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[zirk]

My large Wrench from the 150 Kit been jamming on clockwise for a while now, so decided, whilst passing my local Halfords Shop to pop it in and push my luck. No receipt with me but managed to find a orange Halfords bag in the boot, so popped the tool in the bag and in I go, goes something like this -

Me: walks in pops the bag on the counter and says "Hiya, it keeps jamming in clockwise mode"
Saturday Boy: Opens bag, takes out wrench, looks at it, "Do you have the Box for it?"
Me: "No, its from your 150 piece kit, comes with life time guarantee"
Saturday Boy: "Do you have the Kit with you"
Me: "Yes, its in the Boot, you do want me to go and get it, its just that thats faulty the rest is fine"
Saturday Boy: "No, thats fine" then starts playing with the small lever whist looking all over it again and says "Have you been using it as a Hammer?"
Me: "No, it gets used as a wrench, I use a Hammer as a Hammer, which is also in the Boot, do you want me to go and get that!"
Saturday Boy: Laughs, and then says "No, I'll go and check if we have one", walks off and ask's another Person.
Me: At this point I starting to think, now this where its all going to go wrong.
Saturday Boy: walks back "I'll have to order you one as we dont carry spares for this"
Me: "Oh, can you not give me one out of one of your Kits as I need it this weekend?"
Saturday Boy: Walks off and ask's that other person again, gets pointed elsewhere, disappears for about 3 mins then walks back with a new 150 Kit in his hand, opens it in front of me and hands me a brand new Wrench "there you go Sir"
Me: "thats Great, Thanks, and can I have my bag back please".

Love it when a plan comes together, 
 

[jonny2112]

Brilliant 

[Entwood]

Very good    especially as the ratchets are not covered by the lifetime warranty !!!

[pauls]

Nice 

[zirk]

Very good    especially as the ratchets are not covered by the lifetime warranty !!!

Yep. 

[tidla]

Very good    especially as the ratchets are not covered by the lifetime warranty !!!

Yep. 

So the ratchets not covered, If you cracked a socket and took it back in store  and got the manager and not a spotty youth, the answer would be "you have exerted to much force/ incorrect use sir" therefore not covered.

Sounds to me the lifetime garentee is a bit like the "pads for life " nonsense some garages advertise.

Not worth the paper its written on.

[Andy B]

Very good    especially as the ratchets are not covered by the lifetime warranty !!!

Yep. 

So the ratchets not covered, ..

Apparently not, though I've had a ratchet spanner replaced when I challenged the spotty yoof to show me where it said it ....... he couldn't (although it was later found in the smallest small print known to man.  The original girls I spoke to, asked me if I had a receipt  ....... I just pointed out the fact it had HALFORDS embossed into the side of it! 

[omega3000]

My large Wrench from the 150 Kit been jamming on clockwise for a while now

Mine has been doing the same  Keep meaning to take it back but think i lost the receipt as well 

Nice result though for you 

[TheBoy]

Very good    especially as the ratchets are not covered by the lifetime warranty !!!

Yep. 

So the ratchets not covered, If you cracked a socket and took it back in store  and got the manager and not a spotty youth, the answer would be "you have exerted to much force/ incorrect use sir" therefore not covered.

Sounds to me the lifetime garentee is a bit like the "pads for life " nonsense some garages advertise.

Not worth the paper its written on.

I've found the warranty to be excellent, TBH. Though I kept the receipt, and always go in with it. Even if I have used the sockets have been hammered over locking wheelbolts

[plym ian]

tell the truth you did use it as a hammer didn't you

[zirk]

tell the truth you did use it as a hammer didn't you

To be honest, I think I may have done once or twice. 
 

[Elite Pete]

tell the truth you did use it as a hammer didn't you

To be honest, I think I may have done once or twice. 
 

 

To put it politely, you sir need a gentlemans sausage up your rusty bullet hole

[plym ian]

tell the truth you did use it as a hammer didn't you

To be honest, I think I may have done once or twice. 
 

right that's it I'm telling Halfords 

[GastronomicKleptomaniac]

When I broke one of my ratchets (reasonable wear and tear cough, nothing to do with putting a jack handle on the end for extra torque cough), they gave me the repair kit, but said nothing about paying for it. No price tag on the box, so I walked gaily out of the shop with it in my pocket, only for the till woman to do her best Sweeney-style foot pursuit and chase across the car park... 

[belldarr]

I have replaced 2 of the ratchets under warranty - had the receipt with me and it didn't mention ratchet's excluded but the spotty wiper fitter did try that excuse until I asked him to show me the small print....

I think they did bring in the exclusion but it must have been after I bought mine 4 years ago.

Darren