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[HolyCount]

We are a many and varied lot here, so maybe some will have some suggestions ........

We send out at the moment between 20 and 50 small packets and large letters each day and are having a real ball-ache of a time with Royal Mail.  The PO who processes the packets are forever over charging (passing a large letter off as a small packet) and losing receipts. We always use recorded mail ( as required to protect us from Paypal charge backs) and lately the RM website is unable to track many of the packets we send, so any claim to Paypal automatically goes in the buyers favour, as we are unable to provide the tracking info we have paid for!!

RMs response is to tell us to claim for the "missing" items (although many of them have actually been delivered) .... however, they will only reimburse the COST price of the item, leaving us to stand the lost profit, postage, packing, listing and paypal fee --- so we make a loss anyway!!

The opshot of this rambling is .... does anyone know of any alternative postal service ( the likes of TNT, UPS et al seem to specialize in parcels, not small items)

[Marks DTM Calib]

Surely, cost is the total cost of the shipped pakage, not just the item inside

[Mr Skrunts]

Surely, cost is the total cost of the shipped pakage, not just the item inside

We are talking about Royal Mail here that dont GAF :-/

[Mr Skrunts]

Cant you add the P+P in with the price and offer the items with free P+P and if they then go missing you claim the full ammount against RM.

[HolyCount]

Surely, cost is the total cost of the shipped pakage, not just the item inside

Nope -- they only reimbursed the cost price (to us) of the item

[HolyCount]

Cant you add the P+P in with the price and offer the items with free P+P and if they then go missing you claim the full ammount against RM.

Unfortunatley not .... if we buy a lipstick at, say, £1 and sell it for two -- we can only get the £1 back, after providing proof of it's cost to us ( and to get them at thhat price we hhave to buy a few hundred a time). So it's cost us iro 20p ebay fees, 5p Paypal, 5p envelope, £1.50 postage and the £1 for the lipstick = £2.80. Add in the "lost" profit .... we are £3.80 down and might get a quid back in compensation !!!!

[TheBoy]

Surely, cost is the total cost of the shipped pakage, not just the item inside

They only reimburse the cost price of the item, and the postage cost. Not even the packaging costs.


The other thing that really bugs me is online stamps for recorded/special delivery. Whats the rather point, as you still have to queue up for hours in the rather useless PO to post the little tinker  

[MickAP]

Surely you claim for the price you sold the goods at eg if it was sold for £2.00 then claim £2.00 + P & P
When we have made a claim it's been backed up with a receipt showing sold price and P & P.........Just make sure your postage charge covers your envelope/jiffy etc....ebay/paypal fees well they are lost.
Recorded del (tracking, well if you can call it that) well it only gets logged as delivered when they get around to it.

Mick

[TheBoy]

Surely you claim for the price you sold the goods at eg if it was sold for £2.00 then claim £2.00 + P & P
When we have made a claim it's been backed up with a receipt showing sold price and P & P.........Just make sure your postage charge covers your envelope/jiffy etc....ebay/paypal fees well they are lost.
Recorded del (tracking, well if you can call it that) well it only gets logged as delivered when they get around to it.

Mick

No, they specifically say its the cost price of the item posted. They also add the cost of the postage if your claim is successful

[HolyCount]

Surely you claim for the price you sold the goods at eg if it was sold for £2.00 then claim £2.00 + P & P
When we have made a claim it's been backed up with a receipt showing sold price and P & P.........Just make sure your postage charge covers your envelope/jiffy etc....ebay/paypal fees well they are lost.
Recorded del (tracking, well if you can call it that) well it only gets logged as delivered when they get around to it.

Mick

That's the problem -- if a claim back is lodged with Paypal before tracking is updated on the Royal Mail site, Paypal automatically refund the "Buyer" --- if delivery is confirmed a day later Paypal don't want to know !!!!

[theowletman]

Speak to the likes of Business Post, Fed Ex, TNT, UPS, Parceline. etc. I have no idea of the cost but they are trying to get RM's business so might be competitive. Once you have an account with them they collect from you, saving the time etc in PO. Worth a try.

[MickAP]

Never had any probs claiming full selling price (ebay) from RM + postage cost if a package goes missing, or gets damaged.
They just take a bloody long time after the 15 day wait to put the claim in.

Mick

[tmx]

try DHL

Citylink aka s**ty link are useless dont even bother ringing them theyre worse than the RM!!

[Welung666]

Have a read here HC

[TheBoy]

Never had any probs claiming full selling price (ebay) from RM + postage cost if a package goes missing, or gets damaged.
They just take a bloody long time after the 15 day wait to put the claim in.

Mick

Sometimes you can get full price back, sometimes they cotton on and reject it.  It seems once you have had a rejection for a particular piece of missing post, thats it.