Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: Andy B on 06 December 2011, 11:55:33

Title: how long would you wait
Post by: Andy B on 06 December 2011, 11:55:33
 .......... for something you ordered & paid for via PayPal on the evening of the 21st of November ie a fortnight ago yesterday?
I phoned last Monday to ask where it was. His reply was that he'd have thought I should've got them by now, he'll send it again. On friday I phoned again as they'd still not arrived. He reckoned they'd been sent Tues or Wed. Today's post has arrived & still nothing.
When would you raise a problem with PayPal?
I ordered these (http://autotools247.com/product/VS0456/Spring+Lock+Air+Conditioning+Coupling+Tool+Set+4pc+-+Vauxhall%2FOpel), they're only £10 but I wanted the bloody things to do a job while I was off work.  >:( >:(
Title: Re: how long would you wait
Post by: Dishevelled Den on 06 December 2011, 12:02:50
I wouldn't be waiting too much longer Andy as there seems to be some right Herbert’s selling on eBay - I hate this sort of thing.

As a very sagacious individual once said, "It does me bastid crust in!”

Although is there not a period of time you have to wait before raising a dispute?  42 days springs to mind - although I may be wrong on that.
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 12:24:49
I wouldn't be waiting too much longer Andy as there seems to be some right Herbert’s selling on eBay - I hate this sort of thing.

As a very sagacious individual once said, "It does me bastid crust in!”

Although is there not a period of time you have to wait before raising a dispute?  42 days springs to mind - although I may be wrong on that.

I've text him to say, that if not not here by the end of the week I'll raise a dispute with PayPal. See if that gets a responce!  :y

I had a quick look at PayPal's site but was none the wiser ......  :-\
Title: Re: how long would you wait
Post by: fiend61 on 06 December 2011, 12:30:33
raise a dispute with ebay andy then escalate it to a claim straight away then it will automatically go to paypal  :y
Title: Re: how long would you wait
Post by: Jimbob on 06 December 2011, 12:44:07
as royal mail state 28 days before anything is officially lost...I would say that is the time you must wait.

I wouldnt refund before that point, and the paypal claim system takes long enough that the wait can be forced on you.

From local sources, royal mail already have a christmas backlog too, which wont help.
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 13:07:45
as royal mail state 28 days before anything is officially lost...I would say that is the time you must wait.

.....

OK. It does p you off though when you buy stuff and it doesn't turn up  >:(
Title: Re: how long would you wait
Post by: Dishevelled Den on 06 December 2011, 13:34:19
I wouldn't be waiting too much longer Andy as there seems to be some right Herbert’s selling on eBay - I hate this sort of thing.

As a very sagacious individual once said, "It does me bastid crust in!”

Although is there not a period of time you have to wait before raising a dispute?  42 days springs to mind - although I may be wrong on that.

I've text him to say, that if not not here by the end of the week I'll raise a dispute with PayPal. See if that gets a responce!  :y

I had a quick look at PayPal's site but was none the wiser ......  :-\


Strike that 42 days Andy - here's something that may help;


If the seller hasn't made things right, contact us so that we can help. You can open a case 3 days after the estimated delivery date of an item or 7 days after of making payment if you weren't given an estimated delivery date. A case has to be submitted within 45 days from the date of payment.

From:http://pages.ebay.co.uk/help/buy/item-not-received.html
Title: Re: how long would you wait
Post by: aaronjb on 06 December 2011, 13:44:52
How did he send it, Andy?

I sent something by "Parcel Post" (RM) recently - it took nearly four weeks to arrive  :-\ (By which time I'd already refunded the guy, naturally, bah  ::))
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 13:55:24
How did he send it, Andy?

 .....

Pass  :-\
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 13:58:04
I wouldn't be waiting too much longer Andy as there seems to be some right Herbert’s selling on eBay - I hate this sort of thing.

As a very sagacious individual once said, "It does me bastid crust in!”

Although is there not a period of time you have to wait before raising a dispute?  42 days springs to mind - although I may be wrong on that.

I've text him to say, that if not not here by the end of the week I'll raise a dispute with PayPal. See if that gets a responce!  :y

I had a quick look at PayPal's site but was none the wiser ......  :-\


Strike that 42 days Andy - here's something that may help;


If the seller hasn't made things right, contact us so that we can help. You can open a case 3 days after the estimated delivery date of an item or 7 days after of making payment if you weren't given an estimated delivery date. A case has to be submitted within 45 days from the date of payment.

From:http://pages.ebay.co.uk/help/buy/item-not-received.html

Thanks Den, but it wasn't bought from eBay - just paid for via PayPal.


Just had a reply by text to say that he's now sent two out, plaese confirm your address. He sent me a confirmation email which showed my address & a contact number.  ??? ???
Title: Re: how long would you wait
Post by: Dishevelled Den on 06 December 2011, 14:11:43


Thanks Den, but it wasn't bought from eBay - just paid for via PayPal.


Just had a reply by text to say that he's now sent two out, plaese confirm your address. He sent me a confirmation email which showed my address & a contact number.  ??? ???


