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Author Topic: 2 weeks and no response from e-bay seller  (Read 1662 times)

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mkaminski100

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2 weeks and no response from e-bay seller
« on: 20 March 2009, 23:28:03 »
My wife bought a trousers on e-bay. Cheap item, but 2 weeks are gone and we haven't received it, nor the refund or any information. I have already send 3 e-mails, pointing that I want the trousers but can get a refund if there's any problem. Unfortunately, no response at all.
Today I've send an e-mail that after 2 weeks of waiting for a paid item (2 weeks from payment date) I will be forced to inform E-Bay and I also keep all correspondence so that she cant blame me.
On Sunday, I will have to inform E-Bay but will she be still able to give me a negative feedback if I can prove that it was her fault and I did everything I could to sort this?
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webby23

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Re: 2 weeks and no response from e-bay seller
« Reply #1 on: 20 March 2009, 23:29:32 »
It is impossible now for any seller to give any buyer negative feedback so do not worry at all about that........
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Re: 2 weeks and no response from e-bay seller
« Reply #2 on: 20 March 2009, 23:30:24 »
Just get in touch with Egay, they have had more than enough time to get your things to you....
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mkaminski100

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Re: 2 weeks and no response from e-bay seller
« Reply #3 on: 20 March 2009, 23:55:26 »
Two weeks after the payment was done is more than a lot. I understand that there are problems or mistakes, like one seller told me that she cant sell the item because it's damaged (I think it just went too cheap), but she wrote an e-mail the same day.
This seller does not respond at all, so as promised, I will inform ebay on Sunday.
Thanks, guys
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stuart30

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Re: 2 weeks and no response from e-bay seller
« Reply #4 on: 21 March 2009, 00:02:04 »
Simple...report too paypal.

They will soon block the sellers paypal account and refund any monies owed.
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Vamps

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Re: 2 weeks and no response from e-bay seller
« Reply #5 on: 21 March 2009, 00:33:10 »
Agreed, 2 weeks is too long, if from UK. I tend to find people post within a day or 2, my last purchase arrived within 36 hours... :y most withing 3 or 4 days. :)
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Loch View

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Re: 2 weeks and no response from e-bay seller
« Reply #6 on: 21 March 2009, 07:20:12 »
yup, as stuart said. Open a dispute at Paypal, escalate it to a claim and guaranteed you'll get your money back  :y
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willyboy

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Re: 2 weeks and no response from e-bay seller
« Reply #7 on: 21 March 2009, 10:06:05 »
Yep get onto paypal its a 10 day waiting period though for goods not received so as it 14 days now your ok to start a dispute ! :y
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psnimv6

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Re: 2 weeks and no response from e-bay seller
« Reply #8 on: 21 March 2009, 10:47:10 »
something to bear in mind paypal only pays back on claims over £15 if my memory is correct  >:(at least thats what happened when the same thing happened to me a few years ago
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mkaminski100

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Re: 2 weeks and no response from e-bay seller
« Reply #9 on: 21 March 2009, 11:45:38 »
I'll give it a try tomorrow. I wouldn't be surprised if e-bay will not help me to get a refund...
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stuart30

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Re: 2 weeks and no response from e-bay seller
« Reply #10 on: 21 March 2009, 21:24:48 »
Quote
I'll give it a try tomorrow. I wouldn't be surprised if e-bay will not help me to get a refund...


Ebay wont....paypal will.

Paypal too be fair are red hot on dodgy sellers. :y
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mkaminski100

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Re: 2 weeks and no response from e-bay seller
« Reply #11 on: 21 March 2009, 22:53:10 »
So I need to inform E-Bay and PayPal? I don't know how the PayPal will know that she didn't send me the item? She can always say that item was despatched and I am lying.
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stuart30

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Re: 2 weeks and no response from e-bay seller
« Reply #12 on: 21 March 2009, 23:04:46 »
Quote
So I need to inform E-Bay and PayPal? I don't know how the PayPal will know that she didn't send me the item? She can always say that item was despatched and I am lying.


No she has too prove you received the item...thats why you should always send goods by recorded delivery to a verified address as a minimum.

Just open a dispute in paypal...they will ask for transaction details...ebay number ect and they will do the rest.
« Last Edit: 21 March 2009, 23:05:50 by stuart30 »
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nick v6

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Re: 2 weeks and no response from e-bay seller
« Reply #13 on: 22 March 2009, 06:37:36 »
report to ebay and paypal mate


name and shame the ebay seller
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STMO123

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Re: 2 weeks and no response from e-bay seller
« Reply #14 on: 22 March 2009, 09:42:11 »
Did you actually use paypal? If so, they will refund any amount, not just over a certain amount.

The helpline number for ebay is 020 8080 2105.
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