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[Field Marshal Dr. Opti]

Do they employ human beings employed to converse with the general public?

Found it impossible to speak to anyone.

[Migv6 le Frog Fan]

I think the only person they ever employed in that role was TB. They have never been brave enough to try it again. 

[Lizzie Zoom]

Do they employ human beings employed to converse with the general public?

Found it impossible to speak to anyone.

Oh, I don't know. The Open Reach guy who came to my home recently was very talkative, and dropped BT right into it by telling me the truth about my line!!

Mind you that was after I had a real go at him!!

[Field Marshal Dr. Opti]

Whichever option number I choose all the automated voice does is to direct you to www. this or www. that.....

Nobody made of flesh and blood to speak to.

SFA in the way of customer service or the human touch. I blame it all on TB.

[Lizzie Zoom]

Whichever option number I choose all the automated voice does is to direct you to www. this or www. that.....

Nobody made of flesh and blood to speak to.

SFA in the way of customer service or the human touch. I blame it all on TB.

Try shouting at that voice "I want to speak to a human being!"  It has worked for me a number of times

[STEMO]

You're not allowed to speak to openreach directly, I don't think, you have to go through your provider.

[Varche]

Whichever option number I choose all the automated voice does is to direct you to www. this or www. that.....

Nobody made of flesh and blood to speak to.

SFA in the way of customer service or the human touch. I blame it all on TB.

Not just One company, we had that a lot in uk earlier in the year.

Had a similar experience last week in Spain.  Couldn't get through to any department. Found out yesterday the whole town was off work on local fiesta. If only they had thought to change the call tree to go to a closed for the week.......

[Field Marshal Dr. Opti]

You're not allowed to speak to openreach directly, I don't think, you have to go through your provider.

Last time out Openreach decided to cancel an engineer but didn't think it necessary to tell my provider or tell me........leaving me hanging about like a spare prick at a wedding.

They are a law unto themselves and have a 'f*uck you' attitude toward the general public. 

[Jimbob]

I have access to talk to them directly via one of my work roles....thats always a nightmare too, so many hoops and obsolete systems to use to engage them.

[Sir Tigger KC]

You're not allowed to speak to openreach directly, I don't think, you have to go through your provider.

So they're not open to people reaching out to them?   

[STEMO]

You're not allowed to speak to openreach directly, I don't think, you have to go through your provider.

Last time out Openreach decided to cancel an engineer but didn't think it necessary to tell my provider or tell me........leaving me hanging about like a spare prick at a wedding.

They are a law unto themselves and have a 'f*uck you' attitude toward the general public. 

You can claim if they miss an appointment, I think. But, IIRC, it's such a paltry amount that it makes no difference.

[aaronjb]

You're not allowed to speak to openreach directly, I don't think, you have to go through your provider.

So they're not open to people reaching out to them?   

They're less Openreach and more Closedfist.

[TheBoy]

Because OFCOM are a useless bunch of ineffective eedjits, run by a woman who clearly got the job to make the ratios right rather than talent, nobody is allowed to directly call Openreach.  That includes the ISPs and phone providers (all of them, no exceptions).


So, Opti, all you can do is shout at your provider, and press them for compo for a miss appointment (but that depends entirely on your provider, some do, some don't).

[TheBoy]

You're not allowed to speak to openreach directly, I don't think, you have to go through your provider.

Last time out Openreach decided to cancel an engineer but didn't think it necessary to tell my provider or tell me........leaving me hanging about like a spare prick at a wedding.

They are a law unto themselves and have a 'f*uck you' attitude toward the general public. 

You can claim if they miss an appointment, I think. But, IIRC, it's such a paltry amount that it makes no difference.

Pretty certain you can't. As they is no contract between Openreach and you.  Your provider may or may not be able to claim from Openreach, but that depends on the specific SLAs between them, which is usually a closely held secret for commercial reasons.

[Migalot]

Because OFCOM are a useless bunch of ineffective eedjits..

I think that is true of most quangos. Jobs for the boys (and girls), ability and experience not necessary.