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[TheBoy]

Got a text from EE, saying they'll be calling in a little while. On cue, they did indeed call. As a "loyal customer", they had some great, unbeatable deals for me...

EE: "I see you mostly used data and texts"
Me: "That's correct, I probably only use 90 mins a month on average"
EE: "I've checked you're account, and see that you are paying £10/month, and getting 250mins, unlimited texts and 3Gb data?"
Me: "Sounds about right"
EE: "Well, we can beat that I'm sure, can you hold?"
Me: "Certainly"
.....
EE: "I can offer you 1000mins, unlimited text and 1Gb data for only £11.99, do you want to set it up now?"
<Silence followed by the sound of TB's head repeatedly banging the desk>

[BazaJT]

Other than the obvious of them trying to sell something you don't want,why do they never listen to the answers given to the questions they ask?Vodaphone try similar with me

[VXL V6]

Oh dear. bless them.

I still have an O2 (Well 'twas BT Cellnet way back then), Pay Upfront For Life Sim in the telematics. never have to pay any money and 50 mins of O2 to O2 calls a month which works well as we haven't used the landline here for five years and all have O2 mobiles!

Only wish I had a couple more for the other cars.

[YZ250]

Got a text from EE, saying they'll be calling in a little while. On cue, they did indeed call. As a "loyal customer", they had some great, unbeatable deals for me...

EE: "I see you mostly used data and texts"
Me: "That's correct, I probably only use 90 mins a month on average"
EE: "I've checked you're account, and see that you are paying £10/month, and getting 250mins, unlimited texts and 3Gb data?"
Me: "Sounds about right"
EE: "Well, we can beat that I'm sure, can you hold?"
Me: "Certainly"
.....
EE: "I can offer you 1000mins, unlimited text and 1Gb data for only £11.99, do you want to set it up now?"
<Silence followed by the sound of TB's head repeatedly banging the desk>

Is 1Gb bigger than 3Gb then? 

So you went for his offer then. 

[aaronjb]

Got a text from EE, saying they'll be calling in a little while. On cue, they did indeed call. As a "loyal customer", they had some great, unbeatable deals for me...

EE: "I see you mostly used data and texts"
Me: "That's correct, I probably only use 90 mins a month on average"
EE: "I've checked you're account, and see that you are paying £10/month, and getting 250mins, unlimited texts and 3Gb data?"
Me: "Sounds about right"
EE: "Well, we can beat that I'm sure, can you hold?"
Me: "Certainly"
.....
EE: "I can offer you 1000mins, unlimited text and 1Gb data for only £11.99, do you want to set it up now?"
<Silence followed by the sound of TB's head repeatedly banging the desk>

Translation:

3Gb at £10 is losing us money so please move to this other package with less data so we can make some money off you.

[zirk]

If your contract is up or coming to a close, then Retention Dept is the only way to go, problem is to talk to them you have to convince them your off else where.

Both my deals are currently set through Retention, EE, 2000 Mins, Unlimited Text and Unlimited Data £14 (T Mobile Plan) and my main Number, Vodafone, Unlimited Mins and Text with 4gb Data, £8.00. 

[TheBoy]

If your contract is up or coming to a close, then Retention Dept is the only way to go, problem is to talk to them you have to convince them your off else where.

Its a 30 day contract, so its always up.  But until such time as something better comes along, its fine.

[LFF64]

My self and Swmbo both have ee accounts for our mobiles I have lost count of the times they have rung us telling us they can give us better broad band then they go through it all and find out there is no cable in the village still and they can't actually beat the deal we are on , we don't want iPads or iPhones from them we are stuck in the phone contract with them so they can't change that l

[05omegav6]

If your contract is up or coming to a close, then Retention Dept is the only way to go, problem is to talk to them you have to convince them your off else where.

Its a 30 day contract, so its always up.  But until such time as something better comes along, its fine.

Likewise... I could really use a new phone, but unless I buy it myself and swap the sim cards over, I lose my deal, which is similar to Zirks, but includes the phone payments... so is more expensive... it is still half the price of the closest Eeee contract (in data terms and still 20gb rather than unlimited) though, so hardly a rough deal

[Shackeng]

Got a text from EE, saying they'll be calling in a little while. On cue, they did indeed call. As a "loyal customer", they had some great, unbeatable deals for me...

