Omega Owners Forum
Chat Area => General Car Chat => Topic started by: tunnie on 09 April 2016, 12:58:29
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Only time I use garages is for tyres, I was given a 'booked' slot at 10:45 today. Turned up, sorry really busy, just had 2 cars come in.
But I had a booked slot, you knew I was coming? Yes sir but we did not expect to be this busy this morning. ::)
Come back at 12:30 I'm told, which I've done. I'm sitting in the waiting room for last 30 mins. Have they touched my car? Nope! >:(
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Perhaps its just me, but given those circumstances I would have walked out with a rude comment about them losing the sale. :y
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Booked through black circles, already paid for. If I had not pre-paid, I would be!
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Perhaps its just me, but given those circumstances I would have walked out with a rude comment about them losing the sale. :y
Complain to whoever you booked it with... They should refund a goodwill gesture from the fitting fee ;)
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When I used to go to Kwikfit Fit at the weekend, all the guys in overalls would be trying to ignore the people who walked in, hoping they'd go away. Too busy.
Go back on a Monday morning and they'd be all over you like a rash.
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Perhaps its just me, but given those circumstances I would have walked out with a rude comment about them losing the sale. :y
Complain to whoever you booked it with... They should refund a goodwill gesture from the fitting fee ;)
Yeah. That's a good shout :y
When I used to go to Kwikfit Fit at the weekend, all the guys in overalls would be trying to ignore the people who walked in, hoping they'd go away. Too busy.
Go back on a Monday morning and they'd be all over you like a rash.
Sadly no longer do shifts, so can't do that. :(
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I would have definitely taken my business elsewhere , hope you asked for some kind of compensation for the inconvenience.
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This is the problem with getting a 3rd party to fit your cheap internet tyres.
Youve effectively done them out of a sale and are 'using' them. You will be bottom of the priority list.
I used black circles once, saw the attitude at the local place to fit them and thought never again. Likes of tyres on the drive are just marginally more expensive, but much easier.
Get it all done while your sat at work with no hassle.
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From reading elsewhere this seems to be quite a common occurrence-at other outlets too-even down to "Sorry sir we've not received a booking"although the tyres are sat there!Of course it shouldn't be this way,but sadly it is.As Jimbob says effectively you've done them out of whatever mark-up they have on the tyres so you're at the bottom of the food chain to them.
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Only time I use garages is for tyres, I was given a 'booked' slot at 10:45 today. Turned up, sorry really busy, just had 2 cars come in.
But I had a booked slot, you knew I was coming? Yes sir but we did not expect to be this busy this morning. ::)
Come back at 12:30 I'm told, which I've done. I'm sitting in the waiting room for last 30 mins. Have they touched my car? Nope! >:(
Unprofessional. :-\
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Tunnie,
Complain big time IMO. This garage, along with all others in the scheme, know what they have let themselves in for . So why put you to the back of the queue ? You were given a time slot & that was not held to >:( >:(
This has put off any chance of me buying tyres through them for the future.
I would be requiring some sort of compo from BC themselves as very poor unprofessional service from their fitting agent IMO
. . . not impressed at all
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I think if you live down here in the Sarf...you have got to expect shite service,we experience it constantly and have been let down on numerous occasions by the large and the small companies.I was told by one guy who we were trying to arrange a gas hob fitting and also to cap of a gas pipe... that he would come and cap the pipe but he doesn't do gas hobs....er really?
So we arranged last Friday through Curries to have the hob fitted through a service provider called Knowhow,and was given a time slot from 4PM until 8PM and guess what? at just after 6PM they cancelled saying that the fitter had been called back to a previous job as they had a gas leak....bearing in mind that we had paid £90 for the fitting plus another charge for disposing of the old hob and £150 for the new hob. I am getting so pissed with the service in this country as whenever you need a large item delivered you have to wait in all day and then when it arrives you have either carry it from the kerbside or lump it upstairs yourself as with a recliner that was dumped on our door step recently with the comment that it was to do with H&S that they couldn't take it upstairs.Good thing that I've got a decent sack barrow and I'm still pretty strong,which won't always be, customer service...what's that then?
