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[Pete Elite]

 
  I changed from AOL(kept dropping off line ) to The Utility Warehouse (£24.99 monthly)a couple of months back, took the full package which includes Gas & Electric, Broadband(unlimited) & phone(no charge for line rental so saved £10.50 from BT) which includes freecalls 24/7 to 01,02 & 03 #s once Gas & Electric are changed over.

  So far i'm very impressed with the service, no problems with phone and no dropping off line at all

[Matchless]

Ask Simon B who he uses, seems to have good performance and was happy with service and install etc.

[Nickbat]

I've been with TalkTalk for over a year and I don't have any complaints.  

[Elite Pete]

I was with Tiscali for about 6 years and their product was good but the customer service is appalling. Im now with Virgin and its the other way around, the broadband is slow but the customer service is good.

[Martin_1962]

I have BT but would not recommend them despite having a UK call centre.

Not that cheap, involved with a bunch of crooks.

Service is OK

[HerefordElite]

http://www.tiscali.co.uk/products/talk/?code=ZZ-NL-11GK&srccode

was sent this link at work and seriously considering a swap from BT in new year to save some dollar

any pro's or cons? :-?

Pro's - clicking the 'Close' button in the top right
Con's - spending time actually reading/considering Tiscali...

they bad then?

[Matchless]

I tried to sign up with Sky broadband but the call centre was in Glasgow and I couldnt understand a word she was saying, her accent was so strong.
Im married to a Scot so I should be able to translate OK but not this one.

[willyboy]

I think the problem is where we are all located , getting different good & bad providers im areas of UK. I've been with Virgin (cable)  previously NTL  so had cable set up a while now & have had no probs till recently (but only an online gaming issue) but they have been pretty good trying to sort it out with some success as they admit they cant find a fault "but it has improved since the engineer called at my home" Gave me some info regarding thought there maybe a problem on the "ring" I was on ?
       Looks like a case of yer pays yer money & takes yer chance, for me its a bit of a pain also costly to have the BT line reconnected then setting up a package for bband/tv/phone with some copper wire ISP outfit !

[markey mark]

im with virgin xl pack and havnt had any probs at all !! carnt recommed the v+ box enough   so much better than sky+  8-)

[gwa]

They are all the same. They provide the same or similar products. Somehow (and I don't know how) you need to look at the support they provide, both Customer Service and Tech Support.

In P'Boro we have VM piped all over the place and its good and fast with no problems.... well, except when they upgrade something and don't tell you, by which time you've rebooted 20 times etc

Good luck, I look forward to the other replies.
 

[Marks DTM Calib]

Well Virgin support is crap.....I am without internet and they are not interested (been 1 week now) following an upgrade I didn't want (or know about!).

The customer services (when you finally get through) are not interested and just pass you from call centre to call centre.

[TheBoy]

I think its fair to say that Zen Internet probably provide one of the best IP STream based DSL services.  Its not just about sync speed - that will no vary with ISP, thats a last mile/internal wiring thing.  But Zen's network and peering seems to be more than capable of dealing with the capacity.  The 'ancillaries' - mail/news etc is preety good for ISP freebies, their webspace is pretty featureless though.

Zen also have a UK tech help line, normally answered within 20s once through ACR.  I have called them a number of times and cannot fault them.

Connection appears to be unshaped/traffic managed.

But if you don't like 'em, 30 day contract iirc. The biggest thing I can say is how many other ISP's DSL services could run a site like OOF?


BT's own broadband has improved massively recently, and TS better since bring back to UK.  Obviously some people will not like the ad targetting system (which I believe Virgin had implemented anyway), so if that bothers you, BT are not for you.

Plusnet - great for your mother etc, with simple surfing needs.  Very heavily traffic shaped, so pretty poor for anything else. Their own VOIP works, but 3rd party ones are problematic due to the shaping. Also have a bit of a reputation with email, after deleting 1000s of mailboxes 3 times in 1 year.  Wholly owned by BT, so possibility of the ad tracking being implemented.  

Tiscali have also improved, but the CS still lacks.


For best I would go with Zen, but you will pay more.

If the ad tracking doesn't bother you, BT worth a consideration.

For simple cheap surfing, I'd go with Plusnet, but probably use another email provider

Something in between is where things get tricky, and you get into that 'great when it works' type territory.

[TheBoy]

And lastly, get yourself a domain name, so that if your next ISP does not meet your requirements, you don't have to keep changing email/web addresses

[stuart30]

I have BT but would not recommend them despite having a UK call centre.

Not that cheap, involved with a bunch of crooks.

Service is OK

   spent 3 hours and about £15 in calls from mobile too get through to UK call centre.

Oh and the Asian call centre dont recognize data protection.

[Martin_1962]

I have BT but would not recommend them despite having a UK call centre.

Not that cheap, involved with a bunch of crooks.

Service is OK

   spent 3 hours and about £15 in calls from mobile too get through to UK call centre.

Oh and the Asian call centre dont recognize data protection.

I have BT Vision so are staying, get free UK support as well