EE: "I see you mostly used data and texts"
Me: "That's correct, I probably only use 90 mins a month on average"
EE: "I've checked you're account, and see that you are paying £10/month, and getting 250mins, unlimited texts and 3Gb data?"
Me: "Sounds about right"
EE: "Well, we can beat that I'm sure, can you hold?"
Me: "Certainly"
.....
EE: "I can offer you 1000mins, unlimited text and 1Gb data for only £11.99, do you want to set it up now?"
<Silence followed by the sound of TB's head repeatedly banging the desk>

Brilliant. They must trawl the job centre for these idiots.

[STEMO]

Got a text from EE, saying they'll be calling in a little while. On cue, they did indeed call. As a "loyal customer", they had some great, unbeatable deals for me...

EE: "I see you mostly used data and texts"
Me: "That's correct, I probably only use 90 mins a month on average"
EE: "I've checked you're account, and see that you are paying £10/month, and getting 250mins, unlimited texts and 3Gb data?"
Me: "Sounds about right"
EE: "Well, we can beat that I'm sure, can you hold?"
Me: "Certainly"
.....
EE: "I can offer you 1000mins, unlimited text and 1Gb data for only £11.99, do you want to set it up now?"
<Silence followed by the sound of TB's head repeatedly banging the desk>

Brilliant. They must trawl the job centre for these idiots.

They have job centres in India? 

[Shackeng]

Got a text from EE, saying they'll be calling in a little while. On cue, they did indeed call. As a "loyal customer", they had some great, unbeatable deals for me...

EE: "I see you mostly used data and texts"
Me: "That's correct, I probably only use 90 mins a month on average"
EE: "I've checked you're account, and see that you are paying £10/month, and getting 250mins, unlimited texts and 3Gb data?"
Me: "Sounds about right"
EE: "Well, we can beat that I'm sure, can you hold?"
Me: "Certainly"
.....
EE: "I can offer you 1000mins, unlimited text and 1Gb data for only £11.99, do you want to set it up now?"
<Silence followed by the sound of TB's head repeatedly banging the desk>

Brilliant. They must trawl the job centre for these idiots.

They have job centres in India? 

Good Point.

[zirk]

If your contract is up or coming to a close, then Retention Dept is the only way to go, problem is to talk to them you have to convince them your off else where.

Its a 30 day contract, so its always up.  But until such time as something better comes along, its fine.

If your doing the 30 Day thing, but fancy a tad more more Data, ID Mobile do a 30 Day Sim on a 4G Data Plan. 500M, 5000T and 4GB Data for 10 Quid a month..

Cant remember which Network they Use on that one could be EE or Three, so coverage dependent.

https://www.secure-mobiles.com/checkout/checkout.php?buy=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&delivery_choice=375&_ga=1.18947960.1355561649.1457181293

[Lazydocker]

If your contract is up or coming to a close, then Retention Dept is the only way to go, problem is to talk to them you have to convince them your off else where.

Its a 30 day contract, so its always up.  But until such time as something better comes along, its fine.

If your doing the 30 Day thing, but fancy a tad more more Data, ID Mobile do a 30 Day Sim on a 4G Data Plan. 500M, 5000T and 4GB Data for 10 Quid a month..

Cant remember which Network they Use on that one could be EE or Three, so coverage dependent.

Looking at the info and coverage, I would say Three

But as they are associated with Carphone Whorehouse I wouldn't have anything to do with them if they were the last company on earth!!

[Baron Von Spongebob]

I went through retention dept on Orange and they could not do me a deal and i have been with them for approx 15 years so ditched them, Usually they phone me within a couple of days and offer me  a fantastic deal so they say.

I opted for 3. Took out a contract for £18 per month, cancelled the next day and said i could get it cheaper, Ok we will beat it they said, Same contract for £14 per month, Saving of £4 per month from one ay to the next, Happy days.

I did the same with all my utilities all in one day and saved £63 per month, Still have more to do.