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[CaptainZok]

To be honest I'd be pissed at the neighbour for leaving it on the friggin front door! Jeezas Kryst what were they thinking??

There will be no chance of getting reimbursement from either the courier company or Dell, as having a neighbour sign and accept a delivery (as far as I know) is perfectly legal and acceptable.

I am not a lawyer but I would think that is only acceptable if it is pre agreed.  Plenty of people are at war with their neighbours, so for a courier to assume that it is ok, is not acceptable.

I'll only leave packages with a "designated" neighbour, for that very reason of those who hate each other!

neighbour should also have kept the package inside their property purely out of common sense and decency really! In my opinion the courier is to blame in this case if you didnt pre-arrange for the package to be left with a neighbour

pretty sure all courier companies have a depot for collections

Our company policy is to try a neighbour either side if consignee isn't at home, must be left with a signature though.
Can't say I agree with it but that is what I'm told to do so my hands are tied so to speak.

maybe give feedback to the company that neighbours who "are in disagreement" should be allowed to take packages..?

Would increase brought backs so they won't want to know mate, we have been doing it for years since we were predominantly a catalogue delivery outfit.

[Gaffers]

To be honest I'd be pissed at the neighbour for leaving it on the friggin front door! Jeezas Kryst what were they thinking??

There will be no chance of getting reimbursement from either the courier company or Dell, as having a neighbour sign and accept a delivery (as far as I know) is perfectly legal and acceptable.

I am not a lawyer but I would think that is only acceptable if it is pre agreed.  Plenty of people are at war with their neighbours, so for a courier to assume that it is ok, is not acceptable.

I have had similar experiences but not with anything as valuable thank god and I found out through a lawyer friend that:

Unless there is a written agreement between you and the courrier to leave the item with a third party then they are wrong to do so and thus are liable.

It is just pure laziness on the part of the courrier to leave it with somebody else.  Go through the process of sending recorded letters stating the facts and that you either want a refund or a replacement.  If you continue to get fobbed off go through the small claims court, costs only a tenner to register.  

[ians]

To be honest I'd be pissed at the neighbour for leaving it on the friggin front door! Jeezas Kryst what were they thinking??

There will be no chance of getting reimbursement from either the courier company or Dell, as having a neighbour sign and accept a delivery (as far as I know) is perfectly legal and acceptable.

I am not a lawyer but I would think that is only acceptable if it is pre agreed.  Plenty of people are at war with their neighbours, so for a courier to assume that it is ok, is not acceptable.

I have had similar experiences but not with anything as valuable thank god and I found out through a lawyer friend that:

Unless there is a written agreement between you and the courrier to leave the item with a third party then they are wrong to do so and thus are liable.

It is just pure laziness on the part of the courrier to leave it with somebody else.  Go through the process of sending recorded letters stating the facts and that you either want a refund or a replacement.  If you continue to get fobbed off go through the small claims court, costs only a tenner to register.  

I agree with this.   Definitely in writing so there is a record, they can see you are serious, and looks more credible (they may think you are just trying it on).

My wife used to work for the Royal Mail.  They (and I suspect you Danny) were constantly lectured under threat of dismissal about not leaving parcels on the doorstep or with non agreed parties (neighbours etc).

[Kevin Wood]

How was the courier to know whether or not your neighbour was trustworthy?

It was left with them without your permission, and the fact remains that they have failed in their contract with Dell to deliver the parcel to you. Just the same as if they had lost it. The fact that your neighbour turned out to be a muppet makes no difference. If the courier had retained the parcel until they could deliver it to you IN PERSON there would be no problem.

Get writing some snottograms, and I would advise your credit card company straight away that there's a problem with this purchase.

Not sure what the neighbour was thinking leaving a box, presumably with DELL in big blue letters all over it, on a doorstep.  

Either way, not your problem.

Kevin

[JamesV6CDX]

Check if said neighbour goes in and out of his house with a Dell bag over his shoulder