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Author Topic: Excellent Customer Service.  (Read 718 times)

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Jimbob

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Excellent Customer Service.
« on: 19 June 2009, 08:58:20 »
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y
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Debs.

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Re: Excellent Customer Service.
« Reply #1 on: 19 June 2009, 09:04:15 »
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y

In Yorkshire they have "up and under" doors! ;D
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STMO123

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Re: Excellent Customer Service.
« Reply #2 on: 19 June 2009, 09:06:40 »
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y

Probably just an auto-generated email. You'll get your stuff at Christmas. ;D
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STMO123

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Re: Excellent Customer Service.
« Reply #3 on: 19 June 2009, 09:08:46 »
Quote
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y

In Yorkshire they have "up and under" doors! ;D

In my part of Yorkshire they have muddy paths that collect about four cars before the council come and take them away. :( ;D
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TheBoy

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Re: Excellent Customer Service.
« Reply #4 on: 19 June 2009, 09:12:06 »
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y
I'm still getting daily emails from SVP claiming my order has been dispatched (they are correct, it was dispatched nearly 2 weeks ago!)
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Grumpy old man

Jimbob

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Re: Excellent Customer Service.
« Reply #5 on: 19 June 2009, 09:13:02 »
Quote
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y
I'm still getting daily emails from SVP claiming my order has been dispatched (they are correct, it was dispatched nearly 2 weeks ago!)


Lol, ive had 3 dispatched emails from SVP now as well  ;D

2 before delviery, 1 after!
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crazyjoetavola

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Re: Excellent Customer Service.
« Reply #6 on: 19 June 2009, 09:13:56 »
Quote
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y

In Yorkshire they have "up and under" doors! ;D



 ;D ;D shades of Eddie Waring  ;D ;D
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TheBoy

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Re: Excellent Customer Service.
« Reply #7 on: 19 June 2009, 09:14:49 »
Quote
Quote
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y
I'm still getting daily emails from SVP claiming my order has been dispatched (they are correct, it was dispatched nearly 2 weeks ago!)


Lol, ive had 3 dispatched emails from SVP now as well  ;D

2 before delviery, 1 after!
What has happened to them? Didn't they think to test their new system before going live?  I mean, its not rocket science.
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STMO123

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Re: Excellent Customer Service.
« Reply #8 on: 19 June 2009, 09:15:42 »
Quote
Quote
Quote
Quote
Last night, opened the up and over garage door.....BANG  one of the cables had snapped  :(

Bit of surfing, and round the repair kit for my door...

Ordered at 20:15........at 20:40 I got an order dispatched email!

Couldnt beleive it, only selected 2nd class post, but be interesting to see what it arrives  :y
I'm still getting daily emails from SVP claiming my order has been dispatched (they are correct, it was dispatched nearly 2 weeks ago!)


Lol, ive had 3 dispatched emails from SVP now as well  ;D

2 before delviery, 1 after!
What has happened to them? Didn't they think to test their new system before going live?  I mean, its not rocket science.

'Tis to me. ;D
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TheBoy

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Re: Excellent Customer Service.
« Reply #9 on: 19 June 2009, 09:16:05 »
Actually, I don't receive svp emails any more as I have blacklisted them at the mail server ::)
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Grumpy old man
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