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[Steve B]

Ordered an exhaust on the 6th... was hoping to get to serek next week to move the two sensors and put the exhaust on...but need to ideally ring and book it but ive got a small problem after asking eternal...when will the exhaust be here..

[STEMO]

We use parcelfarce, but we know our parcels exceed their size limit, so we pray that they ignore that and deliver it anyway.
Great business plan.

[Steve B]

Got email from eternal this morning to say there is nothing more they can do to help.    So just rang customer service parcel force... gave her the tracking number and she said... we have that tracking number for when the item comes onto our system. and at present that item is still in germany ... anyone ever had this before with eternal ?

[Steve B]

So eternal use a company called GLS parcel to ship the exhaust across germany to the UK... it then at some point gets passed over to parcel force to be sent here.but meanwhile it sits in a depot 

[STEMO]

I think I've seen parcelfarce vans with a green coloured logo on with GLS written on it.

[STEMO]

Just checked, they have a GLS logo on the door, so same company.

[Steve B]

bet its all this H&S crap its too big to pick up on my own 

[powerslinky]

Got email from eternal this morning to say there is nothing more they can do to help.    So just rang customer service parcel force... gave her the tracking number and she said... we have that tracking number for when the item comes onto our system. and at present that item is still in germany ... anyone ever had this before with eternal ?

But it says it arrived in the UK on 9/12/16 at 02.45   

Previous 2 transactions with eternal have been all ok  . . .took about a week to get here , complete systems all in 1 large box

[Steve B]

Yes it does say that Al.. i guess it was just parcel forces way of saying its nothing to do with us yet 

[STEMO]

Yes it does say that Al.. i guess it was just parcel forces way of saying its nothing to do with us yet 

I've told you....it's the same company.

[Steve B]

So eternal use a company called GLS parcel to ship the exhaust across germany to the UK... it then at some point gets passed over to parcel force to be sent here.but meanwhile it sits in a depot 

Dont get it 
 

[Andy H]

Has it been sent to Coventry? https://gls-group.eu/EU/en/gls-partner-united-kingdom

[Doctor Gollum]

bet its all this H&S crap its too big to pick up on my own 

The size restriction is more to do with courier vehicles and sorting systems... Proper companies train their staff to know what they can and cannot collect, ie exposed metal, too long etc. Any oversized or awkward items will demand a handling premium.

Basically if the consignment is booked in honestly and accurately, then there's no reason for it not to be collected and delivered. The company might refuse the consignment at point of booking, but once collected, it should be delivered. End of.

[Steve B]

bet its all this H&S crap its too big to pick up on my own 

The size restriction is more to do with courier vehicles and sorting systems... Proper companies train their staff to know what they can and cannot collect, ie exposed metal, too long etc. Any oversized or awkward items will demand a handling premium.

Basically if the consignment is booked in honestly and accurately, then there's no reason for it not to be collected and delivered. The company might refuse the consignment at point of booking, but once collected, it should be delivered. End of.

So what will be coming here first....my exhaust or santa

[STEMO]

bet its all this H&S crap its too big to pick up on my own 

The size restriction is more to do with courier vehicles and sorting systems... Proper companies train their staff to know what they can and cannot collect, ie exposed metal, too long etc. Any oversized or awkward items will demand a handling premium.

Basically if the consignment is booked in honestly and accurately, then there's no reason for it not to be collected and delivered. The company might refuse the consignment at point of booking, but once collected, it should be delivered. End of.

So what will be coming here first....my exhaust or santa

Eternal don't know....the courier doesn't know.....it would be a bit pointless for us to guess.