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Author Topic: VW Phaeton - Long Life Servicing  (Read 2096 times)

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pscocoa

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VW Phaeton - Long Life Servicing
« on: 20 April 2011, 18:23:02 »

I was looking forward to 2 years without servicing - not the case.

Even if you use the car only for long distances you have to use it regularly for long life servicing to work. I use it irregularly for long distances - oil quality sensor has kicked up a fuss and is insisting oil is now changed!!

It needs 10 Litres of oil so will be an expensive visit tomorrow to VW dealer as it has to be done by them for warranty etc.
 
Only 8500 motoway miles on clock at 16 months from new. I am advised to have it reset to time and distance - 12000 miles or 1 year in view of irregular use (Omega does all the intermediate short distance stuff)
« Last Edit: 20 April 2011, 18:23:59 by pscocoa »
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Jimbob

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Re: VW Phaeton - Long Life Servicing
« Reply #1 on: 20 April 2011, 20:09:35 »

Was talking to a bloke at work about his, which he loves....

Except used kwikfit for tyres and tracking 6 months ago.....

they damaged the car on the tracking ramps, so paid out several thousand to sort that...

then last week he noticed his tyres were worn down again...

So checked them out, Kwikfit fitted what they advised, and only listed one type of tyre as suitable.
He spoke to Bridgestone about the wear who told him the tyres fitted were designed for ferrari's!

Back on to kwik fit, who after passing pillar to post eventually fitted him the correct tyres, at half price, so not a bad result.

Marks DTM Calib

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Re: VW Phaeton - Long Life Servicing
« Reply #2 on: 20 April 2011, 22:01:45 »

Nothing out there will last with 2 year servicing....no matter what the driving style and oil.
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Shimmy

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Re: VW Phaeton - Long Life Servicing
« Reply #3 on: 20 April 2011, 22:10:02 »

iirc a lot of porsche's now have similar long service intervals, I'd still stick to yearly though.
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mrgreen

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Re: VW Phaeton - Long Life Servicing
« Reply #4 on: 21 April 2011, 20:22:52 »

servicing huh! personally i think this is where the dealers make most of thier money my wifes polo in for a service nothing done apart from the oil and filters and m.o.t €390 for what i ask did a group get around it and bless it for an hour or so?
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pscocoa

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Re: VW Phaeton - Long Life Servicing
« Reply #5 on: 21 April 2011, 22:37:26 »

20000 mile service done today and changed from long life service setting to time and distance, 9 litres oil, filter and environmental charge (presumably to get rid of used oil) plus labour came to £245 including VAT. Shame its only done 8500 now but not too bad given the spec of car.
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YZ250

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Re: VW Phaeton - Long Life Servicing
« Reply #6 on: 22 April 2011, 08:01:42 »

Quote
Nothing out there will last with 2 year servicing....no matter what the driving style and oil.

Yep, totally agree with this. It's not usually the original owner that gets the problems, it's the poor sod that buys it off them. My mates Audi TDi has just let go big style after long life oil changes. Sludge built up around the cam followers and they gradually ate themselves. He had to buy a reconditioned cylinder head and complete top end because of the damage done. He did all of the repair work himself and it still cost him about £1800.
He now tells everyone on the VAG forum not to do long life oil changes but many just will not listen.   ::) ::) :y

Regards
Alan
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pscocoa

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Re: VW Phaeton - Long Life Servicing
« Reply #7 on: 22 April 2011, 08:23:23 »

When I was in the VW dealer yesterday - the reception people were telling a guy that he was on a fixed price VW service plan and therefore he could go on time and distance and get a service every year with no additional cost - they explained on long life he might only get one service. They did their best to make it clear but he insisted on staying on Long Life.
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feeutfo

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Re: VW Phaeton - Long Life Servicing
« Reply #8 on: 22 April 2011, 09:00:19 »

Is the warranty worth the expense of dealer servicing? Depends if it goes wrong I guess and the warranty claim outweighs the servicing cost...?

Seems to me the warranty only exists so they can shaft customers for their labour rate. As I understand it, possibly wrongly, that the work must be carried put by merely a competent person.

There a guy round here is/was Vw head mechanic( covers the county) but works for himself. I wonder if he can get a stamp? Used him for our polo cutting keys and programming etc....
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pscocoa

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Re: VW Phaeton - Long Life Servicing
« Reply #9 on: 22 April 2011, 09:34:07 »

I would not take the risk within warranty obviously - apparently they allow up to 1000 miles with service light on - what data the car gives then when they plug in the VAG thing I have no idea. But it seems all the data is stored by VW - for example when I contacted the local dealer for first time - he asked for reg number and told me car was on Long Life.

It is like insurance I suppose - give em  half a chance to avoid paying out a claim and they will take it.

Having said that VW Camberley were extremely professional in attention to customer etc - but of course I have paid a fairly high price for not a lot of work, which included a car wash and sort of valet and they took me to station and picked me up later.

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