Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[OOMV6]

Anyone genuinely inconvenienced by this cock up ought to keep evidence and submit a claim. Paul Lewis ,was on breakfast Tv this morning, off the BBC Money Box seems to think they will pay out. They may try and head off individual claims by giving a blanket one off payment of say £50 to every customer to stop individual claims. I bet right now they have a working party figuring out whats best. Hats off to them opening on Sunday, good start.

The thing is OOMV6, I think people are right to moan.  Bit of a difference from getting in a car and not being able to do financial transactions. Britain is a leader in all things Bank and technology. It isn't Uganda! They take enough money off everyone and should be able to offer an effective service. I worked in business where critical upgrades were done. There was always a fall back plan and the implications of "falling back" assessed. Without people"moaning" nothing would ever change.

True, agreed. And this is serious I know. It just strikes me that everywhere I turn there is somebody moaning about something .... and not doing anything constructive about it. I hear people moan to their mates about XYZ, but never to the party who should be receiving the complaint and has the ability to change something.

[D]

Well said OOMV6.

My old boss used to say. Don't come to me moaning about a problem, unless you have a workable answer as to how to fix it.

For what its worth, I am with Natwest and its all been good. I have been paid and everything has gone out as planned. However I can see the other side, especially when you are trying to pay for something like petrol or food or you daily shop and your debit card gets declined. I would be upset too. They seem to be doing the right thing by acknowledging the problem, setting up a helpline and opening earlier/on Sunday etc. A financial compensation would be the cherry to top that response.

Usual banking response would be that it is someone else's fault and that there is nothing the bank could do about it. At least from bloody HSBC. Hate the fekkers.

[Rods2]

My guess about Indian outsourcing was not far off the mark, where this was in the DT comments section:

"A lot of people in the know have said that it was as follows: "I'm anonymous for very obvious reasons having been one of the recent 1000+ to find their roles now being done from Chennai, however I have been
speaking to a few ex-colleagues who are still there and can confirm that a CA7 upgrade was done, went horribly wrong, and was then backed out (which will have been done in
typical RBS style - 12 hours of conference calls before letting the
techie do what they suggested at the very start).
My understanding is that most if not all of the batch team were let go and replaced with people from India and I do remember them complaining that they were having to pass 10-20+ years worth of mainframe knowledge on to people who'd never heard of a mainframe outside of a museum."There has to be a full open and transparent investigation into what happened. This speculation is eroding confidence in the banking sector as a whole becaust most of them offshore."