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What am I missing here? You used a third party internet 'service' to arrange something at a local company. Why not just start there and save yourself some grief? Tyres are an everyday part available from dozens of local suppliers.
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Ring Blackcircles and kick off. Blackcircles are the customer as far as the garage is concerned, but the garages often overlook the fact that you chose to go there and that how they treat you depends on you reusing them or not...
Never use that garage again and leave a shitty review when the opportunity presents itself.
Blackcircles do say to arrive 15mins before slot time. Never had an issue with them but I already had a good relationship with one garage on they're list, so stuck with it... they do all my MoTs.
That said, that garages attitude is starting to slip, so may well look elsewhere, which ius why I switched to Asda tyres. One glitch with that booking, but Helfrods didn't turn me away... advised of a possible wait, but was still out reasonably close to the slot time under the circumstances.
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only ever used two garages near me for blackcircle tyres and both times I arrived and was dealt with straight away. last time i was in the owner pulled a chap off another car and got him working on mine straight away. Even asked what nm i want the bolts done up to. no air gun in sight :y
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Best advise I can offer,and the policy I work to ,is never pay for a service until you have received it.
Might end up paying a few quid ott but the willingness to get the job done properly before you pay focuses the mind.
How my business works and our service rarely gets questioned
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Booked through black circles, already paid for. If I had not pre-paid, I would be!
Ahh, yes they are not making much on the deal, so you are low on the totem pole. For interest, I buy my tyres on line, and know two or three garages/tyre shops close to me who will fit for £10 a corner. Worth ringing round to check with the smaller places. :y
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My son's place is Universal Tyres in Staines and I always get there half an hour before they open,because as soon as they open the bays there's a queue and that's a constant whichever day you go there, and his guys are on the go until closing.I don't get any better treatment there as I would with a local company other than I get my tyres at cost,so to a point I don't mind waiting for an hour to get my tyres fitted but I feel sorry for the regular punters who have got stuff to do but have to put everything on hold while the organised chaos goes on around them ::)
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This why you need to use your local tyre place and build up a relationship with them. My local place will always match the interweb if he can anyway, plus I can call in with a puncture & more often than not they'll sort it sooner rather than later ....... advantage of shift though is that I can go in Mon to Fri
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I go too my usual tyre place, chose my tyres, then get told "go and make the tea, and there's the machines, you know how to fit tyres, crack on :)" :y
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Thanks for comments all, I'll leave a crappy review on Black Circles and go from there. :)
What am I missing here? You used a third party internet 'service' to arrange something at a local company. Why not just start there and save yourself some grief? Tyres are an everyday part available from dozens of local suppliers.
Because the ones I wanted, were not available through them. :y
Booked through black circles, already paid for. If I had not pre-paid, I would be!
Ahh, yes they are not making much on the deal, so you are low on the totem pole. For interest, I buy my tyres on line, and know two or three garages/tyre shops close to me who will fit for £10 a corner. Worth ringing round to check with the smaller places. :y
Yeah I was almost going to do that, but the price including fitting and balancing was really good if I did it in one go.
I used a different place to re-pair a puncture on the 2.2, they were very good. However not on Black Circles list, which probably says it all ::)
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This why you need to use your local tyre place and build up a relationship with them. My local place will always match the interweb if he can anyway, plus I can call in with a puncture & more often than not they'll sort it sooner rather than later ....... advantage of shift though is that I can go in Mon to Fri
Buying tyres is such a rare thing for me, so it's difficult to do so. Tyres coming off the 3.2 were fitted when I bought, it 4 years ago.
Same can be said of the 2.2, had tyres on that for years now.
