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[paul.lovejoy]

bit of advice please and no not visit the sales manager with a base ball bat well not yet anyway

traded my van in with pentagon for a new one all done over the phone to the sheffield branch......coup[le of weeks before trade in i noticed a dent in the side of my van nothing serious could be pushed out rough quote £60-£70 apart from that pefect van 3 year old 10k miles etc

when i arrived to collect the van the new one was damaged two large scratches that were down one side which had been filled with wax in a poor attempt to disguise.

cut a long story short after a lot of BS i found a van identical in thier showroom and after some debate they rergistered it which took all day.

the deal was i got the new van on finance deposit was vat plus deliv charges etc after settling my trade in vans finance i should get cash back of around £1400 simples......

the cheque was not ready some excuse about the order form etc plus now they found a dent in my trade in van they need to establish a cost to deduct after much inspection by thier bodyshop mamnager they agreed that the £60-£70 was a fair estimate....result ...no they needed thier dent repair man to look at the van the following day so like a dummy as time was getting on i left with the new van with the promise that my cheque would be in the post

2 weeks later i am still waiting for them to agree the cost let alone issue me my cheque. heard all the excuses from they changed the dent company they use to he turned up but did not have the tools all desapite having thier own on site body shop and dent repair team ( saw the van whilst i was there)

i have sent several emails confirming the situation.

my own fault for leaving the showroom without my money but it was a long eventfull day...got to check monday if they have sttled the finance on the trade in van

any advice ie 7 day notice etc

[OOMV6]

In these cases, it is best to to start with a firm, but definate statement of what you expect.
Write a letter or email stating the facts to date, dates of delivery, deal struck at the time etc. clearly and concisely without all the unnecessary waffle. Don't bore them with the minituae of conversations you've had.
End by simply stating what you want.
E.g. "I expect a response in writing within X number of days of the date of this letter, with your proposal as to the value / cost of repair / cashback" or whatever the case may be. Do not makes threats of lawyers etc at this stage.
If the time you stipulate elapses without a response, send a registered letter, with first one enclosed, simply stating you expect a reply before X date. If it comes to it, and they receive a registered letter, they'll know you are not messing around. They know you want a reaction otherwise you would not have sent registered.

Good luck

[paul.lovejoy]

good advice thanks was getting myself a bit wound up with it all

will check with finance company ref if the agreement has been settled then get a letter of to them  deep breath

[paul.lovejoy]

oh deapest jo they have not settled the finance on the trade in van

the new van will be 14 days old could thier be some reason why they seem to be hanging it out ie do you loose certain rights after 14 days

[Lazydocker]

oh deapest jo they have not settled the finance on the trade in van

the new van will be 14 days old could thier be some reason why they seem to be hanging it out ie do you loose certain rights after 14 days

I assume you've made the finance company aware? They'll be looking for the monthly payment soon

Get on to the dealer ASAP. It needs sorting

[henryd]

Crikey,I hope the dealer isn't in trouble financially,We have just lost Ward Vauxhall here in Cornwall,two dealerships and forty odd people laid off

[Marks DTM Calib]

Its Pentagon Vx so the sales person and manager wont be old enough to evan have sat thier GCSE's yet....hence unable to add up or spell.....that will be the route cause! 

[Andy B]

Its Pentagon Vx so the sales person and manager wont be old enough to evan have sat thier GCSE's yet....hence unable to add up or spell.....that will be the route cause! 

Oh the irony!   

[paul.lovejoy]

  think they have an A level in B/S
its such a shame they are so far away

[Andy B]

Its Pentagon Vx so the sales person and manager wont be old enough to evan have sat thier GCSE's yet....hence unable to add up or spell.....that will be the route cause! 

Oh the irony!   
[/quote

Missed one  ............. wrong application though it was spelt correctly 

[STMO123]

Its Pentagon Vx so the sales person and manager wont be old enough to evan have sat thier GCSE's yet....hence unable to add up or spell.....that will be the route cause! 

Oh the irony! 
[/quote

Missed one  ............. wrong application though it was spelt correctly 

And added one too many. Nowt wrong with 'spell'

[Andy B]

Its Pentagon Vx so the sales person and manager wont be old enough to evan have sat thier GCSE's yet....hence unable to add up or spell.....that will be the route cause! 

Oh the irony! 
[/quote

Missed one  ............. wrong application though it was spelt correctly 

And added one too many. Nowt wrong with 'spell'

'spell' was highlighted just to bring attention to the fact I was comparing Mark's spelling to that of Pentagon ...... 

[STMO123]

You're far too clever for me mate. 

[paul.lovejoy]

lost me with irony..thought thats what wifey did to my shirts