the car and quoted what he thinks needs to be done to repair it.
It looks like the dealer has under estimated the cost of the repair and tried to get away without doing it properly in order to come in on costs as quoted to the insurance company.
Because he has PHAILLED, he will now bear any additional costs not the insurance company.
Make sure you get it sorted 100% and don't take no for an answer, I would be tempted to contact your insurance company as a precaution and bring them up to speed.
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I should add that the impact wasn't massive but the steering lock was on so there was very little give in the front wheels.
Please do not ask!!! :-[
The mind boggles :o
Just out of interest ? where was your missus and what was she doing when this happened ? ;D
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Please do not ask!!! :-[
What happened? ;D
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That sounds pretty spot on to me.
I shall be giving it a thorough going over before leaving this time and shall accept nothing less than perfect. :y
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Please do not ask!!! :-[
What happened? ;D
James, there is always one and you're both of them lol ;D
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The car took side impact on the passenger front wheel and the front end got dragged along the central barrier.
I should add that the impact wasn't massive but the steering lock was on so there was very little give in the front wheels.
:-/ :-/ :-/ :-/ :-/ :-/
Clouted front left wheel, then dragged along the armco, and the steering lock is on ???
Were we being towed at the time ??? key not turned to position 1 ?? or is my imagination working overtime ??
:-/ :-/ :-/ :-/ :-/
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The car took side impact on the passenger front wheel and the front end got dragged along the central barrier.
I should add that the impact wasn't massive but the steering lock was on so there was very little give in the front wheels.
:-/ :-/ :-/ :-/ :-/ :-/
Clouted front left wheel, then dragged along the armco, and the steering lock is on ???
Were we being towed at the time ??? key not turned to position 1 ?? or is my imagination working overtime ??
:-/ :-/ :-/ :-/ :-/
No but mine is, i'll bet his missus was in the drivers footwell :-[
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LMAO ;D see my latest problem and that will be a clue as to what a stupid thing I did.
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OH dear... we didn't did we ??? :(
I believe the computer term would be a "hard boot" ... in this case it seems a VERY apt description
:o :o :o :o :o