pete is right , my pal works in the sky call centre and he is instructed to give upto 6 months free for a threatened cancellation . He is also told to give out movie and sports packages for six months half price if you cancel them . And if you tell them your box is broken and its out of warranty ( its your box not theirs ) if you say just cancel the subscription they will offer you a sky+ box for free .
fight the system 8-)
sorry but that is not true at all , i phoned to cancel (after 3 years with them) because my box was faulty (this they agreed with) and they told me it was £99 for a new sky+ box, so i said no thanks i will cancel and their answer was ok your services will stop on the 6th december no offers of any kind were forthcoming,
i then received a letter on the 10th of this month saying sorry your leaving what can we do to keep you so i phone them and said if you sort out my sky+ box i will also transfer phone and broadband to them, to this they replied they would send an engineer out but it would cost me £65 as box is out of warranty
what do you do?
i would of understood this if i had phoned up and been abusive etc but im a firm believer that this gets you nowhere and as such take the line , "i dont know if you can help me"