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[JamesV6CDX]

My halfrauds pro 8-60nm torque wrench became unreliable last month. I bought it in 2006

Walked into the store with it looking very worn and tatty, with no reciept

"No worries sir, it's got a lifetime warranty, have a new one on us"

Incredible service...

[MR MISTER]

Saturday boy who doesn't know what he's doing. His manager will have shoved your old one right up the lad's arse. 

[Lizzie_Zoom]

That is impressive and good

[biggriffin]

How comes when peoples have a good experience at halfords, do certain members allways come up with the same old line."Saturday boy"
 my local halfords is very good,yes there are some staff who are not up to speed, but how many on here can say at  17/18 years old they were.. Doha they are all perfect,i forgot.

[tunnie]

Which branch was that?

Good to see them honor it without issue 

[blackviper90210]

Good result James, happy days

[albitz]

I can say without reservation that the Colchester branch is utterly sh1te. Have always refused to change anything,even with the lifetime warranty, unless I went home and found the receipt. They always look at me as though Im speaking Swahili if I ask for an actual part for an actual car rather than a pair of very loud speakers with pink furry dice attached to them.
I asked the parts assistant last year if they sold brake pipes. He tried to sell me some plastic tubing,and told me with some confidence that it "would do the job". 
I tend to use Eurcraprats instead now. 

[steve6367]

Same experience here several times, certainly makes me go back when I need tools :-)

[omega3000]

Result  Cant complain about the service here as they do know whats what . Although generally dont use them as prices for small items are usually too high . Like an aerial adapter £5  Local factors £1.70 

[blackviper90210]

I can say without reservation that the Colchester branch is utterly sh1te. Have always refused to change anything,even with the lifetime warranty, unless I went home and found the receipt. They always look at me as though Im speaking Swahili if I ask for an actual part for an actual car rather than a pair of very loud speakers with pink furry dice attached to them.
I asked the parts assistant last year if they sold brake pipes. He tried to sell me some plastic tubing,and told me with some confidence that it "would do the job". 
I tend to use Eurcraprats instead now. 

Iirc, a seller does not by law have to give you a receipt, as such, as long as it is obvious that the item is sold by them, that you do not need to have a receipt!

[the alarming man]

Saturday boy who doesn't know what he's doing. His manager will have shoved your old one right up the lad's arse. 

lol

[I_want_an_Omega]

I bought a socket set from them in 1989 & broke one of them a couple of years ago.

Took it back and they changed it without question. 

Thing is that I'm not even sure I was entitled to a swap as have no recollection of any lifetime warranty when I bought it 

[Taxi_Driver]

Must admit, i needed a jubilee clip, £1.75 price on the box. Asked when i got to the till, if i would get any discount on it, using my trade card. Price went from £1.75 to 44p  Bloody big mark up tho 

[tunnie]

Must admit, i needed a jubilee clip, £1.75 price on the box. Asked when i got to the till, if i would get any discount on it, using my trade card. Price went from £1.75 to 44p  Bloody big mark up tho 

Same with bulbs, wipers and loads of other bits 

Wipers (Bosch) down from £20 to £11!

[TheBoy]

I tend to use Eurcraprats instead now. 

I'd rather use the local idiot factors in Brakkers, and he really is a mongrel, hence my one man boycott of the arogant, stupid idiot.

Still, I can see Hellfrauds either going up the gary glitter, or becoming 100% a bike and leisure shop, moreso now they are ripping out the upstairs in most stores, and shrinking car parts/tools to fit.