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[ricardoman]

higuys finally add the omega into VX today for the cambelt changing and am not happy :-[the cost was 330 for the full cambelt kit i dont mine paying as ive no idea about engines,just the genral etc,ok so on picking the car up i was informed they was a slight coolant leak suspect heater exchange ok i said paid the money jumped into the car drove no more than 10 mins to pick my daughter up and the car started overheating .i rang VX they told me to take the car back although the cars overheating anyway i got it back to them in time before they shut handed the keys over and they told me it will be looked at tomorrow..

can you guys give me any info to what the problem is any advice so i dont get fobbed of tomorrow by VX

i realy do feal it was a quicky job as they was a couple of pipes which was not fasten back on propley just a complete sham of a job.

am just going to take it out on the dog now lol  

[Grumpy]

So........
The car wasn't overheating when you took it in.
After they've worked on it it overheats after 10 mins.
They say a slight leak from the heat exchanger?
Do they mean the radiator at the front of the engine?
Or the cabin heater matrix where they wouldn't have been anywhere
near doing a cambelt change?

Where was the leak from?
How much did you you lose to overheat in 10 mins?
Is there any damage to the radiator near where they were
working, that looks like impact damage from careless use
of tools?
If the radiator is damaged on the rear, the engine side, it's
likely that something has hit it from the engine side. This can
only be done by someone working within the engine bay unless
your fan or shroud is damaged or loose.

[Mick_600]

Hi, If they say a slight coolant leak, surely they must have seen fluid in which case I would have thought they would have seen where it was from.

Having watched a couple of guys change my belt who really knew what they were doing (they used to build the v6 engines when they were made at elsmere port) I could see that it is tight getting the ram system out out between the engine and the radiator pretty much right the way accross and a coupld of extremeties which could cause damage if they weren't taken off carefully.

Having said that I gather a common cause of leaks on the omega is the heater distribution control that at the back of the engine, not to expensive as a part but a bugger to get at. Would be a bit if a coincidence though but this would have nothing to do with the cambelt change.

If they do say radiator,any other part at the front or you don't know what they mean, you should ask them to see the old part and get them to show you where it came from. If you aren't satisfied you should take the old part away with you so you could get a 2nd opinion as to the cause.

Hope this helps.

[ricardoman]

So........
The car wasn't overheating when you took it in.
After they've worked on it it overheats after 10 mins.
They say a slight leak from the heat exchanger?
Do they mean the radiator at the front of the engine?
Or the cabin heater matrix where they wouldn't have been anywhere
near doing a cambelt change?

Where was the leak from?
How much did you you lose to overheat in 10 mins?
Is there any damage to the radiator near where they were
working, that looks like impact damage from careless use
of tools?
If the radiator is damaged on the rear, the engine side, it's
likely that something has hit it from the engine side. This can
only be done by someone working within the engine bay unless
your fan or shroud is damaged or loose.

the car as never overheated
after driving the car for 10 mins i noticed the temp go up pritty quick and then noiticed steam coming from under the bonnet.
i pulled over lifted the bonnet and water had come out of the coolant box(not sure if thats the right word for it)i then took the top of the coolant i noticed the coolant had dropped by half to what it was before taking into VX  

help
i just feel it was a rush job.

[Kevin Wood]

They shouldn't have had to disturb the cooling system at all - unless they changed the waterpump. Even still, it would take a special kind of muppet to make a mess of this.

They handed the vehicle back in a state where it would have destroyed itself had you not had an eye on the gauge. I would insist that it was working when you gave it to them, they have broken somnething so they need to fix it gratis.  

For that sort of money this level of service is unacceptable.

Kevin

[ricardoman]

They shouldn't have had to disturb the cooling system at all - unless they changed the waterpump. Even still, it would take a special kind of muppet to make a mess of this.

They handed the vehicle back in a state where it would have destroyed itself had you not had an eye on the gauge. I would insist that it was working when you gave it to them, they have broken somnething so they need to fix it gratis.  

For that sort of money this level of service is unacceptable.

Kevin

i agree with you kevin its just not on and to had to it i know its nothing but the drivers feet mat was filthy on picking the car up and i always keep my cars in good clean condition,they is going to be a few harsh words tomorrow

[hotel21]

As said, unless waterpump changed at the same time, the cooland system should be untouched apart from the smallest of water loss when the inlet/throttle bodys are disconnected.

Sounds like a big airlock.  If they were pushed for time then probably just filled it with water and left it at that without bleeding air properly.

If a real leak, then the oil cooler would be almost visable if the plenum removed.  May have seen old water in the bottom of the V....

[TheBoy]

Water pump is what springs immediately to mind.  If they removed the pipes from the throttle bodies, perhaps an issue there...

[Jay w]

sorry to sound sceptical here but the 'water leaking round the oil cooler' is one i have heard on a number of occasions now.

I was told it after i had mine done and i know of a couple of others who have been spun the same yarn, they told me mine was so bad the oil cooler was badly rusted......however when i asked if they had taken it out they said no!!!!

It would seem that this is a well used phrase as an oil cooler can be done in a short space of time and could be a real money earner for a dealer..........

Since mine was diagnosed i have not touched it, that was 50,000 miles ago and still she plods on not losing a drop of water....

[ricardoman]

update  
  after ringing vauxhall to get a quick up date on the car they said they was a fault from what they could see was the heat exchange and is going to cost me around 700 quid, ye right  i said a few harsh words blar blar blar told them they is no way on this earth am going to pay a single penny for something your guys ave caused they then said ok we will take it out on a run monday and take it from there.

a weekend without my car then  

[VX1]

update  
  after ringing vauxhall to get a quick up date on the car they said they was a fault from what they could see was the heat exchange and is going to cost me around 700 quid, ye right  i said a few harsh words blar blar blar told them they is no way on this earth am going to pay a single penny for something your guys ave caused they then said ok we will take it out on a run monday and take it from there.

a weekend without my car then  

I would get intouch with customer complaints at vauxhall head office and tell them what the garage has done. I am sure they will have some force on them and get intouch with them and tell them to repair what it is they have done free of charge, even if this means they replace damaged parts at there cost.

[Danny]

i love how they're quick to diagnose a fault and say "give us £700 to fix it" but when you tell them "no" they say "we'll give it a run and look for a cheaper fault to fix!"

timbuk needs to open his "omegarage"!

[Mick_600]

You didn't ask for a courtesy car then ??

[Craig_R]

looks like VX strike again

what a total bunch of muppets they are  :-? :-?

[Richard A]

Thank them for there advise, but say 'before you authorize the repair you wish to have the car inspected by an independent engineer ie AA, RAC', (it will cost you £35/£50 quid), much better than giving a Vauxhall "stealership" full access to your wallet.  
best regards
richard