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Author Topic: virgin broadband  (Read 1498 times)

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kris9128

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virgin broadband
« on: 01 February 2009, 12:02:41 »

had virgin broadband fitted yesterday. WOW. spent last 3 years on t-mobile web and walk (moile broadband) fells like dial up compared to virgin. havent got time to brew up in between loading pages. they said it will gbe even faster when they come anf lay new cables next week. cant wait :) :)
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nick v6

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Re: virgin broadband
« Reply #1 on: 01 February 2009, 12:04:19 »

im with virgin as well for my phone tv and net

wont go with bt or sky caus ei was told the bt lines round here will only take a max of 4meg
yet sky will still charge for 16meg
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kris9128

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Re: virgin broadband
« Reply #2 on: 01 February 2009, 12:06:51 »

Quote
im with virgin as well for my phone tv and net

wont go with bt or sky caus ei was told the bt lines round here will only take a max of 4meg
yet sky will still charge for 16meg


me neither. wont let bt near the house. bunch t*ssers
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nick v6

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Re: virgin broadband
« Reply #3 on: 01 February 2009, 12:10:14 »

i was gonna goto bt when i first moved into my house
there was a line going to the pole but bt told me is was disconnected there end and was going to cost £130 to get it reconnected

virgin charge me £30 to get everything set up and installed where i wanted it and even run the cable up the drive under the ground :y
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omegadti

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Re: virgin broadband
« Reply #4 on: 01 February 2009, 12:36:21 »

just discovered a problem with Virgin though - if you are in top 5% of downloaders they cop your speed to half the rate you pay for during peak hours (4pm to 9pm).   We are on standard 2 meg package and now only get 1 meg since my partner's son discovered youtube!!
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gwa

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Re: virgin broadband
« Reply #5 on: 01 February 2009, 12:37:42 »

Quote
i was gonna goto bt when i first moved into my house
there was a line going to the pole but bt told me is was disconnected there end and was going to cost £130 to get it reconnected

virgin charge me £30 to get everything set up and installed where i wanted it and even run the cable up the drive under the ground :y


Amazing really, cos when they were NTL they were bl**dy useless, since becoming VM they have improved dramatically.
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TheBoy

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Re: virgin broadband
« Reply #6 on: 01 February 2009, 12:44:00 »

No, Virgin Media are every bit as bad as NTL, seeing as they pretty much use NTL's old infrastructure.

They are buggers for traffic shaping, but they will deny they do this.

Also, they use the same crap old unreliable proxies which are badly (mis)configured  :(
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Marks DTM Calib

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Re: virgin broadband
« Reply #7 on: 02 February 2009, 14:55:36 »

There infrastructure is shite, their customer services are shite and their support is shite.....otherwise, no problems here.
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MV6Matt

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Re: virgin broadband
« Reply #8 on: 02 February 2009, 16:31:31 »

....thought it was too good to be true!

So, basically, Shite then?
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Ken T

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Re: virgin broadband
« Reply #9 on: 02 February 2009, 16:42:09 »

They weren't taken over by mr branston's empire, basically he had some sort of trading deal going, and it seemed like a good idea to use the name Virgin to hide their prevous crap reputation.  Interestingly enough, my son had Telewest in Shefield, and they appear to have been very good, I had NTL in Leicester and they were very bad.And what happens when you mix a good company with a bad company ?. You get a big bad company.

Ken
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Jay w

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Re: virgin broadband
« Reply #10 on: 02 February 2009, 17:29:03 »

we were with telewest, when they changed to NTL customer service was dire.....

we changed to Sky, OMG!! how totally shite are they, they made NTL look like a professional outfit, after a year i binned them and went back to what was then Virgin.

Totally different company to deal with, their customer service is sooo much better that it was before and miles better that sky. I could go on about the benefits for ages, but i wont
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Omegadoha, Desert Member

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Re: virgin broadband
« Reply #11 on: 02 February 2009, 18:02:31 »

Mixed feelings about Virgin. But good thing is you can phone up and complain that your monthly bill is too much and they will knock it down. :y
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Jimbo B

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Re: virgin broadband
« Reply #12 on: 02 February 2009, 22:29:10 »

Had cable broadband since ntl days  while it works well but I'm due to get fibre city sewer fibre optic 200meg guaranteed Bournemouth is one of the places they are trying it out. I'll let you all know. :y :y :y :y
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Got it back good as new

TheBoy

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Re: virgin broadband
« Reply #13 on: 02 February 2009, 22:31:19 »

Quote
Had cable broadband since ntl days  while it works well but I'm due to get fibre city sewer fibre optic 200meg guaranteed Bournemouth is one of the places they are trying it out. I'll let you all know. :y :y :y :y
Thats up to 200Mb.  Although they can gaurantee you that, you won't get that for £30 per month ;D
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stuart30

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Re: virgin broadband
« Reply #14 on: 02 February 2009, 22:42:14 »

Quote
There infrastructure is shite, their customer services are shite and their support is shite.....otherwise, no problems here.

You didn't mention Incorrect billing month after month after month....actively reporting people supposedly file sharing....incredibly rude customer service monkeys.

Even had one African sounding guy tell me that i wouldn't leave....refused too transfer me too disconnection team and argue i couldn't get a better service else where (and i do mean argue)... :o >:(
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