Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[cleggy]

Why can't garages schedule their workload?
If a job is down for two hours, and they say to have it there for 08.00 then why is it not ready until 16.00? I know the answer is so that they can have cars waiting, but for customer convenience and service a little time management wouldn't go amiss. If it's a three hour job tell me when to deliver it, and I'll pick it up three hours later, unless I'm called to say otherwise.
Or am I expecting too much?

[Entwood]

You think thats bad   Try having work done on a caravan !!!  even a couple of hours work is ALWAYS booked in for a week .. Saturday to Saturday .. and the workshop is closed on a Sat .. dispatch is open though .. how kind of them 

When the work is actually done they do call and tell you that you "can pick it up when ever you are ready" ..

No time management at all ..

[Kevin Wood]

Garages never know when thy might bo****ks something else up during a straightforward service and have to spend the rest of the day bodging the car back together.

The answer, of course, is to DIY.

Kevin

[Vamps]

1 hour in a Citroen garage for them to change a headlight bulb......

[hotel21]

I see it from both sides.....  The hours quoted do not always corrolate to the hours worked - some up, some down.  Its that varience that causes the frustration factor for customers.  Good garages/dealerships keep that to a minimum to ensure return customers....