Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Markjay]

My experience with RM in general is not good at all. This is why at work we use almost exclusivley TNT for anything other than non-important or very low-value bits. What I can say is that TNT are very good and in the 8 years we have been working with them I never had a problem, although we did have issues prior to that with other couriers. For this reason I don't know how how good their claims policy is, because we never ever had to claim...

Problem is TNT (and most other couriers) is not cheap, so I am not how suitable it is for very low value items. One other (sad) option is to accept that RM is a given, try to work-out roughly how much you loose-out to RM incompetance, then increase your product prices across the board to compenstate for delivery loses. Easier said than done, I know, becuase everyone has competitors, but I think it gets to a point where RM loses should simply be regarded as operational costs...

I wonder if they will improve once (if ever) privatised?

[Markjay]

On another note.... isn't it intriguing that RM will not accept claims by post, instead you need to hand the claims form over the counter in paerson? They obviously don't think that the post is relaible enough to handle such important matters..

[TheBoy]

I'm not for one moment saying that all posties are crooks, and I'm sure its only a tiny minority, but it would appear that a fair amount of stuff gets opened to see if its valuable in some areas.

If I want to send my Mum a birthday card, it has to go Special Delivery, else it never makes it, even though there is never money in it.

[TheBoy]

On another note.... isn't it intriguing that RM will not accept claims by post, instead you need to hand the claims form over the counter in paerson? They obviously don't think that the post is relaible enough to handle such important matters..

They have been accepting claims by post for a while now...

[Markjay]

On another note.... isn't it intriguing that RM will not accept claims by post, instead you need to hand the claims form over the counter in paerson? They obviously don't think that the post is relaible enough to handle such important matters..

They have been accepting claims by post for a while now...

I guess some of us live in the past...    

[Markjay]

In London, we often get post (at home and work) which is addressed to other addresses. If the house is nearby, I would stick the post in their letterbox. If it isn't, I just put it in the nearest red Royal Mail box.

Now the thing is that I am sure other houses/offices get our post from time to time... I just wonder if they are all as civilised as I m about this? I suspect that this is in part the reason why so mush of the post we send/receive is goes missing.  

On one ocassion I actually spoke to the postman about this, he aplogosied and explained that the last bit of sorting i.e. by house numbers and streets is done by the postman himself before he starts his delivery route, so admitted it was his fault. But he was not a RM employee, he was a contractor, and I neved did see that guy again... so no point in raising it again with every new postman.

[Andy B]

At least with the Post Office, if you're not in when they call, you have the option of going to a local sorting office to collect the item. When the other couriers leave a card, it's usually to say that as we couldn't deliver it today, we'll call at the same time tomorrow to try to deliver it. Chances are, that if you were at work when they first tried to call, you be at work the same time tomorrow, and their distribution depot will be miles away.

[TheBoy]

In London, we often get post (at home and work) which is addressed to other addresses. If the house is nearby, I would stick the post in their letterbox. If it isn't, I just put it in the nearest red Royal Mail box.

Now the thing is that I am sure other houses/offices get our post from time to time... I just wonder if they are all as civilised as I m about this? I suspect that this is in part the reason why so mush of the post we send/receive is goes missing.  

On one ocassion I actually spoke to the postman about this, he aplogosied and explained that the last bit of sorting i.e. by house numbers and streets is done by the postman himself before he starts his delivery route, so admitted it was his fault. But he was not a RM employee, he was a contractor, and I neved did see that guy again... so no point in raising it again with every new postman.

I keep getting ironing bills and final demands from an ironing company based in Banbury.  Doesn't matter how may times I call them and say they have the wrong address, they still keep the threats going.

Can't blame RM for that though, thats the normal Banbury Biffs unable to write the proper address on a letter!

[Andy B]

In London, we often get post (at home and work) which is addressed to other addresses. If the house is nearby, I would stick the post in their letterbox. If it isn't, I just put it in the nearest red Royal Mail box.

Now the thing is that I am sure other houses/offices get our post from time to time... I just wonder if they are all as civilised as I m about this? I suspect that this is in part the reason why so mush of the post we send/receive is goes missing.  

On one ocassion I actually spoke to the postman about this, he aplogosied and explained that the last bit of sorting i.e. by house numbers and streets is done by the postman himself before he starts his delivery route, so admitted it was his fault. But he was not a RM employee, he was a contractor, and I neved did see that guy again... so no point in raising it again with every new postman.

The only time we ever get that is if 'our' postie is off & we get A N Other postie. I sometimes get letters with the same house number, but different street from around the corner. In 16 yrs of living here I had this happen half a dozen times though.

[Markjay]

At least with the Post Office, if you're not in when they call, you have the option of going to a local sorting office to collect the item. When the other couriers leave a card, it's usually to say that as we couldn't deliver it today, we'll call at the same time tomorrow to try to deliver it. Chances are, that if you were at work when they first tried to call, you be at work the same time tomorrow, and their distribution depot will be miles away.

Yes, but.... our local sorting office has unfriendly opening hours, long queus, and (very) unhelpul staff...