ALL the breakdown companies have areas where the service is shockingly poor. AA and RAC will always try to use their own staff before a subcontractor, even if that means a wait. Green Flag used to be the best of the bunch but now they don’t use local garages they’re not always so hot.
I would be looking at something underwritten by Britannia Rescue or AXA. The ones handled by a company called Call Assist are pretty good too
Basically, anything handled by local garages and preferably a company that doesn’t have any of its own breakdown staff/vehicles
Britannia would be top of my list: they send the job, and expect the contractor to just deal with it.
Green Flag's service got a lot worse when they went to just one contractor covering a large area a few years ago.
we regularly used to get a dozen RAC jobs sent at 18:00 when they realised that their own people were due to finish and couldn't get to them without
another 3 hours wait.
And 2 1/2 years after quitting the job, I'd
still like to stick red hot needles in Call Assist's controllers - I don't think I ever did one of their jobs that wasn't grief from start to finish.