http://www.omegaowners.com/forum/YaBB.pl?num=1243632864Following on from the above thread.
BT came out to the new place on Thursday. The engineer said he was here to check and connect the line (Not renew it as I was advised). Sadly he found the wires had been cut by the builders and had to put new cables in anyway. As he tested the line his device told of the current number on that line. (More later)
He had loads of problems and went to a street junction twice and back to the exchange twice. One of the automated reports returned an unbalanced line. Hence all the activity whilst installing. Also there was a mention of changing to different D or E sides in the conversation..
Anyway, after all the sales pitch I feel BT sales had tried it on and thought they had got away with it.
No Service at the exchange, Charge of £122.50 to supply a service. As an attempt to win me over I was offered it interest free over 6 monthly payment.
I was offered a single phone, upraded to a twin set, this was to be £3.90 a month (rental) and after 18 months the payments stopped and the phones were mine (I asked for confirmation 5 times on this)
Also she said she would waive the delivery charge, to which I told her I did’nt live there yet and there would be no one there. She then told me they would be brought out with the engineer.
Any problems I could cancel the phones up to 48 hours notice and the connection up to noon on the day of install on the day, the engineer was booked for 1pm to 6 pm and I was told to be there up to 8 pm just in case.
Monday I rang sales to double check the phone deal, and I was right. 18 months rental, if I choose to stop paying after 18 months then I just send the phones back. So I tried to cancel the phones. Was told if I cancel the phones they would have to cancel the whole order and rebook a connection date. Ended up being told not to accept the phones and they would just be returned to BT and the rental cancelled.
Thursday
I get to the new place at 12:30pm. 12:35 pm a neighbor pops in with my parcel. No signature (Tracked item) and No Return Address on package (But tracked through number I suppose)
Engineer arrives 1:15 and left at 5:30pm.
Friday.
Rang sales, getting a jiffy to send back the unwanted phones at thier exspence.
Also had to sort out all phone services as I asked for the same one’s that I already have. Had to ask to be ex-directory as well.
Then I challenged the £122.50 connection fee telling them I thought it was free if you came back to BT. When I had the line tested by the engineer I wrote down the number his device read out loud. So before ringing ales I rang BT faults and put the number in and found out it was a non BT line. Hence I believe the reason it was’nt connected at the exchange and the connection charge.
The sales girl went off to speak to a manger about my request. When she came back she said, If I had taken an 18th month contract to stay with BT rather than a 12 Month then the £122.50 would not have been paid. I went on to tell her I had not been offered 18 Month and was intrigued that the phones were 18 months but the line only 12month. Plus if she checked I have stayed with BT for 12 years at my current address.
She asked if I would go to 18 months for a contract, I agree and save £122.50
Saved £3.90 a month a stupid phone rental (That I told were mine after 18 months)
Bill is now
£12.50 line rental
£5.95 24/7 Free call, free for 3 months, 1000 free texts, 25% off all mobile calls.
Just shows, if you don’t push back, they will try and get away with all sorts.
So Skruntie is happy once again.
Anyone that has my current home number, just letting you know it will cease at the end of this month.
(Different area - Cant take the old number)
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Topic: BT - Yet again - Update (Read 396 times)