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[star_whites]

Well after singing their praises for the last twelve months my opinions on eternal car has completly changed.

I ordered my new central silencer online over a week ago. I carefully checked all the photos and ensured I had picked the correct model, then patiently waited. My box turned up within a couple of days, so opened thinking no more noisey exhaust and there was the incorrect exhaust.

They had sent me a 3.0 salloon model. I rang them up to find they had already finnished for the day. Rang them again in the morning and got a very nice chap who asked me to e-mail my problem so I did. Got a very nice reply stating they were sorry and they would arrange collection and ship the correct one.

It arrived this morning and guess what, its exactly the same one. Ive e-mailed them again and got a reply saying that it was teh right one and it does the same thing. I replied saying no its not the same its the wrong shape and sent a photo along with the correct part number and another photo. They replied saying its their website thats incorrect, however they will refund me when the incorrect part gets back to Germany and they cannot supply the correct part.

I questioned that they couldnt supply it and they stated they dont do the cylindrical silencer only the square one that goes on a saloon. Now got to wait for 7 days to get my money back..........poor service

Just goes to show, just cause the photo shows you the correct part, dont mean your going to get it!!! 

[Mysteryman]

Well after singing their praises for the last twelve months my opinions on eternal car has completly changed.

I ordered my new central silencer online over a week ago. I carefully checked all the photos and ensured I had picked the correct model, then patiently waited. My box turned up within a couple of days, so opened thinking no more noisey exhaust and there was the incorrect exhaust.

They had sent me a 3.0 salloon model. I rang them up to find they had already finnished for the day. Rang them again in the morning and got a very nice chap who asked me to e-mail my problem so I did. Got a very nice reply stating they were sorry and they would arrange collection and ship the correct one.

It arrived this morning and guess what, its exactly the same one. Ive e-mailed them again and got a reply saying that it was teh right one and it does the same thing. I replied saying no its not the same its the wrong shape and sent a photo along with the correct part number and another photo. They replied saying its their website thats incorrect, however they will refund me when the incorrect part gets back to Germany and they cannot supply the correct part.

I questioned that they couldnt supply it and they stated they dont do the cylindrical silencer only the square one that goes on a saloon. Now got to wait for 7 days to get my money back..........poor service

Just goes to show, just cause the photo shows you the correct part, dont mean your going to get it!!! 

Reminds me of a dating site I once tried.

[Marks DTM Calib]

a round or square shape silencer will fit, the key difference is the hanger position and pipe entry angle.

Even Vx changed between silencer shapes during production

[tidla]

Well after singing their praises for the last twelve months my opinions on eternal car has completly changed.

I ordered my new central silencer online over a week ago. I carefully checked all the photos and ensured I had picked the correct model, then patiently waited. My box turned up within a couple of days, so opened thinking no more noisey exhaust and there was the incorrect exhaust.

They had sent me a 3.0 salloon model. I rang them up to find they had already finnished for the day. Rang them again in the morning and got a very nice chap who asked me to e-mail my problem so I did. Got a very nice reply stating they were sorry and they would arrange collection and ship the correct one.

It arrived this morning and guess what, its exactly the same one. Ive e-mailed them again and got a reply saying that it was teh right one and it does the same thing. I replied saying no its not the same its the wrong shape and sent a photo along with the correct part number and another photo. They replied saying its their website thats incorrect, however they will refund me when the incorrect part gets back to Germany and they cannot supply the correct part.

I questioned that they couldnt supply it and they stated they dont do the cylindrical silencer only the square one that goes on a saloon. Now got to wait for 7 days to get my money back..........poor service

Just goes to show, just cause the photo shows you the correct part, dont mean your going to get it!!! 

Reminds me of a dating site I once tried.

exhausting work was it. baffled where the good looks had gone.did you get the silent treatment or a muffled response?

[Teebee]

The Bosal I had fitted on my elite looked nothing like the OEM that came off but as Mark says all the joints and hangers lined up so it fitted OK.

[PhilRich]

Well after singing their praises for the last twelve months my opinions on eternal car has completly changed.

I ordered my new central silencer online over a week ago. I carefully checked all the photos and ensured I had picked the correct model, then patiently waited. My box turned up within a couple of days, so opened thinking no more noisey exhaust and there was the incorrect exhaust.

They had sent me a 3.0 salloon model. I rang them up to find they had already finnished for the day. Rang them again in the morning and got a very nice chap who asked me to e-mail my problem so I did. Got a very nice reply stating they were sorry and they would arrange collection and ship the correct one.

It arrived this morning and guess what, its exactly the same one. Ive e-mailed them again and got a reply saying that it was teh right one and it does the same thing. I replied saying no its not the same its the wrong shape and sent a photo along with the correct part number and another photo. They replied saying its their website thats incorrect, however they will refund me when the incorrect part gets back to Germany and they cannot supply the correct part.

I questioned that they couldnt supply it and they stated they dont do the cylindrical silencer only the square one that goes on a saloon. Now got to wait for 7 days to get my money back..........poor service

Just goes to show, just cause the photo shows you the correct part, dont mean your going to get it!!! 

Reminds me of a dating site I once tried.

exhausting work was it. baffled where the good looks had gone.did you get the silent treatment or a muffled response?

[/highlight]




Groan! The poor lad must be fuming! I bet he's loaded his gun & looking for the silencer as we speak!

[SJKOO01]

They replied saying its their website thats incorrect, however they will refund me when the incorrect part gets back to Germany and they cannot supply the correct part.

Think you'll find that that if you were to go to Trading Standards they would support you.

Sounds like the company are delaying the refund to you illegally.
As in this case the customer and supplier (youself and Eternal Car) the contract is between just you two.  You bought the part from "Eternal car" being the supplier is responsible for supplying the correct part, and if you have sent back the part, then they should have refunded you.  Once they have it back, it would be their responsibility to claim their money back from their supplier, even if it's the HQ of the company.

Even if External Car is acting as the agent for the head company, it is still them that supplied you the part, so once they have it back, they are legally responsible to then refund you.  And not use the "it's got to get returned to the manufacturing company before we can refund you" excuse

[Jinglemaster2]

....the key difference is the hanger position and pipe entry angle.

I found the entry angle is critical. Oh hang on, still thinking about Kate Silverton. My mistake.

[tidla]