There are some "good guys" in these organisations - as well as a load of idiots ..
SWTSMBO had a problem with her Renault 2 years back.. she was 15 mile away and HAD to get to a meeting .. description of the problem was to me quite simple .... sounded like a snapped clutch cable.....so I took the car down and swapped with her .. then called out the Yellow boys ... I'm expecting to get the option of a tow to either home/garage for me to get it sorted.
5 hours later a guy turns up and agrees with the diagnosis .. not difficult really .. in the converstation I'm pretty scathing about the time delay.. he says "hold on what do you mean" .. it seems that I broke down 1 hour before "shift change" .. and rather than send someone who would end up on overtime, they delayed the call until the "new" lot were on shift .. my bloke then gets 3 jobs to do, I was the last he got to .. seems this happens all the time.
Well my bloke is pretty pig-sick of the flack he's had from everyone .. when it's not his fault .. so he says to me .. "sod it .. if they want to play silly buggers I can too".. we get in his truck, drive 30 miles to a Reault dealer where I buy a cable .. £22 ... drive 30 miles back and the guy spends 45 minutes fitting it for me .. !!!
Job done .. I gave him an illegal (apparently) "little something" to get himself a drink, and we parted company on very good terms

me driving a nicely mended motor for nothing but parts cost

So .. if you get the right guy .....
