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[Kate]

Hi Kate,

I've heard back from the install teams, they have said that "Having looked into their account the provision of talk and BB in the London area is approximately 4 weeks, unfortunately, we cant bring any dates forward due to only using BT open reach and they were behind with recent weather conditions last month. BT are also have a long waiting list at present

I am sorry that we are unable to bring any dates forward as its outside our control."

So basically for BroadBand, we use BT, and we can only install them on the dates they provide, unlike TV where we have our own teams.

Hope this helps you understand the delay 

Thanks for all your help Mark!

My mobile broadband is working fine so I'll just use that for now.