As to SVP, we know its a sad reality, but what a shame.
Look back at the IT world...every company that was ever decent sold out.
Your first warning was when "Tech Support" changed their number to 0870, and the phone was answered by a goat herder.
It seems to be a rollercoaster that we just can't stop, but we bloody well need to.
Yup. Even Sun Microsystems have offshored certainly the 1st line of their tech support to Eastern Europe. Fortunately, once you've jumped through their hoops, you end up with the (mostly) clever peeps in Surrey
There are a few good guys left out there, Microsoft deserve a special mention in that respect, but I'm keeping some of the smaller ones to myself (as as soon as they grow beyond a certain size....

). Dell have improved a bit lately, don't have too many dealings with them now, but I was pleasantly surprised the last couple of times

Zen Internet, they publish their geographic and 'local rate' 087 number, quickly answered by someone clever enough to help, and with enough authority to log on to systems to see why my router is returning a load of corrupted garbage to them