 ;D You couldn't make it up.

The procedures for non-eBay transactions are slightly different;


Step 1 - Open dispute right away

You can open a dispute  You have 45 days from the payment date to open a dispute. Common reasons for opening a dispute include:

•You paid for an item but haven't received it and the seller is uncooperative or nonresponsive.
•You received an item that was significantly different from how it was described.


Click the Report a Problem button in the Resolution Centre to open a dispute. Then, provide more information about the issue and post a message to the seller.


From: http://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationBuyerFileDispute
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 17:54:17


Thanks Den, but it wasn't bought from eBay - just paid for via PayPal.


Just had a reply by text to say that he's now sent two out, plaese confirm your address. He sent me a confirmation email which showed my address & a contact number.  ??? ???


 ;D You couldn't make it up.

The procedures for non-eBay transactions are slightly different;


Step 1 - Open dispute right away

You can open a dispute  You have 45 days from the payment date to open a dispute. Common reasons for opening a dispute include:

•You paid for an item but haven't received it and the seller is uncooperative or nonresponsive.
•You received an item that was significantly different from how it was described.


Click the Report a Problem button in the Resolution Centre to open a dispute. Then, provide more information about the issue and post a message to the seller.


From: http://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationBuyerFileDispute

Thanks for looking Den  :y :y
Title: Re: how long would you wait
Post by: paul.lovejoy on 06 December 2011, 21:10:10
i generally give them 7 days past thier estimated delivery date then raise a dispute but ebay give the seller a further 7-14 days i think to sort things out before you can go staright to a claim even with paypal i still use either my visa or visa debit card so i am covered by visa as well as paypal/ebay etc i never vtransfer funds straight from my bank account :y
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 23:10:36
.....
 even with paypal i still use either my visa or visa debit card so i am covered by visa as well as paypal/ebay etc i never vtransfer funds straight from my bank account :y

Same here, my PayPal is via my credit card. As I gave him a dead line, I'll give him till this Friday evening when I get home from work & raise a dispute if there's been nothing through the letter box earlier in the day.
It's less than £10, so no great loss if they never arrive - it's the principle!  ;) ;) ;) :y
Title: Re: how long would you wait
Post by: Amigo on 06 December 2011, 23:16:39
Last couple of bits i bought have taken longer than usual. Seems my payments need two weeks to clear after all these years.

  Check your paypal & bank a/cs to what's come out.
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 23:17:44
.....
  Check your paypal & bank a/cs to what's come out.

Will do  :y :y
Title: Re: how long would you wait
Post by: fiend61 on 06 December 2011, 23:20:15
Quote
It's less than £10, so no great loss if they never arrive - it's the principle

yes its the principle  but £10 is £10 and i for one hate being ripped off £1 or £100 its still the same  >:(  if they get away with your £10 how many others are they getting away with  >:(
Title: Re: how long would you wait
Post by: Andy B on 06 December 2011, 23:24:16
Quote
It's less than £10, so no great loss if they never arrive - it's the principle

yes its the principle  but £10 is £10 and i for one hate being ripped off £1 or £100 its still the same  >:(  if they get away with your £10 how many others are they getting away with  >:(

The thing is, I thought I'd ordered them with loads of time to do the job on her car while I was on rest days but I'll be back in work on Thurs for 5 days. Fortunately the job can wait.  ;)
Title: Re: how long would you wait
Post by: fiend61 on 07 December 2011, 00:06:02
 :y
Title: Re: how long would you wait
Post by: Andy B on 07 December 2011, 11:33:49
Looks like a kick up the harris by PayPal has at least had a reaction  ;) I raised a dispte this morning & recieved a message from Autotools247 asking if I wanted a refund. I'd have prefered the tools, but at least we're heading somewhere.
Title: Re: how long would you wait
Post by: Dishevelled Den on 07 December 2011, 15:47:32
Encouraging news Andy. :y
Title: Re: how long would you wait
Post by: Andy B on 07 December 2011, 17:02:30
Encouraging news Andy. :y

ironically they turned up this morning ..........  ::) ::) When I'd phoned him last Friday I asked when they (the 2nd lot) had been posted. He reckoned they'd been posted Tues or Wed, the post mark was Friday 2/11/11 ie he'll have posted them after I phoned.  >:(

I'll let him refund me, then tell him!  ;D ;D ;D Then I'll pay him again via PayPal, I never ever wanted something for nothing, just my goods in a reasonable time.  :y :y
Title: Re: how long would you wait
Post by: Dishevelled Den on 07 December 2011, 21:30:11
Result in the end. :y 

Although, why people resort to splinning yarns instead of just saying that they forgot to post, or whever, escapes me - there really are such a lot of gutless gets out there. :(
Title: Re: how long would you wait
Post by: paul.lovejoy on 08 December 2011, 13:58:36
good result shame it took a while :y
Title: Re: how long would you wait
Post by: Andy B on 08 December 2011, 17:31:49
He's taking his time in refunding me my money though, it's a good job I have the goods before I tell him he doesn't need to & reject the payment  ::) ::) ::)