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[cleggy]

My lad delivered his laptop this morning with the comment " Dad it's stopped working" and then buggered off.

It is a Dell Latitude D620 running XP Pro.

When booting up it gives you the option of PF2 or PF12 and then just stops, it won't boot up. In safe mode it goes through System32 Drivers and just stops at avg logx.sys.

The only restore disk I have is for Windows 7 which gives Boot Manager Missing message, which I believe doesn't exist in XP.
I am guessing I need an XP restore disk or a reinstall of the Op Sys neither of which I have. I have tried installing Windows 7 but it won't load .

I am guessing the Hard Drive is FUBAR.
ANY IDEAS? or do I pull my fine head of hair out and hit my son over the head with the bloody thing and tell him to get a new one

[TheBoy]

Dell from that era will likely have a Dell recovery partition.

Google the keypress required to activate it for that laptop. Additionally, you may need to repair the Dell recovery partition.


http://www.goodells.net/dellrestore/fixes.shtml

[dbug]

Dell - usually CTRL and F11 together

Checked and on your model its F8 - press as soon as you turn on else it may try to go into safe mode.  You should get a repair option on screen. (All assuming HD is ok and recovery partition intact and not corrupt)

[Rog]

I don't know specifically about Dell, but with many laptops there is a way of getting codes as a series of bleeps, and the bleep sequence can tell you the problem. This doesn't work if it's an OS problem only if it is to do with the laptop hardware.

[cleggy]

CTRL + F11 have no effect, tried all the options on F8 as stated stops on last System32 Driver, no repair option.

So I assume no recovery partition, and the HD is FUBAR 

[tigers_gonads]

Is there a scandisc option when you press F8 ?

[dbug]

CTRL + F11 have no effect, tried all the options on F8 as stated stops on last System32 Driver, no repair option.

So I assume no recovery partition, and the HD is FUBAR

Try hitting F8 as soon as you turn lappy on - thats the keypress for accessing Dell recovery on a Dell D620 - if you get as far as the Windows logo, either you pressed it too late or you have no recovery partition.  Worth trying again IMO, but you have to be very quick

[TheBoy]

It has to be immediately at switch-on, when the large Dell logo is on the screen (usually for only a second or 2 at boot).

If that fails, try the DSRFix link I posted earlier.

[cleggy]

CTRL + F11 have no effect, tried all the options on F8 as stated stops on last System32 Driver, no repair option.

So I assume no recovery partition, and the HD is FUBAR

Try hitting F8 as soon as you turn lappy on - thats the keypress for accessing Dell recovery on a Dell D620 - if you get as far as the Windows logo, either you pressed it too late or you have no recovery partition.  Worth trying again IMO, but you have to be very quick

Tried that, it just goes into the Windows Advanced Options Menu non of which get any further than Widows drivers before grinding to a halt, so I am thinking definitely no recovery partition.

[cleggy]

It has to be immediately at switch-on, when the large Dell logo is on the screen (usually for only a second or 2 at boot).

If that fails, try the DSRFix link I posted earlier.

Tried the link to no avail I'm afraid

[zirk]

hmm, I wondering weather your Ram is buggered.

[albitz]

That's illegal in Notts.







Not in Wales though.

[zirk]

That's illegal in Notts.







Not in Wales though.

Muffing the Mule. In Ireland.

[cleggy]

Won't even load the Windows 7 recovery disk now when you select boot from CD, so I guess an XP recovery disk ain't going to help nor will trying to install a new Op Sys. Something is really FUBAR, now it was an IBM 370 no problem for me, but these toys and novelties

[Andy H]

hmm, I wondering weather your Ram is buggered.

Is that likely?
Worth while removing and reseating the memory module(s) just in case I suppose.

The last time I saw such a dramatic refusal to boot it turned out that the heat sink had fallen off the processor and was lying at the bottom of the case. The processor managed to keep it's cool long enough to get half way through the boot sequence.

Given the hot weather I wonder if your cooling fan is inoperative