It is a critism I have heard rather too often, so hear what you are saying.
In some respects, I would have to disagree - any query in Omega Help, and lets not forget that its that section that the entire site was set up for, gets answers within hours, even if its a Q back to OP for additional info.
Newbie's in chat section, I would have to accept the critism, and even accept some personally - sometimes its all too easy to misinterperate the written word, esp on light hearted subjects. I do tend to treat people I don't feel I know well slightly differently in the chat areas - if I feel they may take offence, I keep quiet. I make the assumption that by the time I start to feel I know them, they know what I'm like as well, so then anything goes! I guess that is cliquey. Not sure there is an easy answer to that one, as I have upset too many new members before.
Somebody posted about making the titles more descriptive - that is key, particularly in help sections. To be honest, I personally can only give a max of 2hrs per evening to OOF (and I'm guessing thats more than most people), and that has to be shared between being on the forum, and dealing with back end stuff. Its not enough time to read every single post, so in the help sections, I'll look down the index, and only look at the ones I think I may be able to add something useful to. I'm sure many others are the same.
Kris - I'm concerned you feel like this yourself, as you are a well known member here anyway :-/