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[powerslinky]

Just been to my local Barclays branch  . .    quite a large one I may add

The queue was almost out of  the door, so Saturday morning 9am -2pm  opening is obviously very popular 

But only one member of staff on at the counter 

Dismayed to see several large posters inside saying that Saturday opening is ceasing from 2 Jan

Alongside one of these posters was another poster saying that " Barclays listen to there customers requests for change"

Everyone in the queue was moaning about the Saturday closing . . . but the girl at the counter was repeatedly saying that

customer feedback was that Saturday opening was not needed.

Other information I gathered from customers in the queue while waiting was that, Barclays are soon to do away with counter

staff all together & machine banking will only be available in most branches 

Maybe I'm a bit old school but time to switch one thinks 

[Field Marshal Dr. Opti]

Just been to my local Barclays branch  . .    quite a large one I may add

The queue was almost out of  the door, so Saturday morning 9am -2pm  opening is obviously very popular 

But only one member of staff on at the counter 

Dismayed to see several large posters inside saying that Saturday opening is ceasing from 2 Jan

Alongside one of these posters was another poster saying that " Barclays listen to there customers requests for change"

Everyone in the queue was moaning about the Saturday closing . . . but the girl at the counter was repeatedly saying that

customer feedback was that Saturday opening was not needed.

Other information I gathered from customers in the queue while waiting was that, Barclays are soon to do away with counter

staff all together & machine banking will only be available in most branches 

Maybe I'm a bit old school but time to switch one thinks 

Just what  elderly customers have been asking for...........not.

[chrisgixer]

In order of uselessness....

1 Lloyds
.
.
.
.
.
2 Barclays
3 idiotwest
.
.
.
4 hsbc/first direct. They still have their moments but are way better than the others.
Although paying in is likely equally challenging. Tbh
4

[chrisgixer]

Re 3. That's not what I typed.

[05omegav6]

Everytime I go into Lloyds, I am confronted by a greeter asking me why I am there and did I know about their newfangled pay in machine which takes cash and cheques. Thus far I have stopped short of telling them to sod off, but always insist on queuing to pay cash in.

The reason, even the cashiers use a machine to count the notes, and it rejects about 10% of them due to creases and other damage. So if I were relying on the machine in the lobby, I would need to pay that extra in just to ensure bills were paid, which kind of defeats the object.

If I can, I use my local branch, even though it's only open Monday to Friday 9-3.30. The cashiers are friendly,  and identify you by face, not by having to read it of the card/screen. Not sure how long they'll be open for as each manager is more incompetent than the previous ones which doesn't bode well

[05omegav6]

Re 3. That's not what I typed.

I keep telling him...

T w a t t is a hamlet in Orkney

See...

Bugger. The wordfilter changes disguised links too that's almost impressive 

Ok, google maps shows it at the junction of the A986 and A987 between Birsay and Dounby. If that place in Umberside is allowed, then so should that place in Orkney... incidentally there's one in Shetland too

[chrisgixer]

I think he's in one of his moods Al, it's not personal, apparently.

[05omegav6]

I think he's in one of his moods Al, it's not personal, apparently.

Manflu most likely... does funny things to gay, middleaged men

Anyway, that Barclays tale comes of no surprise at all tbh

[Taxi_Driver]

Everytime I go into Lloyds, I am confronted by a greeter asking me why I am there and did I know about their newfangled pay in machine which takes cash and cheques. Thus far I have stopped short of telling them to sod off, but always insist on queuing to pay cash in.

The reason, even the cashiers use a machine to count the notes, and it rejects about 10% of them due to creases and other damage. So if I were relying on the machine in the lobby, I would need to pay that extra in just to ensure bills were paid, which kind of defeats the object.

If I can, I use my local branch, even though it's only open Monday to Friday 9-3.30. The cashiers are friendly,  and identify you by face, not by having to read it of the card/screen. Not sure how long they'll be open for as each manager is more incompetent than the previous ones which doesn't bode well

I bank with the cooperative bank, have done for the past 5 years, get online banking and very helpful friendly staff, when I pop in to local branch to pay cash in, but they hand count the notes, so any Scottish, NI notes ive taken isn't a problem 
Never have to wait more than 5 mins to get served, which is useful as I always park outside on double yellows 
Ive noticed if the queue starts to build up and the 3 (max) windows are open, always another member of staff appears asking if anyone is paying in cheques only, as she will take those 

Just a shame really they took a hit last year and the other branches of the coop have been bailing them out.....only got 1p/£1 spent back at coop supermarket, last time round and no bonus payment 

Still, my energy account is with the coop as well....and they add a point to your coop card for every pound spent on energy and 50 points every month for sending in your readings online every month 

[Lizzie_Zoom]

Yes, online banking is the way of the future and certainly 99% of my transactions I manage online now.

The day of high street branches, at the level we see now, has got to be limited as more customers select online services and the banks try to say money (to pay fines!! ).  One day cash will become a thing of the past, so who will need a branch then, especially once the older, non-computer using people, die off.

[Shackeng]

But what about the small cash businesses, e.g. taxi owners? It will be bad news for them, although I guess many have card readers now.

[ronnyd]

When i,m approached by a bank staff member asking me if i would like to use the automated machines i say,"no thanks, and
you should be grateful that i am safeguarding your jobs by not using them". That sometimes raises a wry smile.

[Bigron]

We all know what the late lamented Kenneth Williams meant by "Barclay's". don't we?!!!

Ron.

[powerslinky]

Yes, online banking is the way of the future and certainly 99% of my transactions I manage online now.

The day of high street branches, at the level we see now, has got to be limited as more customers select online services and the banks try to say money (to pay fines!! ).  One day cash will become a thing of the past, so who will need a branch then, especially once the older, non-computer using people, die off.

Sorry Lizzie but that will never happen . .  . cash will always be king

[Sir Tigger KC]

....... as I always park outside on double yellows 

Typical Taxi-ist!