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[TheBoy]

I turned around to the guy on the phone and said, "If I write you a letter saying that if you do not reply within 7 days you owe me a million pounds. What would the chances of me getting that million pounds from you? So why are you doing this to your customers?"

Zero. As that's not in any contract

BT, like any provider, is able to raise its prices (or has to in many cases, as OFCOM says so) within a defined range.  The trouble is, hardly anybody offers a cheaper phone line service.  And here's the shock, that's because its a shrinking market with little profit in it, so nobody is entering it.  Those that are generally use restrictive practices to make money, as any Whorehouse customer will explain.

[Rods2]

The real battleground is going to be video / tv on demand down your phone line with maybe Wimax etc. This is what Sky and BT are both gearing up for. There will also be other big players from the US including Apple, Google, Amazon and Microsoft. What shape and form the traditional terrestrial broadcasters will be in, in 10 years time is anybodies guess.

The big change is that content and the successful providers of this will make large amounts of money, which is why Sky have been ramping up the quantity of TV programs they make.