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This why you need to use your local tyre place and build up a relationship with them. My local place will always match the interweb if he can anyway, plus I can call in with a puncture & more often than not they'll sort it sooner rather than later ....... advantage of shift though is that I can go in Mon to Fri
Buying tyres is such a rare thing for me, so it's difficult to do so. Tyres coming off the 3.2 were fitted when I bought, it 4 years ago.
Same can be said of the 2.2, had tyres on that for years now.
Your cars will see more use now though ;)
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This why you need to use your local tyre place and build up a relationship with them. My local place will always match the interweb if he can anyway, plus I can call in with a puncture & more often than not they'll sort it sooner rather than later ....... advantage of shift though is that I can go in Mon to Fri
Buying tyres is such a rare thing for me, so it's difficult to do so. Tyres coming off the 3.2 were fitted when I bought, it 4 years ago.
Same can be said of the 2.2, had tyres on that for years now.
Your cars will see more use now though ;)
More use? Absolutely. :y
More miles.... not so sure. :-\
3.2 is the main family motor now, I used to switch the baby seat between 2.2 and 3.2, now I just don't bother. Prefer the 3.2 ::)
Still reckon it will be 2-3 years at least before 3.2 needs new rubber.
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This why you need to use your local tyre place and build up a relationship with them. My local place will always match the interweb if he can anyway, plus I can call in with a puncture & more often than not they'll sort it sooner rather than later ....... advantage of shift though is that I can go in Mon to Fri
Buying tyres is such a rare thing for me, so it's difficult to do so. Tyres coming off the 3.2 were fitted when I bought, it 4 years ago.
Same can be said of the 2.2, had tyres on that for years now.
Your cars will see more use now though ;)
More use? Absolutely. :y
More miles.... not so sure. :-\
3.2 is the main family motor now, I used to switch the baby seat between 2.2 and 3.2, now I just don't bother. Prefer the 3.2 ::)
Still reckon it will be 2-3 years at least before 3.2 needs new rubber.
You'll be doing more days out soon though ;)
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True :) - Off down the coast next month.
Had email from Black Circles not long ago, feedback left. :-X
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I've never had a problem with BlackCircles, but the place I use is an "under the arches" mechanic who doesn't sell his own tyres so probably chooses to do the Blackcircles business as a sideline. Always downs tools and fits my tyres when I pitch up.
Was the place you used on the A30 perchance?
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No, Hawley near Farnborough.
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Ahh, OK. Might want to try STS on the A30 next time.. Or the backstreet guy I use is on Sankey lane in Fleet. :y
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I'd pick up the phone and complain. I know that's an alien concept anyone born after 1980, but you'll get a better response than email or leaving a bad review, as its more difficult for them to ignore it.
Additionally, on top of any goodwill gesture/voucher, it will likely remove that garage from their list, so others won't hit the same issue.
Personally, I've never had any issue with BC fitters, once back when I had Tractor they took 30mins to do one tyre, most of that was due to starting late, but could accept that (despite the fact I was at work ::)). They have recently opened their own branded/franchised fitting centre at Tesco near work, which I've used once. Turned up 10 mins early as requested, went in at appointment time, about 25mins later I was driving back to the office car park with a pair of boots on the back.
I do tend to use fatty in town when I can though. Partly to support local Brakkers businesses, but also he then becomes "responsible" for the tyre throughout its life, so when it sheds a weight, or if the rim starts to leak, he'll sort it. He will, like any independent tyre place, match any online fitted price when presented with evidence of that price. Downside is he sometimes needs 2 attempts to balance them... ...though that hasn't happened for a while as he's learnt that the Omega seems fussy on balancing, which I always remind him about anyway.
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which I always remind him about anyway.
I'm sure you do ;D ;D
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
Not funny.
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
Not funny.
Oh, I think you'll find it is. ;D
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
Not funny.
Oh, I think you'll find it is. ;D
After all this time, I'm over it, so you can't wind me up. But it ain't funny. It never was.
