Just read your message and there are a couple of questions I have to see if we can diagnose this problem.
1. Is the boiler a combi? (does hot water and heating from the same unit)
2. Is there a pressure gauge on the front control panel?
3. What is the pressure gauge reading when the system is cold.
4. Have you had any decoration work or alterations done that have had the radiators drained or removed for any reason?
If the answer to 4 is no it appears to me that your system is losing water some where.
If your boiler is a conventional wall mounted or back boiler type with a header tank (small tan approx16" x 12"x 14" tall) black and insulated or poss metal galvanised in the loft. Check that the ball valve has not stuck and the tank is empty. If this is the case move the valve up and down until the water flows and the system will start to fill with water. You can then vent the radiators don't run the pump when you do this it does not help.
The radiators will have vents on them if they are a rolled top metal they will have vents usually located on the inside face (facing the wall or other pannel if a double pannel) they are sometimes located behind a removable plastic cap.
Always remember to vent the system slowly I usually start at the bottom of the system and work up to the upper floor(s).
Try this and come back to me with your findings.
