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Author Topic: Nokia N96 White screen  (Read 1326 times)

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Del Boy

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Nokia N96 White screen
« on: 04 November 2009, 17:54:28 »
My son has a Nokia N96, he put it on charge last night and he woke up this morning and it had just a white screen on it. Took battery out left it for a while still the same have to hold the on button for about 10 secs before anything happens, then it just goes back to the white screen.

Any ideas?
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STMO999

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Re: Nokia N96 White screen
« Reply #1 on: 04 November 2009, 18:57:46 »
Hammer!
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Tonka.

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Re: Nokia N96 White screen
« Reply #2 on: 04 November 2009, 19:01:06 »
If you have a memory card, try booting up without the memory card.

Try the three finger reset, it is '*', '3' and the 'multimedia' button.

If that doesn't work then try reinstalling the firmware with Nokia Software Updater.

If that doesn't work then your only course of action is to take the phone to your nearest Nokia Care Point.  ;) :y
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KillerWatt

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Re: Nokia N96 White screen
« Reply #3 on: 04 November 2009, 19:02:23 »
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Any ideas?
Corrupt firmware.

Dunno about Nokia, but SE have a back door that puts the handset in to "flash" mode so the firmware can be restored by the home user rather than it being sent off for repair.

Check the Nokia website to see if they ley their users do the same.
If not, off to a repair centre you go.
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Del Boy

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Re: Nokia N96 White screen
« Reply #4 on: 04 November 2009, 19:06:12 »
Will ring him and tell him to try the reset thing, will also get him to try the firmware install if that has no effect.
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Del Boy

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Re: Nokia N96 White screen
« Reply #5 on: 04 November 2009, 19:25:38 »
He's doing the firmware update no joy with the reset thing  :(
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STMO999

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Re: Nokia N96 White screen
« Reply #6 on: 04 November 2009, 19:28:34 »
Hammer!
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Del Boy

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Re: Nokia N96 White screen
« Reply #7 on: 04 November 2009, 19:50:21 »
Thats what it does bloody need. Won't even pick the phone up on the firmware update app so looks like it's off for repair.
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cem_devecioglu

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Re: Nokia N96 White screen
« Reply #8 on: 04 November 2009, 20:17:12 »
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Hammer!

 ;D ;D :y
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pscocoa

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Re: Nokia N96 White screen
« Reply #9 on: 04 November 2009, 21:37:04 »
Quote
If you have a memory card, try booting up without the memory card.

Try the three finger reset, it is '*', '3' and the 'multimedia' button.

If that doesn't work then try reinstalling the firmware with Nokia Software Updater.

If that doesn't work then your only course of action is to take the phone to your nearest Nokia Care Point.  ;) :y


This is the post to follow to cure problem - as per Nokia forum
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TheBoy

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Re: Nokia N96 White screen
« Reply #10 on: 04 November 2009, 21:38:30 »
Its a Nokia N9x series, you didn't expect it to:

a) work

b) if a) is, then work for long
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feeutfo

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Re: Nokia N96 White screen
« Reply #11 on: 04 November 2009, 21:56:48 »
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Its a Nokia N9x series, you didn't expect it to:

a) work

b) if a) is, then work for long
(sigh)
No point asking you to comment on the up coming N900 smartphone? Maumo operating system, lynux based.

(quiet everyone, shhh, this should be good. ;) ,snigger :-) )
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Stevie-blunder

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Re: Nokia N96 White screen
« Reply #12 on: 04 November 2009, 22:00:18 »
My n70 did same, ended up upgrading to a Samsung  :y
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TheBoy

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Re: Nokia N96 White screen
« Reply #13 on: 04 November 2009, 22:07:42 »
Quote
Quote
Its a Nokia N9x series, you didn't expect it to:

a) work

b) if a) is, then work for long
(sigh)
No point asking you to comment on the up coming N900 smartphone? Maumo operating system, lynux based.

(quiet everyone, shhh, this should be good. ;) ,snigger :-) )
not playing today. Too busy.

I've just accidentally uninstalled antivirus across all machines on a network, and the bloody thing won't reinstall at the moment  >:(
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tunnie

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Re: Nokia N96 White screen
« Reply #14 on: 04 November 2009, 22:17:52 »
Quote
Quote
Quote
Its a Nokia N9x series, you didn't expect it to:

a) work

b) if a) is, then work for long
(sigh)
No point asking you to comment on the up coming N900 smartphone? Maumo operating system, lynux based.

(quiet everyone, shhh, this should be good. ;) ,snigger :-) )
not playing today. Too busy.

I've just accidentally uninstalled antivirus across all machines on a network, and the bloody thing won't reinstall at the moment  >:(

If Sophos, you did not un-install it via the Enterprise console did you?
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