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I see cars with a hundred cuddly toys on both the front and rear shelves driving around, I doubt they remove them for the MOT and, probably, just get a word to the wise after the test. So you're right, it's not funny, it's over-zealous shite.
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I see cars with a hundred cuddly toys on both the front and rear shelves driving around, I doubt they remove them for the MOT and, probably, just get a word to the wise after the test. So you're right, it's not funny, it's over-zealous shite.
The evening following that "incident", I was watching one of those pikey coop chase shows, and they had so many gonks shoved all over the windscreen, and I get an MOT refusal for one poxy air freshener that barely dangled from the mirror due to the angle the autodip mirrors force it into.
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I see cars with a hundred cuddly toys on both the front and rear shelves driving around, I doubt they remove them for the MOT and, probably, just get a word to the wise after the test. So you're right, it's not funny, it's over-zealous shite.
The evening following that "incident", I was watching one of those pikey coop chase shows, and they had so many gonks shoved all over the windscreen, and I get an MOT refusal for one poxy air freshener that barely dangled from the mirror due to the angle the autodip mirrors force it into.
Surely the pillock realised that you'd just remove it and get a free re-test? Or was it part of playing the percentage of failures they're expected to get? :-\
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I see cars with a hundred cuddly toys on both the front and rear shelves driving around, I doubt they remove them for the MOT and, probably, just get a word to the wise after the test. So you're right, it's not funny, it's over-zealous shite.
The evening following that "incident", I was watching one of those pikey coop chase shows, and they had so many gonks shoved all over the windscreen, and I get an MOT refusal for one poxy air freshener that barely dangled from the mirror due to the angle the autodip mirrors force it into.
Surely the pillock realised that you'd just remove it and get a free re-test? Or was it part of playing the percentage of failures they're expected to get? :-\
He'd already retested and passed it before I got there, so it was a combo of him trying to be amusing and his figures....
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I see cars with a hundred cuddly toys on both the front and rear shelves driving around, I doubt they remove them for the MOT and, probably, just get a word to the wise after the test. So you're right, it's not funny, it's over-zealous shite.
The evening following that "incident", I was watching one of those pikey coop chase shows, and they had so many gonks shoved all over the windscreen, and I get an MOT refusal for one poxy air freshener that barely dangled from the mirror due to the angle the autodip mirrors force it into.
Surely the pillock realised that you'd just remove it and get a free re-test? Or was it part of playing the percentage of failures they're expected to get? :-\
He'd already retested and passed it before I got there, so it was a combo of him trying to be amusing and his figures....
Well.....I've posted about our cars needing the headlights adjusted, which they don't, but he's done it anyway (he says).........same thing.
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
Not funny.
Oh, I think you'll find it is. ;D
After all this time, I'm over it, so you can't wind me up. But it ain't funny. It never was.
Oh Yes it Was!!!!
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Oh Yes it Was!!!!
;D ;D ;D
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
Not funny.
Oh, I think you'll find it is. ;D
After all this time, I'm over it, so you can't wind me up. But it ain't funny. It never was.
Oh Yes it Was!!!!
17467
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camskills.co.uk for cheap tyres. Get em fitted locally as suggested by others. The challenge I face is finding someone local who can be trusted not to treat an immaculate alloy wheel like a never washed steely off a van and yet not charge the earth either ::)
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which I always remind him about anyway.
I'm sure you do ;D ;D
Makes the occasional dangly incident a fair exchange ;D
Not funny.
Oh, I think you'll find it is. ;D
After all this time, I'm over it, so you can't wind me up. But it ain't funny. It never was.
Oh Yes it Was!!!!
17467
Somebody obviously isn't over it :-X ::) :D
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Returning to the original theme of time wasting tyre changers, and having failed again to change my own tyres, I revert to my earlier solution. Every car I buy comes with 5 wheels, including the spare; each car I scrap with four, with my 4 worst tyres on them. Now I possess 20 or so spare wheels. I deliver 4 wheels to my tyre shop, and collect them a couple of days later fitted with new tyres.