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[Lazydocker]

I personally wouldn't even attempt to write letters of complaint to Halfords with them being such a large company as you'll just go round and round in circles with them and end up being back at square one. You'll just get messed about.
I agree that snap-on and the halfords range are pretty much the same thing but i've owned snap-on tools and they're definately stronger, you'd get a replacement straight away so i'd opt for them over halfords, but thats my personal opinion

Unfortunately though, Snap-off isn't really a viable option for the DIY mechanic due to price and the inability to pay on the drip like you can when in the trade

I actually find Mac give/gave better value for money, although they don't always have what you want when you want it

[Marks DTM Calib]

Beware the snap-on warranty to......its far from no quible and they often refund what you paid for it......and if thats ten years ago, its not enough to buy a replacement (had this twice now and hence i wont buy the over priced stuff anymore!)

[JamesV6CDX]

Had my Halfords torquewrence for 4+ years now, sitll works a treat!

[venom]

If the circlip failed and was the direct cause of failure of internal parts, then it should be covered surely? If it was me I would be getting Trading Standards involved

Well I phoned customer services & made your point across that it was the circlip that failed not the internals he agreed with me phoned the store to sort out a replacement which they did, credit where credit is due customer services where spot on shame the store wasn't as good.
Cheers for the suggestions lads

[jonny2112]

Good result mate. Well worth the phone call then, and as you say, credit where credits due. It'll be your turn to be 'smug' when you go into the store for the replacement 

[venom]

Good result mate. Well worth the phone call then, and as you say, credit where credits due. It'll be your turn to be 'smug' when you go into the store for the replacement 

Done it already but MR SMUG had today off 

[jonny2112]

Typical 

[Webby the Bear]

Good result 

[henryd]

Sounds like a bit of bastardness to me 

I'd, like others have suggested, write them a complaint letter threatening legal action and see how you get on.

Funny, someone mentioned Snap-on.............. i was speaking to my mate's dad at the weekend who said that Snap-on, laser (i think) nand halfords expert are basically all the same thing just undre different brands. Anybody agree with that?

Definitely not

[TheBoy]

Beware the snap-on warranty to......its far from no quible and they often refund what you paid for it......and if thats ten years ago, its not enough to buy a replacement (had this twice now and hence i wont buy the over priced stuff anymore!)

Indeed. I'm not a big fan.

The Snap-Off stuff is good, but doesn't usually justify the price.  The Hellfrauds stuff is pretty much as good, but at a price most can stomach esp if access to trade, or its on offer.

[Shackeng]

Good result mate. Well worth the phone call then, and as you say, credit where credits due. It'll be your turn to be 'smug' when you go into the store for the replacement 

Done it already but MR SMUG had today off 

He knew you were coming.

[omega3000]

If the circlip failed and was the direct cause of failure of internal parts, then it should be covered surely? If it was me I would be getting Trading Standards involved

Well I phoned customer services & made your point across that it was the circlip that failed not the internals he agreed with me phoned the store to sort out a replacement which they did, credit where credit is due customer services where spot on shame the store wasn't as good.
Cheers for the suggestions lads

I can see a trend of failures building , i bought a halfords proff ratchet set and the circlip of the smaller ratchet has failed also